Use this space to cheer the creator along, ask questions, and talk to your fellow backers. Please remember to be respectful and considerate. Thanks!
These people don't reply to emails.
Can u take a pic of the laser printer
You are right. Mine did never work right. Made a laser cutter out of it. Now I am happy. But that is quit expensive for a laser cutter. Never ever Robo3D. I do not think they will have a great future.
This printer was garbage from day 1, mine was repaired and it still wont work right, wont keep temp etc.
G a r b a g e
I spent dozens of hours trying to get my printer to work. Though I was supposed to receive a "fully assembled and calibrated RoBo 3D Printer," it took me two months just to get the layers of a calibration cube to stick. I haven't been able to confirm this, but there may have been issues with my batch of printers (estimated May, 2013. I was somewhere among the first ten backers.) due to their being assembled at a third-party facility (aside: it was missing a limit switch too, which I did not learn until much later because the RoBo was my first foray into 3D printing).
I spend hundreds of dollars on upgrades for this thing. An all-metal hotend for reliable heating, a custom-machined aluminum platform because my plywood (seriously, guys, plywood?) was warped from day one, and even an entirely new Y-axis movement system that used linear bearings and rails instead of the stock printer's wobbly drawer slides. Hey, at least I was learning how to assemble CNC machinery, right?
So I've established at this point that the stock printer delivered to early birds did not perform as expected. Hell, it's kind of expected for an open-source printer to require some work. But here's my real problem: every subsequent batch of printers delivered to backers addressed one of the fatal flaws I've detailed above. Backers who were late to the campaign and those who waited until the printer went retail were treated to professionally-assembled units, improved hotends, linear Y-axes, and wood-free construction. These changes were iterative, and my frustrations grew as my eyes instinctively darted from the improved parts in every new video and product render of the $699 RoBo 3D, then back to my ~$1500 Frankenstein-ed RoBo that still couldn't print a smooth vertical face. That hurt. A lot.
My RoBo has been carefully disassembled and stored in a cabinet until I find the time and energy to rebuild it-- this time the right way. This whole thing was not only an insanely expensive mistake, but it turned me off from open-source printing altogether. In a world where Dremel is making printers and selling them at the local Home Depot and the industry is nearing the point where smaller manufacturers are either bought out or run out of business, I have to wonder... is that such a bad thing?
I dont know what happened but i sold my printer. The guy said he had so many issues he sent it back to me destroyed. I won the paypal fight he started but then all of a sudden I got a brand new printer in the mail the other day. Not sure what happened there lol
This campaign was the worst ive ever backed.
No answer on when would receive the bobble head. ;(
Dont expect much, my unit is in shambles, never worked right. Garbage.
I still didn't recieve my printer! Project creator just don't answer my messages and email! Is there any way to solve this situation?
Be prepared to have terrible prints and unreliable heat and axis issues. Mine is in the garbage.
yes they are shipping the retail orders now, I am beginning to wounder if I am the last backer to not receive the printer yet or if there are more than myself that slipped through the gaps. something failed along their lines of communication and documentation. i have sent them all the info needed again just waiting for the reply back.
I think you will find that all kickstarter units have been despatched. They are now shipping retail orders.
If you are a backer and have not received yours yet I suggest you contact them directly and not throught the comments section here.
You could also try through the forums at http://forums.robo3dprinter.com/index.php
There are people there who can contact them on your behalf.
well its been 3 months 4 days since the last update, any news as to when the kickstarter fulfillment will be completed? how many are left to deliver? whats the hold up? when can i expect mine to be shipped? i have also noticed that a few comments below have been removed why? (i.e. the comment with the speadsheet link)
Robo3d was unwilling to hold up there promise on replacing the printer due to so many issues. They want to replace pieces and parts rather than look at the whole printer, ive offered to even pay for shipping and yet no help.
where is Robo3D at as far as shipping to the backers now? on Feb 4, 2014 you stated that there were only 100 units left to ship out and that they would be done by the end of that week "We are on to our last 100 backers to receive printers which will most likely be done by the end of the week" making that last one to ship on Feb 8, 2014.
it is now 50 days past that (Feb 8th) and yet a lot of investors/backers have yet to receive their tier/pledge item('s)
please reply here for the rest of the investors/backers. note that any email i receive may be posted here for all to see nullifying and voiding any privacy statement you may want to include/attach in any email sent to me from this day forth, and i retain any and all rights for full disclosure to the investors/backers on any emails from you, your company or its representatives.
