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A system to design and build things in an easy way. Specially Robots. And it's Open Source.
A system to design and build things in an easy way. Specially Robots. And it's Open Source.
720 backers pledged $132,022 to help bring this project to life.

Use this space to cheer the creator along, ask questions, and talk to your fellow backers. Please remember to be respectful and considerate. Thanks!

    1. Brantley Love on December 3, 2015

      Are you all still selling parts?

    2. Missing avatar

      diplopoda on May 4, 2015

      Hey, I have an unused Multiplo Robot Building Kit for sale - 200 $ including shipping to Europe. US and other countries may be a little more and this would add up to the 200 $.

      Just write here or contact me if your are interested.

    3. Multiplo LLC 2-time creator on July 17, 2013

      @Mahesh: Thanks for your question about your order. We typically ship within 2 days. Your order was shipped same day, but I am not sure how long does it take Fedex to deliver to India. Please inquire us by email for tracking numbers, we didn't automatize that part yet.

      @other backers: remember to input your coupon code when you purchase at http://store.multiplo.org !! If you don´t it´s difficult whom to add the Kickstarter goodies.

      Best,
      Rudi

    4. Mahesh Gudladona on July 16, 2013

      Hello,
      For the orders made through store, what is the expected time for shipping kits?

      Thanks,
      Mahesh.

    5. Multiplo LLC 2-time creator on May 28, 2013

      Hi Nate, I'm sending to you right now a Private Message with your tracking number. We have sent the emails, but perhaps there was some problem with yours. Please apologize us.
      You will be able to track your shipment from https://www.usps.com/
      Thanks!
      Julián

    6. Missing avatar

      Nate Strules on May 28, 2013

      I got a message on April 14 stating my kit was being shipped. To date, I have not been able to get any tracking information from the intmail site. Your message states that I should start getting concerned about the shipment after seven weeks, so here we are. What would be the next step in getting this resolved?

      Thanks

    7. Multiplo LLC 2-time creator on May 27, 2013

      Thanks ZpeedTube!

    8. ZpeedTube on May 27, 2013

      Forgot to mention but I got my package a few days ago. And it looks like noting is missing! :)

    9. Multiplo LLC 2-time creator on May 21, 2013

      Thanks Glenn!
      Julián

    10. Glenn Kelly on May 21, 2013

      Multiplo LLC:

      Package arrived yesterday with Robot Building Kit. Box is a bit beatup on the outside and punctured. I will not be able to open until this evening to male sure everything is OK. Just wanted to send a note to let you know another one has arrived at it's destination. -- Glenn

    11. Multiplo LLC 2-time creator on May 21, 2013

      @ZpeedTube: one mechanical kit weights 3.2kg and there is an invoice inside of the box. Write us a PM if you need extra help.
      Rudi

    12. ZpeedTube on May 20, 2013

      I have problem! I need to know what the weight is to get my 'Robot Mechanics Kit' imported and can't find the exact weight anywhere... =/

    13. Missing avatar

      Jacob on May 13, 2013

      I've been meaning to say my building kit came. I suppose all the parts are there because the toolbox was pretty full.

    14. Multiplo LLC 2-time creator on May 7, 2013

      Thanks Roger!
      Julián

    15. Missing avatar

      Roger Törnström on May 7, 2013

      Picked up my kit yesterday. No major issues with packaging. Haven't checked if all parts are there or not.
      Thanks for all the hard work so far and good luck in the future as well :)

    16. Multiplo LLC 2-time creator on May 6, 2013

      Hi Jim, we are working on the new documentation (and new website). Activities with sensors are really important, and we understand that. We will be also publishing online parts lists. Thanks for your patience.
      Cheers!
      Julián

    17. Jim Kelly on May 5, 2013

      Received my kit. Thanks for the hard work in putting this together. I'm definitely missing many kinds of connector pieces based on what I've seen so far in the assembly guides. I haven't made it through all of the docs yet, but I'm not sure what all of the sensors are or how to use them.

    18. Multiplo LLC 2-time creator on May 2, 2013

      Hi Dragon! The new site is not ready yet. Please keep your registrarion number (thanks in advance for this). BTW, I like Robot Pirate...

