FAQ and Futo manual
We are sorry to have kept you waiting so long again. We tried to collect all your questions and answer them in one update.
We received a lot of feedback from the backers who have already received their parcels. Many of you thanked us for our work and sent us nice photos. We are very grateful to you for the feedback.
We also receive reports about damaged mattresses. Of course, this fact upsets us. We did the most to avoid defective goods during the production stage. But this is impossible since even the most famous and large companies have up to 5% of the defectives.
If you received mattresses with external defects, please send us links with photos or videos. Be sure, we won’t leave any request without attention. We have a small team now. Every day we receive tons of messages and there is not always enough time to process them. We realize how important communication is, so we’re working on improving support department every day from now, thanks to you. We will do everything to preserve your trust and prove that we are not "scam" and do the most for you satisfaction!
As we promised, here is Futo manual. We hope that it will solve some difficulties in the use of Futo Mattress. A little bit later we will provide one more video manual, in which we will demonstrate all the processes.
Now let's move on to the most important part - the answers to your questions:
1. When will I receive my parcel?
- Shipping of the largest orders is under way. It is very important for us to deliver all shipments directly under your door. The process was delayed, as these parcels are very large and we can not ship them from China by DHL / UPS / FEDEX. That may take most of the money that campaign have collected. We just ask for a little more of your patience. All these parcels have long been packed and sent to 3 international fulfillment centers. You will definitely receive them. We put the deadline in 2 weeks for our logistics company.
2. I got my Futo, but I can not completely inflate it. Prompt?
- We hope you can help our manual. As mentioned before, there will soon be a video manual.
3. My Futo Mattress doesn`t have "4 tubes". Is it defective?
-No, it isn`t. We modified the product by creating one sleeve or "mouth" and 3 compartments inside that created "4 tubes" form. After a few kinds of research, our technologists concluded that this technology (without an inner layer of polyethylene) provides better user experience:
- Futo Mattress weighs less;
- It is much easier to inflate;
- Unavailability of the inner layer doesn`t affect the sealing because each mattress seam has an internal protective sizing;
- It is really hard to damage the mattress because of strong reliable Rip-stop material. It has already passed a lot of tests in forest, rocky terrain and other dangerous places;
4. Mattress deflates in the few hours, what's wrong?
- Air mattresses deflate because of their design, the temperature and the pressure put on the mattress. No air mattress is airtight. But there are few tips that can help you to keep it inflated a bit longer:
- Fill it when it's cold. Pumping will heat up the air, so, after it's full of you, you'll need to wait for it.
- Before you lock clips, please roll up the sleeve or "mouth" of Futo Mattress not less than 3 times.
We hope this update is helpful. Thank you for your patience and understanding.
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