New shipping update
Good afternoon, Friends!
Doing business in China turned out to be much more complicated than we thought. First of all, the matter is in communications, and then in the responsibility of suppliers.
We understand your resentment, but we want you to understand that our main goal - to send you our great outdoor products and get feedback from you as soon as possible. This is the first experience for us, so everything goes far not as smoothly and simply as we thought. But we already know exactly what and how we will do when launching the next product. As they say, any experience is very important.
Now specifically about shipping. This time, the forwarder, or rather their incompetent manager, let us down. Only on Saturday, they informed us that the stickers with tracking numbers, which we printed repeatedly and were waiting for their delivery to the factory almost a week, will be expired on May 3 !!! We were shocked, as we realized that we would not have time to do anything by this time ... because of Labor Days in China. But it turned out that there was something more to come than we had to face. Our supplier said that they won`t repackage the orders and stick the labels because they need to manufacture other products and they do not have time for it. We had to look for somebody who could do this task.
As a result, all processes are coordinated and tomorrow the labeling should begin tomorrow again. Forwarder will pick up the first batch on Sunday. By this time we want to come up with a system through which you can check your track numbers.
It's a terrible feeling when you know that you produced a cool product, done a great job, but no one can check it. We are really at the finish ... a little more patience, please.
P.S. Here are some cool projects we like on Kickstarter. This is a tight community and it's important to show support for other creators!
UPRIGHT GO | Fix Your Screen-slouch, Correct Your Posture
Easily correct your screen-slouch with a tiny habit-forming wearable. Train, track and improve your posture for sustainable back health! CLICK HERE
The Oreous™ Pillow
The comfiest, most advanced pillow in the world! CLICK HERE
dBud - Volume adjustable earplugs with clear, safe sound
With an adjustable volume slider and acoustic filter, dBud earplugs give you a safer, clearer and more personal listening experience! CLICK HERE
Temkho - The Hygienic Towel Infused With Charcoal
The antibacterial effect of charcoal lets the towel stay clean, odorless and extra dry. The best way to dry off and feel refreshed! CLICK HERE
Maverick & Company • Everyday 8 Piece Duffel Bag Set
This is a COMPLETE everyday duffel bag set that you will actually want to use... EVERYDAY! CLICK HERE