    19. DragonWhelp on May 2, 2013

      so what would you guys vote for , robot ninja or robot pirate.

    20. DragonWhelp on May 2, 2013

      WOO HOO got mine today. now how do i use the registration number. didn't see anyplace on the website to put it

    21. Multiplo LLC 2-time creator on May 2, 2013

      Thanks Will and James!! We hope you enjoy it. We will post an update soon, with a new (complex and challenging) assembly guide and some news...

    22. Will Ernst on May 1, 2013

      Got my Monster Kit today. The kids are excited with the surprise.

    23. james dantow on May 1, 2013

      It arrived! Thank you Julian and Team!

    24. Missing avatar

      Tim Wyatt on April 25, 2013

      Hi I have received my kit too, and am overall very pleased. However like Stephen below, I think I may be missing some components (eg tires for the unassembled wheels, possibly some gripper pieces).

      I'm looking forward to seeing the parts list also, so I can double-check what should be in my kit.

    25. Multiplo LLC 2-time creator on April 23, 2013

      Hi James, your kit was sent on March 16. I'm sending the tracking number by PM. Please be patient, post service may take still some time. Thanks again!
      Julián

    26. james dantow on April 23, 2013

      Hi Julian

      This is James in Canada, I still don't have my kit :(

    27. Multiplo LLC 2-time creator on April 17, 2013

      Hi Stephen, we are working on a new complete web site, and one of the features will be a nice part lits. Regarding the wheels, you should have received 4 tires, with 2 assembled wheels and 2 disassembled. Please PM to us regarding this.
      Thanks!
      Julián

    28. Missing avatar

      Stephen Gibbon
      Superbacker
      on April 16, 2013

      I just received my Building Kit. One thing I've been looking to find is a parts list. For example, the KS documentation said 4 wheels. I found 2 assembled wheels with tires. Looking around I found what appears to be the parts to assemble another 2 wheels, but no tires to go on them. Most of the feature parts of the Building kit appear to be included but how to tell?

    29. Multiplo LLC 2-time creator on April 8, 2013

      Hi Low Coong Leng, I have sent the tracking by PM. Now that Rudy is finishing the shipments, he will try to send all the tracking numbers. But it will take some time, since our email service limits us the amount of emails per day, to prevent spam-like actions.
      Thanks again!
      Julián

    30. Low Choong Leng on April 8, 2013

      HI, Do you have the tracking no or detail. As you mention, my was send out on March 20th, by China Post also, but I have not received it yet.

      Thanks!

      Choong Leng

    31. ymats2011 on April 8, 2013

      Received my Robot Building Kit at 6 April 2013 in Japan. Thanks!

    32. Missing avatar

      diplopoda on April 7, 2013

      Hey,

      at the moment I have a second Multiplo Robot Building Kit I don't need - a friend did send me this one and it's completely unused and in excellent condition. He ordered it month ago and at the moment he's moving to another city and has no time to spend with this great robot building kit. I already have a Robot Building Kit and don't need a second one at the moment.

      He doesn't want any extra money for this one, just the original price + shipping. Would prefer to send it to Europe (that's where I am ;) ) because sending it overseas is expensive and not that easy as it seems. If you are willing to take that higher costs we'll send it anywhere ;)

      Just contact me if you are interested.

      Regards, Rob

    33. Multiplo LLC 2-time creator on April 4, 2013

      Hi Will, it seems that a lot of kits are in that state (sorry again!). Thanks for your patience. Please contact us if you have any question or feedback.
      Thanks again,
      Julián

    34. Will Ernst on April 4, 2013

      Got it, thanks! Unfortunately it says mine has been waiting for "transit airline space" since the 15th. Hopefully that's normal slowness.

    35. Multiplo LLC 2-time creator on April 4, 2013

      Hi Will, sorry for the delay. Your kit has been sent on March 14th by China Post. I'm sending the tracking number by PM.
      Thanks!
      Julián

    36. Will Ernst on April 3, 2013

      Still no sightings of my Monster Kit in Colorado. I'm hoping it'll make an appearance soon.

