Frequently Asked Questions
The game and range is still in development and it is likely that some details will change during the course of development. This is because we value the feedback from the community and try to incorporate the best comments.
For example, you will have opportunity to playtest the rules during the campaign, and your feedback may have a knock-on effect on the number of cards or the different counters that are included. Your feedback genuinely affects the game and aids development.
Note that we will not change anything for the sake of it: we will only change things if it’s the right thing for the product and the best thing for the game.Last updated:
In order to be fair to all backers, we will charge shipping after the Kickstarter based on the actual costs. We will collect this via our pledge manager after the campaign ends. Current shipping estimates are listed below but are subject to change.
Items in shipping wave 2 will ship later.
Something to Fear Shipping Estimates
Our current estimates for shipping charges are:
United Kingdom: $12
European Union: $18
United States and Canada: $20
Rest of World*: $35
* Rest of World includes Australia, New Zealand, non-EU European Countries and everywhere else not stated above.
March to War Shipping Estimates
Our current estimates for shipping charges are:
United Kingdom: $8
European Union: $10
United States and Canada: $10
Rest of World*: $18
Note that shipping charges above are estimates and are subject to change.Last updated:
Within a few weeks of the Kickstarter closing we will send you an invitation via email to The Walking Dead: All Out War miniatures game pledge manager.
On the pledge manager you will fill out your address and contact details, what pledge level you wanted and what add-ons you wanted. You can even choose more items than you initially pledged for on the Kickstarter and pay the difference on the pledge manager.Last updated:
Yes. You must fill out the pledge manager before Friday 17th June.
If you do not fill out the pledge manager you will not get your pledge level during the Wave 1 shipment and we cannot guarantee that we will have enough stock to supply your full pledge.
Please fill out the pledge manager before Friday 17th June. You will receive a confirmation email when you successfully check out from the pledge manager, and can check your order by clicking ‘My Orders’ on the pledge manager.
If you do not receive a confirmation email and/or there are no orders on your account then you have not successfully completed the pledge manager.Last updated:
If you pledge on this Kickstarter, payment will be taken at midnight GMT Sunday 29th February. If payment is unsuccessful you will have 14 days to fix it before Kickstarter cancel your pledge.
Because payment is not taken until the campaign closes, you may change your pledge amount as many times as you like during the campaign. Just click ‘Manage my pledge’ and you can make alterations.Last updated:
To pledge for an add-on, click ‘Manage my pledge’ at the top of the Kickstarter page, and change the total pledge amount to the total value of everything you want. For example, if you have pledged for Something to Fear ($125) and would like a $50 add-on, you would enter $175 as your total pledge amount.
On the pledge manager you will be able to tell us which add-ons you want for the amount you’ve spent. You are also able to choose more add-ons in the pledge manager and we will charge you the difference via card or PayPal.Last updated:
When will my pledge ship? Where will my package be shipped from? What shipping method will be used? What value will be declared on the package?
We estimate that Wave 1 shipping will begin in August 2016.
We that Wave 1 packages will be sent from the UK using local post, such as Royal Mail.
The customs form on your package will represent our costs for providing the pledge. The cost of shipping will not be included in the value marked on the customs form. The package will also be marked as a gift. Please check with your local customs office for any charges that may apply to your shipment as you will be responsible for these.
The cost of shipping will not be included in the value marked on the customs form. The package will also be marked as a gift.
Please check with your local customs office for any charges that may apply to your shipment as you will be responsible for these.Last updated:
The Walking Dead: All Out War miniatures game is only available in English during the Kickstarter.Last updated:
What size are the miniatures? What material are the miniatures made from? Do the miniatures come painted?
The miniatures are 30mm scale, with the average adult character standing approximately 1.5” inches tall.
The miniatures are single-piece and no assembly is required. They are made from a highly detailed, durable plastic. The material is a type of PVC commonly used in games our games such as Dungeon Saga, as well as games by other manufacturers such as Wrath of Kings and more.
