Frequently Asked Questions
If you look at the main page, the three Crates available are Dungeon, Battlefields and Town. Each of these Crates contains FOUR sets.
Dungeon Crate - Wizard's Study set, Abandoned Mine set, Treasure Room set and Dungeon Debris set
Battlefield Crate - Baggage Train set, Campsite set, Fences & Hedges set and Walls set
Town Crate - Guard Barracks set, Tavern set, Blacksmith & Stable set and Library set
Depending upon your pledge level, you'll be able to choose one or more Crates once you receive the Pledge Manager when the campaign finishes. So, if you've pledged for three Crates, in the Pledge Manager you'll be able to select which Crates you want to receive.Last updated:
Shortly after the Kickstarter closes we will send you an invitation via email to the TerrainCrate pledge manager.
On the pledge manager you will fill out your address and contact details, your pledge level and what add-ons you want (if any). You can even choose more items than you initially pledged for on the Kickstarter and pay the difference on the pledge manager, including any additional shipping charges that may be incurred.Last updated:
Yes. You must fill out the pledge manager.
If you do not fill out the pledge manager we will not have your address, and you will not get your pledge. We will not be able to guarantee that we will have enough stock to supply your full pledge.
You will receive a confirmation email when you successfully check out from the pledge manager, and can check your order by clicking ‘My Orders’ on the pledge manager.
If you do not receive a confirmation email and/or there are no orders on your account then you have not successfully completed the pledge manager.Last updated:
If you pledge on this Kickstarter, payment will be taken at 11:59 BST Sunday, May 14th, the same time the project ends. If payment is unsuccessful you will have 14 days to correct your payment details before Kickstarter cancels your pledge.
Because payment is not taken until the campaign closes, you may change your pledge amount as many times as you like during the campaign. Just click ‘Manage my Pledge’ and you can make alterations.Last updated:
Yes! You can pledge any amount during the Kickstarter campaign and you will be sent the pledge manager. If you pledge $1, you’ll still receive the updates and information about the project too, so it’s a great opportunity to keep up to date with what’s happening in the campaign and what stretch goals we unlock.Last updated:
When will my pledge ship? Where will my package by shipped from? What shipping method will be used? What value will be declared on the package?
We estimate that shipping will begin in May 2018.
Packages will be sent from the UK using Royal Mail or courier.
The customs form on your package will represent our costs for providing the pledge. The cost of shipping will not be included in the value marked on the customs form. The package will also be marked as a gift. Please check with your local customs office for any charges that may apply to your shipment as you will be responsible for these.Last updated:
What size are the miniatures? What material are the miniatures made from? Do the miniatures come painted?
The miniatures are single-piece and no assembly is required. They are made from a highly detailed, durable plastic. The material is a type of PVC commonly used in our games such as The Walking Dead: All Out War, our existing Dungeon Saga furniture, as well as games by other manufacturers such as Wrath of Kings and more.
Note that this material is not the harder PVC commonly known as “restic”, and is not sprued “hard plastic” (polystyrene).
Your miniatures do not come painted – any painted miniatures shown in the photography are for promotional purposes only. Miniatures are supplied in coloured plastic, however.Last updated:
Simply message us through Kickstarter using the link at the top of the page, and we'll put you in touch with our trade team who can run through what's available and how to pledge! Alternatively, you can contact your regular Mantic trade account representative directly. The price quoted during the Kickstarter is the Net price, which does not include taxes relevant to your country.Last updated:
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