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Hi Yeelight Team,
I have not received my pledge as yet. Please can I ask you to investigate with the logistics company to trace its whereabouts.
I bought 2 units of yeelight ambience light from kickstarter.
Recently one of them is not working. I put up for charging for 8hrs and it did not work. I use a USB meter to check the charging to this unit, seems there is no charging as the meter shows 5V and 0 amp.
So with that , it’s seems that the battery is dead.
Below is the information of this faulty unit.
How do I get a new replacement unit from you since it should be under warranty as It’s less than 6months.
Thanks and awaiting your soonest reply.
Sent from my iPhone
it is impossible that all 4 lights stop working at the same time. Can send more details to my e-mail address firstname.lastname@example.org. Lets figure out what issue your lights have.
One of my 4 lights have stopped working. It shows up as offline on the Yeelight app and you cannot turn the light on manually either.
However the power LED would still come on when you plug in to charge. I have also tried resetting the unit so I am disappointed this have stopped working already.
Hi, yes, I have updated the FW right after it got delivered. But in the last Android app update the candle flickering effect is no longer present anyway... Pretty sad I have to say. The light is fine but the flickering would make it significantly better...
The ambience lights all link together on bluetooth and work as they should as far as that goes and I really like it - but I am having a problem. I got the first two lights to link to my phone in the Yeelight app a few weeks ago when they arrived. By the time the second two arrived separately, I could not get any of the four lights to link with the app (iOS). Is anyone else having this problem?
Only yesterday I went I've get my reward. I like it, nice materials, nice light, nice interface app.
I guess they've kept for them :) I had to run and spend two hours between 2 post offices and custom to get it. It was hard but now I'm happy.
I checked the tracking number, it says delivered.
I didn't get my reward yet. Any news on this?
No updates about the shipping, still waiting!
Did you update the firmware to the latest?
Some packages is super slow, perhaps you can check with local post office?
Please check your message
@Yeelight Technology, one of the two lamps I received no longer dims. When I turn the top part, it stays off - then suddenly goes on. Could you please contact me about this issue? I shot a short video demonstrating the issue. Hopefully this is something I can fix at home.
my track number is RE228633136SE，still not get the product
mine came in FINALLY i haven't opened them yet, but i wanted to let you all know they are super delayed
I received the candlelights just before Xmas, they are beautiful and work perfectly. I was not aware that in wi-fi mode you can control one and the lights change also in the coupled candlelight. Amazing!
@Cenxiao Fang.....your most welcome....looks like mine are on the same shipwreck
Hi, received my double pack few days ago, managed to pair them and connect to the app, also there added both to a newly created group. But the group doesn't react to any of the preset schemes. I can only adjust the brightness via the slider but clicking any of the icons brings no effect. Would like to run the candle flickering but as said no effect. Where can the problem be? Thanks!
@Cenxiao Fang updated aboujt 2 hours ago
2018-01-08 19:36 MIAMI FL INTERNATIONAL DISTRIBUTION CENTER, Departed USPS Regional Facility, Your item departed our USPS facility in MIAMI FL INTERNATIONAL DISTRIBUTION CENTER on January 8, 2018 at 7:36 pm. The item is currently in transit to the destination.
Destination Country : United States - Tracking consuming: 309 ms
MIAMI FL INTERNATIONAL DISTRIBUTION CENTER, Departed USPS Regional Facility, Your item departed our USPS facility in MIAMI FL INTERNATIONAL DISTRIBUTION CENTER on January 8, 2018 at 7:36 pm. The item is currently in transit to the destination.
MIAMI FL INTERNATIONAL DISTRIBUTION CENTER, Arrived at USPS Regional Facility
Origin Post is Preparing Shipment
CHINA, BEIJING EMS, Processed Through Facility
Origin Country : China - Tracking consuming: 377 ms
北京市, 离开北京市 发往迈阿密
I've been talking to someone and I'm not sure whether they've actually contacted the post office over there or not by post office shows originally it was an order like hey I'm going to send you something and it never got sent so it was cancelled I want the items I backed in Kickstarter and I would like them before their next campaign someone at yeelight needs to contact the post office and find out where the issue is and fix it looking forward to my Kickstarter items and also my free gift which is just an added bonus if I get anything at all I'm beginning to doubt the anyway these checking into this
Same problem, it's still in Beijing since Dec. 7th
Package status: In transit
Destination country: United States
2017-12-07 23:55 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece.