    37. Multiplo LLC 2-time creator on April 3, 2013

      Hi!
      Thanks Sugawara for telling us! I hope you enjoy the kit!
      Stefan: According to the data I'm managing (Rudi is in China and may have a bit more up to date information) your kit is among the few that has still to be sent these days. Sorry for this.
      Cheers!
      Julián

    38. Sugawara Akihiro on March 30, 2013

      Monster Robot Building Kit reached me who live in Japan.
      Thank you.

    39. Stefan Buchholtz on March 30, 2013

      Hi!

      I have not received my Robot Building Kit yet, can you give me an update on that? I'm in Germany.

      Thank you,
      Stefan

    40. Multiplo LLC 2-time creator on March 28, 2013

      Hi! Thanks for your comments. Here I will try to answer:

      @Monty: Your kit was sent the on March 14th, by China Post.
      @Low Choong Leng: Your kit was sent on March 20th, by China Post also.
      @diplopoda: Thanks for giving us feedback. We are sorry that you had to pay VAT and duty rate. We hope you enjoy your kit. As you may know, you can ask questions / give ideas and feedback on our forum: http://multiplo.org/participate/talk/

      Thanks!
      Julián

    41. Missing avatar

      diplopoda on March 28, 2013

      Mine is finally here...

      A quick summary: backed the Robot Building Kit at the 8th of October. It was sent on January 22nd. It arrived at the German customs on the 21st of March and was processed until the 26th. Got the notification yesterday that I have to fetch it at the German customs.

      Picked it up some minutes ago: seems the German customs opened it (not only the outer cardbox, the inner box was also opened and re-taped, and resealed it completely). I had to pay importation VAT (19%) and (!) ~4,5% duty rate. A total of ~47 €. That's quite much! :(

      The only good thing is, my Multiplo is finally here (after 9 weeks!!!) and it seems the box is not broken. Now I'll check the contents. Is there a complete part list anywhere?

    42. Monty on March 27, 2013

      Hi, not in a rush, but just wanted to let you know I have not received my monster kit yet... Australia - thank you..

    43. Low Choong Leng on March 27, 2013

      Hi, I'm in Singapore. Is my Robot been ship to me already?
      Choong Leng

    44. Michel on March 21, 2013

      Received my Robot Building Kit box today (21 March 2013) in Paris France. Was sent using China Post as I requested. No extra charges or taxes to pay. Thanks.

    45. Missing avatar

      Tavares Ford on March 19, 2013

      Picked up mine from the Post Office yesterday!

    46. Missing avatar

      Kevin Chan on March 17, 2013

      Hi Rudi, Thank you for the prompt reply! :D

      Kevin

    47. Multiplo LLC 2-time creator on March 17, 2013

      @Kevin: today is Sunday, I can answer ;) yours was shipped last week
      rudi

    48. Missing avatar

      Kevin Chan on March 17, 2013

      Hi guys,

      Not chasing, but just wanted to follow up in case it was lost in the mail. I noticed the recent update said all Monster Kits have been shipped. Was this recent or a while back? I'm a Monster Kit backer but haven't received anything yet.

      Thanks,
      Kevin

    49. Multiplo LLC 2-time creator on March 17, 2013

      @Acacio: Thanks for your suggestion. Not necessarily we need to find other supplier but we have problems of packaging and handling the shipments. And we didn't know about the " Order Fulfillment " service before. We tried to do everything by ourselves, using a courier service. Then our packages were charged by " dimensional weight " and we added bigger boxes to avoid them to arrive cracked and... well, you know the rest: we ended with a wrong ETA.

      Should we have known before, things could have been better. These weeks we talked with three logistic companies that promised to give us flexible rates because of successful Kickstarter. They all seemed to be very serious and we should have gone with them, but it required assembling pallets with products, shipping by sea in shared container and then signing a bond with them in order to import the cargo. This is what stop us from going further, because it will end in several months of delay instead of weeks.

      That for sure will be the way to go if we eventually place other Kickstarter project or start to be more aggressive with sales online. Again, thanks for all your support and kind comments.

    50. Missing avatar

      Acacio Cruz on March 15, 2013

      Regarding the logistics issues, you might consider Flextronics (or Foxxcon) as they can provide a full logistics handling from assembly to final shipping. (Or part of the logistics pipeline, a la carte).

      This would offload some of the burden from you and reduce backer frustration, as well.

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