Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
I got your email Daniel. Please disregard my comment below. Thanks brother!
Congratulations on closing out the Port project. Please let me know when I can expect my 15” Port and tech insert. I’ve sent out a couple emails to the Satchel and Page address, but I haven’t heard anything back. I thought I’d try you here. Thanks for your help in getting my order resolved.
Got it! It is amazingly "b e a u t i f u l"
All rewards have been shipped out! If you haven't received your tracking #, please reach out to us via email@example.com.
@Alan - we're pushing every day to ship out the remaining rewards. As soon as it ships you will get a tracking number.
@Wayne - BackerKit status just means when the order was submitted to our warehouse. As soon as it actually ships, you will get a tracking #.
Hi Guys, similar to Karen's issue below, My backerkit says that my reward was shipped on 28th March 2018 but I haven't received any tracking info. Could you please advise? - Wayne
Hi there, waiting for Port 11 to New Zealand as well...
@David - Our warehouse is moving slower than expected in getting the final orders out the door. Most of the 13" have shipped out and there are about 25 Port 11" orders outstanding. We're pushing them every day. As soon they ship, we will let you know.
Hi there - Backer 799. Any word on when I can expect shipping? It is a Port 11 to Europe.
@Karen - We will check and let you know early next week.
Hi, it says that item is shipped 3/14, however I did not receive any tracking info. Pls advise. tq!
@Wayne - We're planning to ship all outstanding international orders (and close out the project) next week!
Hi Guys, any update on shipping international orders? (Specifically Australia?) Sorry to bug, I'm an impatient swine. - W
The thread on my Port 11” has already started to unravel with very light usage. What type of warranty is included with my purchase?
@Eric - Oh no! Please write us at firstname.lastname@example.org and we'll help.
Too bad, the zipper on my bag is already broken.
Received the Port about a week ago. I had high expectations and they have been exceeded. The quality and craftsmanship is very evident. Worth every penny spent on it.
This is my fourth Satchel and Paige item and I feel like a kid in a candy store with my new purchase. I get the best comments on my Tote and my dad loves his Portfolio! Now I get to rock this Port. This is absolutely the best quality workmanship.
Exceeded expectations. Very happy with it.
Received my bag yesterday. I'm very pleased -- it's thicker, heavier, and more substantial than I expected (all of which is good!). It feels very high-quality. In fact, as soon as I unpacked it I regretted not getting one large enough for my Macbook Pro, having ordered one sized only for my iPad. Lo and behold, it turns out I can fit my Macbook Pro in it after all (tightly, but workably). So a happy ending!
Hi, I got a msg from FedEx 14th Feb.
They told me that was a bag.
But it returned.
Could you please check my delivery state?
----FedEx Travel History----
[2/14/2018 - Wednesday]
6:00 pm Returning package to shipper *Location: YUEN LONG HK
Return tracking number 426096996947
5:46 pm Picked up *Location: YUEN LONG HK
[2/13/2018 - Tuesday]
11:07 pm Shipment information sent to FedEx
***US + Canada Remaining Rewards Update - We shipped out hundreds of orders last night via UPS Ground! There are a few remaining orders shipping out today via USPS or DHL to Canada. If you are in US, Canada, Mexico, or South America, and don't receive a tracking notification by 11 PM CST tonight, please check your spam email folder. If it's not there, please contact us at email@example.com.
For remaining international orders, we will ship those in about 16-18 days.
***US+CANADA Remaining Rewards Update - We're boxing up orders and shipping out today and tomorrow! You'll receive a tracking number once the order ships (the tracking notifications go out at night). If you ordered a USB Charger, shipping may get pushed to Monday as it requires special packaging.
Thank you :)
Alright, I just saw that the change I mentioned in my previous comment was already adressed in an update and answer on another comment. So don´t consider it. Thanks!
Finally I received my Port today and it looks great, however there is a main difference compared to the sample shown in the video: the opening for the laptop and the ones for powerbank, mobile and tablet are on opposite sides, i.e. when I open it the mobile, power bank and tablet will slide out. So I wonder if it really is intended to be assembled this way. Can we get personally in touch and sort this out? Of course I can send pictures to make my point clear
*meant to say all outstanding US/Canada rewards shipping next week.
@Mayuri - We are shipping all outstanding rewards next week, and you'll receive a tracking email then.
Could you guys please post an update when all US shippings are completed so that people who did not receive any communication regarding their rewards may contact you?
@Soren - Thanks for your feedback. All our pictures, (especially lifestyle shots) and our video show the design with the single handle on top. That's the design we delivered. Here are a few pictures from the campaign which clearly show this:
Regarding the pocket layout, we switched the design so those items would be not be upside down when carried. That was communicated in this update:
Regarding refunds, per the policy listed on the Kickstarter page, we are not accepting refunds on this project.
