Frequently Asked Questions
The funds raised on Kickstarter will be used to cover tooling, injection molds and manufacturing costs for the DoubleFlex Black.Last updated:
Yes! We will ship the DoubleFlex Black worldwide for a flat rate price of $41 (US Shipping is Free & Canada is $29).
We also will ship the DoubleFlex Black with the Mat, Bag or Mat + Bag to: Australia, Belgium, Canada, France, Germany, Greece, Hong Kong, Indonesia, Italy, Japan, Malaysia, Malta, Mexico, Moldova, Netherlands, New Zealand, Norway, Philippines, Singapore, South Korea, Spain, Sweden. Taiwan, Thailand, United Kingdom & the United States.
If you'd like us to ship to a country not listed, please message us and we'll promptly add that country.Last updated:
Shipping is free if shipped within the United States.
Shipping is $29 for Canada & $41 for the rest of the world for the DoubleFlex Black.
If you'd like to include the DoubleFlex Black with the mat, shoulder bag or mat + shoulder bag, shipping costs depends on the reward you selected, as well as the destination country. We have worked with our fulfillment partner to get prices as low as possible and haven’t placed a markup on any shipping costs.Last updated:
When shipping outside of the United States, the receiver will pay the import fee.Last updated:
We will collect your shipping information and confirm the rewards you selected upon successful funding of the DoubleFlex Black Kickstarter campaign.Last updated:
Yes, a Three-Year Warranty. OYO will gladly replace any defective units or broken parts within the first three years after you receive your DoubleFlex Black.Last updated:
Not right now.
We have tested and now rate the DoubleFlex Black to 25 lb. All backers will received (2) 10 lb FlexPacks and (1) 5 lb FlexPack.
We will lifecycle test the first production samples with 30 lbs. of resistance. If they pass all our tests, we may offer additional 5 and 10 lb. rated FlexPacks at a discounted price to our backers and rate the unit to 30 lbs. of total resistance.
With free-weights you use momentum to swing the weight, which decreases the exercise force on the muscle. Our SpiraFlex technology does not use gravity and momentum is not created, so the DoubleFlex's 25 lbs. of resistance actually feels more like 30-35 lbs. compared to free-weights.Last updated:
The DoubleFlex Black is the "professional grade" second generation, featuring more resistance, additional cable extension and folds up to fit in your pocket or carry bag. Engineered for durability and long life.
The DoubleFlex Black has 57 inches of cable extension, 18 more that the original silver version on the market, providing you with full cable extension for most exercises. The resistance is 10 pounds higher too, up to 25 lbs. It feels like more, as you can not use momentum like free-weights.Last updated:
DOUBLEFLEX LIMITED WARRANTY
OYO Fitness, LLC as the distributor of this product, warrants that the product will be free from defects in materials and workmanship for a period of 36 months from date of receipt. This warranty applies only when purchase of the product from Kickstarter campaign and is for personal or household use, but not when the sale or any resale is for commercial use. This warranty is not transferable.
EXCEPT FOR THE LIMITED EXPRESS WARRANTY STATED HEREIN, OYO FITNESS, LLC, DISCLAIMS ALL OTHER EXPRESS OR IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY (INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. OYO Fitness, LLC will not be liable for any loss or damage, including incidental or consequential damages of any kind, whether based upon warranty, contract or negligence, and arising in connection with the sale, use or repair of the product. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.
In the event of failure of this product to conform to this warranty during the warranty period, you must return this product to the location shown below at your own expense, unless otherwise approved by us in advance. OYO Fitness, LLC will repair or replace, at its own option, the product or any covered part, except that this warranty does not cover damage caused by accident (including in transit) or repairs or attempted repairs by any person not authorized by OYO Fitness, LLC, or by vandalism, misuse, abuse or alteration.
BE SURE TO INCLUDE:
Legible return address
Daytime phone number
Brief statement concerning the product/part in question
SEND THE PRODUCT/PART FOR RETURN OR REPLACEMENT TO:
Attn: Customer Service
OYO Fitness, LLC
330 W. 47th St. Suite 201
Kansas City, MO 64112Last updated:
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