2017-12-07 23:55 CHINA, BEIJING EMS, Processed Through Facility
2017-12-07 03:38 CHINA, Acceptance
Origin country: China
2017-12-08 01:00 北京市, 离开北京市 发往迈阿密
2017-12-07 03:38 北京市, 北京邮政速递国际分公司收寄中心已收件（揽投员姓名：收寄中心,联系电话:）
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Can someone from Yeelights please check on the tracking of my package and tell me where it's located physically I'm showing it still in Beijing
If the Candela are going to support Google Home or Alexa, we will inform users in advance. So far, we do not have a timeline for supporting them.
I left my tracking number on here several times because somebody from yeelight will look it up and tell me what the story is I really want the two I ordered plus the free gift as soon as possible
It’s not right. Seems many people got tracking numbers which are nonsense. Mine has shown that the items are in Belgium, for a month already. But the items were produced in China and I am in Hong Kong. It just doesn’t make any sense.
So is there any timescale for google home and alexa support. I am guessing this is going to require some additional hardware ? Extra cost ??
I'm hoping yeelifht will make good on this fiascos...... My package...if its still a package hasn't moved since DEC 7th. I was wanting them for Xmas....and that fell thru.....then new years.....I doesn't take a month to clear customs. I ordered lights....not drugs
I can't believe this package is not here yet it still says it hasn't shipped from Beijing to Miami somebody please fill the yeelight company look into this eye tracking number isLS210987371CN
So far Candela does not support Alexa or google though we plan to support them in the future.
What do you mean by: " Also why effect does the server option have within the Yeelight app?
Just checked again, we did ship to your new address and I believe the package is simply delayed due to Christmas holiday.
Just checked, you have three packages and the other package should arrive soon, please kindly wait.
I ordered 4, they arrived in two packages. One held 3, the other 1. You might want to check your tracking numbers via the update to see if there are more than one package coming your way before you get too upset.
I have paid for 5 yeelight candela, after waiting for months, I finally got a package last night, but there is ONLY ONE in there!! Is this a joke? I want my money back!!
Still waiting on any new information about shipping.
The number not valid for the german post office company DPD.
I changed my shipping address in November last year and Yeelight confirmed it.
Who can help me?
2017-12-27 13:18 Not properly cast
2017-12-23 18:50 Arrive Delivery Bureau
2017-12-23 18:50 Germany, customs clearance
2017-12-21 14:48 Germany, sent to customs
Please send me my 5 Yeelight now. This product is being sold in taobao for only RMB199. It’s not fair for us earlier backers at all.
【【正品现货】小米 米家 Yeelight 智能烛光氛围灯 智能联动情景灯】http://m.tb.cn/h.AHRrLL 点击链接，再选择浏览器打开；或复制这条信息￥nWh509wAZoX￥后打开�手淘�
Arrived after christmas to Estonia. I like them. But needs some firmware improvments. Like in candle flicker mode needs to be more subtle. The range is too large in my opinion. And if possible then choose how brightness range it is in candle mode. One negative things are plastic seams on the "glass" part. Would be super if it were clean or real glass.
And can new Yeelight Bedside lamp control Candels?
Ok received my two lights, great quality but concerned that there are not compatible with Alexa and google Home in the uk? No devices are discovered? Also why effect does the server option have within the Yeelight app?
We definitely sent your candela, but the tracking information is always delayed and the Christmas has a huge affect on the delivery. If possible, please contact local post office with the tracking number.
Any news about the WiFi bridge? Btw Happy New Year everybody :)
I got mine a couple of days ago, like them so far �
mine have been in beijing since DEC 7
I want to ask if my candelas are already shipped out. The tracking tells that BPost only received the Information.
We do not suggest you to open it, let me check with our engineers and I will get back to you ASAP. I will message you soon
Just received my Candela today. I really like the look and feel of it and it works really good.
But the aluminum-tube with the holes is not straight, it’s tilted to the right if you look at it from the front.
Is there a way to open or disassemble the glass or Candela for fixing this problem?
Thanks in advance.
Just received the product, working fine.
but 2 out of 4 of my candela are covered with moderate amount of dust and small hair inside the glass which makes me feel disappointed about the manufacturing process. How can I fix that?
Just sent you message that answering your questions.
Thanks for sharing your opinion with us and we will forward it to our engineers. It is unlikely Candela will have same effect as Philips imageo as the basic light structure is different. Anyway, we will develop and release more functions on Candela in the future.
If it is in custom, you may need to contact custom to get your package or they should contact you if they need more information such as Invoice.