This plastic allows us to have a high level of detail whilst keeping the dynamic poses required for such a fast-paced game, and of course making them very affordable as you would expect from Mantic.
Note that this material is not the harder PVC commonly known as “restic”, and is not sprued “hard plastic” (polystyrene).
Your miniatures do not come painted – the miniatures shown in the photography are for promotional purposes only. Miniatures are supplied in grey plastic.Last updated:
Here at Mantic we don't want to release figures through Kickstarter that will then penalize customers who miss out on the campaign. However, we do want to keep our Kickstarter exclusives a little bit special. Therefore, although our Kickstarter exclusives will never be sold at retail, they may be available later via the Mantic Points Scheme on our website, or offered as promotional figures at conventions or other events.Last updated:
Blaine, the inter-dimensional traveller renowned for appearing in Mantic Kickstarter campaigns, will not be making an appearance in The Walking Dead: All Out War miniatures game Kickstarter for obvious licensing reasons!Last updated:
Simply message us through Kickstarter using the link at the top of the page, and we'll put you in touch with our trade team who can run through what's available and how to pledge!Last updated:
You can select as many as you like - just increase your pledge as appropriate. For example, if you're at the Something to Fear reward ($125) and want a second one, just pledge a total of $250 - you can tell us that this is what you want at the end through the campaign manager.
If you're at an Early Bird level, then any additional reward levels of the same type will be at the same cost, so if your first one is costing you $115, then the second one will cost the same price!
Shipping is to be paid for each reward level, as each one needs to be sent as a separate package due to shipping restrictions. For example, if you want two copies of the Something to Fear reward, you would have to pay the shipping twice.Last updated:
To get in touch with customer services simply message us through Kickstarter using the link at the top of the page.
If you wish to cancel your pledge and require a refund we are happy to do so at any point. Simply get in touch.
We can refund your entire pledge amount within 60 days (fees included) of the end of the campaign. If you request a refund after the 60 days then we will refund 90% of your pledge amount – this is less the Kickstarter and payment provider fees.
After Friday 17th June we will be unable to cancel and refund your pledge as we will have already started packing your pledge for shipment.Last updated:
You can change your address via your account on the pledge manager. The deadline for address changes and filling out the pledge manager is Friday 17th June.
If you let us know your change of address after the 17th June we cannot guarantee that your Wave 1 shipment will be sent to the correct address.Last updated:
Due to previous experience we are doing everything we can to keep this project simple. If you cannot back the campaign whilst it is live, or missed the deadline, you will be able to get The Walking Dead: All Out War miniatures game and the retail range from all good hobby stores and our website in late 2016.Last updated:
Although we strive to get you your rewards in a timely manner, we cannot guarantee that you will receive all of your rewards before some of the product makes it into retail in your own country or before it's made available at conventions. In the event that you do get your rewards after they arrive in stores, we hope that the special price and Kickstarter exclusive items you receive will offset the short delay.Last updated:
With the ‘Too Far Gone’ pledge you get the opportunity to have a Walker sculpted in your likeness. This model will go into the retail range. While we will try in incorporate suggestions for the model, tooling restrictions and sculptor skill is also a factor in creating your model, and these need to be factored into the final sculpt. We reserve the right to alter the sculpt for casting purposes.
You will be required to sign and submit the consent form provided by Mantic Entertainment Ltd. allowing your likeness to be used in the retail range and promotion thereof.
You must send us a clear photograph of your likeness, in the clothes you wish the model to wear, and a description of what injuries you’d like your walker to have by 31st March 2016.
We will not accept designs/photographs that include any brand names, logos, insignia, or any imagery that contains offensive language or symbolism. Final approval of the sculpt, pose and clothing rests with Mantic Entertainment and Skybound Entertainment.
If you are interested in the ‘Too Far Gone’ pledge please contact us for more details.Last updated:
All backers with no selected pledge level once the campaign closes will be refunded, in full, immediately on the campaign ending. Please select your preferred pledge when backing to ensure you get your rewards.Last updated:
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