Still nothing, have you guys supposedly sent everything out yet? As no emails, or anything.
Hi if there is some one that has not recived his printer yet and want to sell it to me..
i mean i will pay now and robo 3d will ship it to me instead.
my mail is firstname.lastname@example.org
I just was reading what i backed "fully calibrated" lol. The axis pops off the screws constantly and have yet to get a single print. True shame
Sending you guys an email now.
Ladies and gentleman, this is Braydon, CEO of RoBo 3D. I will be taking some questions on here so please feel free to message me here. Ask me anything you would like. As you know, it has been a long road. I appreciate those who have been patient and I want to help anyone with issues or anyone with specific questions. I will be on periodically to check. Address me if you have a specific question. Thanks
Hi everyone. I understand there has been some troubles with some of the initial units that went out. We have improved a ton of the machine and we are creating more videos to walk people through the process of 3D printing with our machine. We have excellent tech support help through the website and the forums community. If you have any questions, email us at email@example.com. Thank you guys
@brian, I agree with you. It feels like when it was first put together(the kickstarter campaign) 3d printers were starting to get big and then by the time they started shipping the equipment was no longer up to standards against other printers. The way its put together, the quality control etc just makes it overall not worth the money.
I got mine. It works, but it takes alot of human support to keep things running. It's kind of a prototype machine to prove the concept, but there are many design refinements I would have like to see before it was shipped out. Oh well... I'm learning a lot rebuilding it.
And I also received mine with the glass broken out of the box.
I have not been able to get this to work correctly. This was the first item I ever backed and have had nothing but issues with the way things are put together. Cant get things aligned, if I do and it starts printing one of the screws or bolts pops out of the piece that raises, true bummer, anyone want mine cheap?
I just found time to open the box, and I'm a bit curious as to when I lost my linear bearings on the bed? Is there information in one of those updates? (I haven't been keeping a close eye on this project)
I backed many kickstarted projects now and they're all in all really great!
RoBo is just working too hard to get all the printers out I guess.
I also haven't got a response to my mails but then last week the shipping number came.
Of course the respond rate to your mails could be better but don't forget that this project was overfunded with 600.000 $! This can drive you nuts if you plan with around 50.000 ;)
So just relax, I know it's late but that's the magic of kickstarted: you don't know what happens ;)
My assembled printer was delivered yesterday evening in the UK. My estimated delivery date was May 2013.I had to partially disassemble the print bed to reach the rear drive belt bracket which was not screwed on prior to shipping in order to avoid damage to the bed during shipping. All looks good but I won’t be able to play with it for a while as I need to clear a suitable space near to my computer! I should also have planned ahead better and pre-ordered some blue tape and filament, but I did that last night.
My printer is stuck at customs in Luxembourg as the printer lacks a CE marking an no CE declaration of conformity was shipped with it. Now they are requesting a technical file of the printer. I hope the guys from RoBo 3D will be able to provide all documents necessary to get things right.
No one else from Europe (Germany, France, Belgium, ...) had problems regarding CE conformity?!?
I've received my printer today (Belgium).
Courage all. It happens. I do my first test.
July backer here: just got my notice tonight to verify shipping payment with them, seems they don't keep good records of whats been payed or not and by whom. hoping that the product is not as bad as their record keeping skill's as a simple search brought up the info in my email that they needed.
your welcome Robo3D, for me doing your job yet again.
dear Robo3D there is this new, fantastic function in gmail, paypal, and amozon called a "search" it can find things such as payments by typing in name or email address or both.
as well as this other new thing i have heard so much about called a "spreadsheet" that can help organize information such as names, address, email, payments, tier level,sent, received, serial number, and any other information you care to add, you could even have a line labeled damaged in shipping with a list of parts needed to send to get it fixed and to start a repair history of the unit.
i understand that your a young business but you don't have even the basic's down that you should have had within the first month, your backers feel let down with the numbers you have given and lack of response to communication's sent (any reply older than 24hrs is a lack of customer service), you should really be reading the post below as well as this also reflect what your company is about, cross checking and following up those post with what the problem is and to take care of your customer service reputation.
i could go on, but that would be work that i am not being payed for, and knowledge that should have been acquired either by school or hiring people with the necessary skill set.