On your Kickstarter page the Port 15” is shown with openings of interior pockets facing away from the hinge of the bag.
The bag I received has interior pockets with openings facing towards the hinge. The consequence is that everything falls out of the pockets when I open the bag.
Is this a production error or did you make last minute design changes?
Also, I’m surpriced that the bag is supposed to be carried upside-down. It makes it impossible to access the bag without opening it on a level surface.
Thus, the bag cannot be used for travelling, or other activities, where it is inconvenient to find a level surface for bag opening.
The upside-down design is a rather radical compared to conventional bags and severely limits the bag’s usability. In my opinion you should have revealed this design choice in your initial presentation of the bag.
Is it possible to return the bag?
Wonderful! Thank you for the quick update
@Neil - You're in the next USA batch shipping next week!
I don't recall getting any shipping information, though the Backer Kit site sign "ready to ship". Any insight or help would be appreciated, thanks!
@Marc - Thanks for your feedback on the product!
@Ijle / @Rob - I'll try and check with Smooth Parcel. In our experience, it does take 10-17 days to reach customers in Europe. They have yet to lose a package. Based on the tracking, I don't think your shipments are lost, they are just taking awhile. I'll reach out to you over email when we get an update from them.
@Todd - We've sent you an email. But quickly to address your comments:
The design we promoted on our Kickstarter page through product images, lifestyle images, and video is the design we delivered to our backers. We chose to use a single top handle for comfort in carrying the Port, which means you can't access while it's being carried on the shoulder strap. Here are a few pictures from the campaign which clearly show this design:
I have received my port 15". I have to say the product in reality is lacking basic functionality that i think is show stopper. The fact you cannot access the bag while on your shoulder to access travel documents or wallets etc makes it completely impractical and I dont think it was able to determine that form the photos. The product itself is well constructed but actually really heavy. I like the idea of the product but the execution is lacking. How can I go about returning the product as I don't think the design was accurately reflected in the photos and the product is unusable as a frequent traveller.
Well, I contacted Whistl with the number provided by smooth parcel and this is what I got back:
I'm afraid I can't find the order with the details provided I am unable to locate this order and do not believe this was went through Whistl. The chat will now end as I am unable to assist any further.
@Satchel & Page, can you look into this please?
For me the Whistl page is even more descriptive (on non descriptive)....there is only states 13/02 item data received....that link became available to me once Smooth (?) parcel provided an estimated delivery date (after updating with: Your Parcel has been passed to for final delivery, you can now track it here(link)).
Based on this conflicting information as well as the passing ETA caused me to drop a message. As by now I'm lost. Hopefully that does not go for the actual parcel?
@IJle Feenstra, same thing here. I think our ports are in the same shipment. According to Smooth Parcel, my Port should be out for final delivery 2 times already. However, on the Whistl tracking page (link in the Smooth Parcel portal) is showing status that the package is just delivered to the carrier hub (and not even at the delivery depot).
Very confusing & frustrating.
Hi, it's now two weeks ago (13-Feb) that I received my shipping notice (backer#755). But to date I've not received the port (15''). According to the shipping site the expected delivery date was 25th of Feb. Can you check where it is?
I got mine and it’s magnificent! The magnets should be stronger for the inserts in my opinion but... nonetheless, handsome indeed.
@yasunori - We shipped to you 2 weeks ago and emailed a tracking number. I'll check the system and see what's going on, then email you directly.
Still no shipment information for December Port. What's going on? If your message to me made two weeks ago was true I already received my port.
@Andrew - All the outstanding US/Canada rewards are awaiting customs clearance on the east coast. Once they clear, they will ship to backers in 5-7 days. On the first batch, we made the mistake of making delivery estimates before they cleared. So, for this batch, we're waiting until we have the green light to post a project-wide update with an exact shipping day. But short answer, you won't be waiting much longer.
@Pontus - DM'd you to clarify your actual reward.
#portenvy IS real, so can you please provide an update on my order? Backer number 698 for January 14". Based off comments below, it looks like the 14" ports may have already gone out?
So when can I expect to get my 14"?
I received my PORT 14" yesterday, and it is more than my imaginations! It's beautiful, sturdy and even very efficient in storing my 13" Macbook pro, 12.9" ipad pro and even other stuffs. Thanks for your wonderful work!
When may I expect the Port? Backer number:94
Confirmation number: 1a6f7d4e91466cb86c6ae6f8fe187587
@Niklas - We're working with our workshop to finalize the schedule of the remaining Ports. Once I get that information, I will post a project-wide update. We're making good progress.
@Nicole - We'll send you a direct email to resolve.