Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
Hi, when will I receive the product? My shipping address is in Jakarta, Indonesia. I backed for two units.
@All magicians, as indicated in our latest updated, we apologize for the belated shipping and the unforeseen obstacles that we did not anticipated. Please be patient.
We noticed that some of you are asking for changing the delivery address, don't worry about that. If you need to change the address information, please message us the new one with your Kickstarter email. We will update the new address if we have not shipped the Welle out.
Thank you again for the cooperation and support.
I relocated this week from Ireland to Austria. BackerKit addresses have been locked - but I urgently need to change my shipping address!
Kudos to you guys to reaching this milestone. Its not easy coming with a new product, while learning business, sales and support skills on the fly. I am sure this has been a great journey for your team. Never mind the delays, as long as you have a great product, delays will be ignored. Well Done!
How can I change delivery address? I am not at home the next three months.
Any news guys ? You've made it to CES ...
Was wondering when we can expect next update. Since in the last update on the 19th it was stated we are ready to start shipping. But didn't see any shipping update.
Thanks for the update and looking forward to the product.
When can I expect my welle
First and last time for me backing anything on KS. Not worth the trouble.
First and last time for me bscking
Are we shipping guys ?
Are there any updates? It’s been a while and no news!
Have these shipped?!?!? I would just like a little bit more communication. When can expect them to arrive?
I will relocate in 3 weeks from Ireland to Austria and urgently need to change my delivery address. Whom can I contact? I'm backer #692.
What is the status of the Android App?
Can you let us know when the first package leaves the warehouse?
The update talks about being ready, but has it happened yet?
@All An important update is coming. Please be patient.
Any updates? How was CES2018?
But must important, did you already send out Welle to makers?
Any specific shipping date?
Because I still have not received my pledge I would like to have an update from your side
Looking forward to receiving it.
3-4 months delay is not too bad and at least you guys are answering our comments and updating us!
@All Please note that we have finished the collection of the first batch Developer/Maker/Hobbyist. The form is now closed and we will inform those who filled out the form if there is questions.
@rahul We will ship out Welle as soon as our app launches in iOS store successfully. developer/maker/hobbyist. However, If you are a developer/maker/hobbyist, we will be shipping in the middle of Jan.
When can I expect my welle .
@xuezhirong We are getting delay because of launching app in iOS store. The main setback comes from the policy to review the hardware. We will be relaunching the app before the end of January and we will ship out all Welle after that if the app is successfully launched.
If you are a developer/maker/hobbyist who do not require an App but the API to build your project, then we will start shipping in the middle of January. You can sign up here at https://goo.gl/forms/bf2QNczl0gc5tlJf2
When I can get my Welle?
@All Sorry for such a long notice since we posted the previous reply. We will start to ship out Welle for Developer/Maker/Hobbyist who typically do not need an APP as we encountered some difficulties in launching the app. However, for Developer/Maker/Hobbyist, our API will be released on or before Jan. 10th. Thus, this is why we can ship out Welle for a specific group of users. Sorry for keep you waiting.
Latest update reads we now won't get product until END of Jan...argh!
Hi Creator, when will I receive my 2 Welles?
Are we still on track for Christmas delivery?
Survey requested but not received. Please let me know how to proceed
Hello, I would like to have an update regarding the delivery of my pledge please. Thanks.
@Andrea We are finalizing shipping address right now and we plan to ship your Welle in the first batch (estimated mid of December).
@Spyros Pandis We are finalizing shipping address right now and we plan to ship your Welle in the first batch (estimated mid of December).
@Jess Sinues No worries. We will update regularly and you should receive email if so.
When will I receive my 2 Welles?
I would like to have an update regarding the delivery of my pledge
sorry, just read the updates section.
@Richard got any updates? November is about to end
@Arief Currently we only offer SwitchBot and actually Welle is not compactable with SwitchLink. However, you can get SwitchLink at SwitchBot website https://www.switch-bot.com
@Andrew Have you correctly use your Kickstarter address? Could you please send us an email at firstname.lastname@example.org to address the issue and our support staff can assist you there. Sorry for the inconvenience.
Hi tried to check my address on the link and it fails to send me a link to check the address, what should i do ?
Do you offer SwitchLink instead of SwitchBot as add-ons btw ?
@Michael You can change your updated address in our backerkit system https://welle.backerkit.com
I/O Janice Bartley
5418 SW 11th St
Topeka KS 66604
That's good to know @Richard. Thanks for reassuring
@TLancina It is just to share some joys and we do understand the product is the best reward for all of you. Some good news will come up in a few days. Stay tuned!
@Luigi You can always change your address with your email address on https://welle.backerkit.com
@Arief Setiawan Sorry for the late reply. Everything is on track and please have some faith in us. We will surely deliver the best possible!
@Guido Absolutely. We are busy finalizing production. Some good news will come up in a few days.