Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
Any shipping update? Still nothing by email.
Just wondering if anyone has received their tracking information yet?.
Hey Taylor, fantastic to hear. You are correct. The Japanese design is traditionally very light. We have modified it to be even softer and more absorbent while still maintaining that cloud like feel.
Hello LO, great to hear you think our towels are great. Sounds like you treat them perfectly! I have sent you a message.
Hi Gizmo, we are looking forward to hearing your feedback!
Hi Luis, we will send you a tracking number soon once your rewards ship.
My towels are still great...I like the thin construction. It was designed that way on purpose.
Hi. Any update on shipping of my pledge?
I backed your towels previously.
Only down side is they have not lasted well and are very thin.
We do not use fabric softner or bio products.
Please can you let me know on this. They were great when we first got them.
Thanks & looking forward to receiving my email.
Hi, do you have any news on the shipment or tracking number? I haven't received any update with the shipment details
Hello Stefan, I have sent you a message. Hope you enjoy your vacation!
Hi Gizmo, we have begun shipping. You will receive tracking once your rewards have shipped.
@Sento: could you please post an update of the shipping status?
I had added some add-on items and would like to know when to expect the shipment as I will be on vacation in few weeks.
So is today the day you start shipping?.
Hi Joanas, we have responded to your email and you have told us your address is correct. If you have a change of address let us know thanks.
My email is firstname.lastname@example.org - still no Mail - are you avoiding me???????
Thanks - But I still haven’t gotten any mail from you? When will you send me the “ last possibility for changes” mail???????
Hi Ryan, I have sent you a message. If you have any changes to your address please let us know.
Hello, I have not received an email after the notice that one would be sent out in a few hours.
Hey Frank, I have sent you a message
Hello Jonas, we have replied to your email and updated your details. Thanks for letting us know.
Hi Felix, our experienced shipping partner will make sure to do everything it can to ensure no unnecessary taxes or duties are required by backers on reception of their packages.
It’s hard to confirm anything over the weekend when you do not reply to us on this comment space - and you use and old mail address that has been changed on KS and Backerkit ages ago. Please pay attention to our comments when you only give us a couple of days to reply to you.
Is there any chance that I am going to receive my order before I leave on vacation, the 15th of August?
I have not gotten any mail from you unfortunately. Have you sent out all of the mails yet??????
Hi Mary, once we confirm all addresses over the weekend we will begin shipping on Tuesday. Orders will be prioritized according to popularity of size and color. With over 100 different products to be packed this will help ship all orders as quickly as possible.
Great to hear you enjoy our towels, we are confident you will love our Bathrobes and Slippers too!
Please make sure that your fulfillment partner properly declares the shipments to be delivered to *private* persons. This is very import for the EU and especially Germany - if it's not properly declared we have to pay hell of customs and fees for the delivery.
Hey, it’s been about three weeks since last update. That update stated shipping expected at end of July; early August.
Can we get another update?
What day do you expect to begin shipping?
How will shipping be prioritized?
Thanks! Looking forward to bathrobe. Hoping it’s equally as wonderful as towels.
Hey Jarad, you can expect to receive rewards to your country early August
Hello Gizmo, thanks! We are working on our shipping update to let you all know what to expect now.
Hi Salvatore, not a problem. We leave the survey links open so you can edit them anytime. I have also sent you a message.
Hi there :) I am just wondering when I can expect my delivery.
Great News that you will be shipping soon!.
Hi, I am pretty sure I moved after I filled out the survey, any chance you could link me to it or is it just too late now?
Hello Backer, I have sent you a message. To update your address use your Backerkit survey link sent to your email. You can also message us directly with your new address and we will update it for you.
Hi Stefan, we are preparing to begin shipping now
I have moved and need to update address
Has my purchase shipPed out? Please let me know.
Hi Andrea, I have sent you a message about your address. If you want to check or change your details feel free to send us a message on kickstarter or you can also use your backerkit link sent to your email.
Whom can I contact to make sure my address is correct?
Hello Anthony, manufacturing is coming along great! We will begin shipping mid to late July so you can expect to receive your rewards around the end of this month or early August.
Hi Alan, not a problem I have sent you a message.
How the production is going? Do you have an approximation of when we will be receiving our robes and slippers?
Hopefully everything is going smooth and we will get great new from you guys.
I’m moving to a different country by the end of July, I’m worry the robe won’t be here before I leave. What should I do to change my delivery address?
Hey Anthony, not long now
Hello Ian, we hope the other Kickstarter journey is going well too
Hi Gizmo, thanks for you enthusiasm!
Yes, just one more of wait to have the robes.
Sorry, this was meant for another project.
Has anybody received there’s yet?