Backed for April 2013 and still no printer or tracking information.
I sent an email and received a reply stating that they would check with their distributors and get back to me, however they never did. I sent an email a two weeks ago and didn't get a response until a few days ago telling me their distributors couldn't find my information on kickstarter.
Also, two of my friends here received their printers already, but they are DOA - one waiting on a power supply, and the other has warped Z-axis screws. Both needed extensive repairs for broken wires, faulty mechanics, etc.
This isn't looking promising to me...
I forgot the times is seen by the system ... all without sending temperatures in the extruder temperature or floor .. crazy ... just attacked temperatures .. mark .. 2 .. degrees 20 degrees 55 degrees 21 degrees 89 degrees .. every second jumping from one temperature to another ... but then again without turning neither plan nor heated extruder .. how can I fix this ... as well as would certainly have been all right with ARDUINO ORIGINAL .. saw that one of your sentences kickstarter was on "Low Cost Without Sacrificing Quality" ... congratulations
I received the printer .... with 1 broken piece that I have already asked the substitution bi ... but I would like to know why you have not used the tarot Arduino riginal .. but .. the Arduino Mega 256 is not but a Taurino Mega Power 2560 that many of the current problems and compatibility .. including the driver sends that I had to try .... just insert the current time the card is not seen by the school and there is still something that needs to be done ...? ??
is there any way to file a lawsuit against them??? if it turns to be a fraud...
So where are we at with delivery? The Chinese New Year is past and machines should be produced.
Maybe it's me, but why does it seem like it's always "everyone else" that got their printer? How many "everyone elses" are there?
NO MAIL, NO PRINTER, NO ANSWERS !!! Just 1 year waited just for outdated bugged printer !
1st and probably last kickstarter project backed
Got no answer to my request for an update on the shipping, 2 weeks ago.
There's not that much activity here either, so everyone else seems to be doing fine.
Any update would be much appreciated.
I forgot .. I hope I do not come from destroyed as many posts included ... who takes care of the packaging .. do it as it should be not so much to do ....
hi i wait my printer Estimated delivery: Jun 2013.... ...I think what will be delivered?? between 1 year becomes a little late .. perhaps a little too.....
No mail, No Printer. So how long will it take to get my Printer?
Any videos yet on how to do initial setup? (after build is complete)
No updates regarding when the printer will be delivered: is there any news on what the status on the production line? Could someone from Robo3D indicate when outstanding units are to be shipped? I've been waiting for almost a year now...
I've received the missing and replacement parts (so they did ship right away) and the printer works! Repetier is not running stable on my 6 years old macbook, but Cura works fine. My best result until now is 205 C with a layer thickness of 0,2 mm with PLA. Still some tinkering to do, but first results look promising.
Honestly guys, all ur whinging and bitching about delays in receiving your printer, just wait till you actually receive it. You are in for a rude shock, honestly this would be the worst 3D printer around. The prints come out looking nothing like the STL file, you will waste half a filament reel figuring out what's wrong with it. Then when you do it will end up costing you more money and time to fix then it's worth. This device is riddled with so many problems it should never seen the light of day. The only thing I will do now from learning all this is that I will be posting under several aliases on several forums to stop people from purchasing anything from these guys.
Same here, backed the project in February 2013, location is Belgium (Europe), no printer yet.
And I'm wondering now: reading all the comments about bent screws, malfunctioning heat bed, missing parts, additional shipping costs, lack of updates... This might become not the best kickstarter project for me (though it is the most expnsive so far).
I've got this reply in my mail today:
I’m very sorry this happened. We will ship these missing pieces to you right away.