It’s finally here!
We’ve been working really hard on getting the pledge manager together and it’s here, it’s ready to go. The new system has been developed from the ground-up, just for you.
You’ll be able to access all Mantic Kickstarter's from the same user profile, manage your addresses and keep track of what you ordered.
It's taken a while to iron out the bugs, but the new system should offer an enhanced user experience, whilst giving us greater degrees of flexibility and control over the store, as well as greater back-end process like creating orders and managing stock, thus improving accuracy and hopefully quicker!
Pledge Manager Invitations
As the system is brand new, and despite extensive user testing, we will not be sending out all the invites in one go.
Instead we are going to send invites out to Early Bird God of War backers first.
From Wednesday we will start importing data for other pledge levels as well as the details of anyone who has expressed an interested in joining the project after it finished.
An invite will have been sent via email, to the email address you signed up to the Kickstarter with. Please do not email in to tell us you haven't received an invite until we've released an update to say that we've sent them all out. If you do not think you’ve received it by Friday 20th March please check your junk or spam filter before contacting us.
The Pledge Manager must be completed by midnight GMT Monday 30th March. This will give us enough time to place all of our orders. If you do not complete the pledge manager by this date we may not be able to guarantee your order ships on time, or we'll have enough stock!
The Pledge Manager Wizard
Once you've got your invite, click the link in the email to take you to the Pledge Manager.
The first part of the Pledge Manager is the wizard. You will only fill the wizard out once.
Step 1 - Welcome
On the wizard, you will be told which pledge level you have got.
Step 2 - Backer Details
Next, enter your shipping address:
Step 3 - Upgrade Pledge
You can change your current Pledge Level to a higher one if you want to. Note that you cannot change this back. Click Skip and Proceed to Summary Page if you want to keep your current Pledge Level.
Step 4 - Summary
You will be shown how much you have left to spend before proceeding to the Add-on Store.
Once you enter the Add-on store you will notice that your pledge level will be included in your cart, displayed in the top right of the page.
From there you have the remainder of your Pledge Amount left to spend. If you add more than your remaining Pledge Amount you will purchase these items by PayPal or Credit Card when you check out.
On the Add-on Store you can pick and choose the extras you want to spend your pledge credit on by adding products to your cart. You can do this in two ways:
1. On the Store, hover over the price with your cursor and click the cart icon.
2. Click the product and select “Add to cart.” Once added to the cart you can click Continue Shopping in the top right corner to go back to the store.
Adding additional pledge levels
You can add additional pledge levels of the same type by:
1. Going to the Cart
2. Clicking the + sign or entering a value in the input box next to the pledge level:
Note that you cannot add additional pledge levels of a different type.
Once you have selected everything you want for your pledge (or added more!), proceed to the check-out.
1. Enter Billing Details
The Billing Details will be autofilled according to your Shipping Details you entered in the wizard. You can change them here if your billing details are different to your shipping address.
2a. If you've not added any extra add-ons over your Pledge Amount then you will have nothing extra to pay. The Place Order button will be present. Click it to lock in your order.
2b. if you have added more items than your initial pledge amount is worth, you can pay either by Credit Card or Paypal.
Please note that once you go through the checkout you will not be able to reallocate your credit to other products - so make your mind up carefully!
Returning to the store
If you've completed the wizard, you can return to the store at any time by clicking the link in the invite email. This is useful if:
a) You've not yet checked out and need to complete your order
b) You want to review an order. To do this, click My Account, find your last order and select View. You can also change either your shipping address or billing address in the My Account page:
c) You want to add more to your pledge
If you decide you want to add more items at a later date, you can return to the store by clicking the invite link in your email. In the store simply add the products you want to add to your cart and then go through the checkout. This will create a new order.
The Pledge Manager is now live and the first backers have been invited. We will have sent out all invites by Monday next week.
Remember that you have until midnight GMT Monday 30th March to complete the pledge manager!
Thanks for your support, and look out for fresh updates and more information soon!