Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
Erik, thanks for the quick response. The book has, unfortunately not (yet) arrived. I tried the tracking number on the various DHL sites without success. The 12-digit number suggests that it was sent from Germany, correct? (nolp.dhl.de seems to be the authoritative tracking site in this case.) I'll contact DHL in Germany, but most DHL sites seem to prefer that the sender contact them. Will you please (a) just quickly check the number you provided and/or suggest a better tracking site, and (b) if we cannot track the parcel please contact DHL about its whereabouts? Mit herzliche Grüße, Martin
your book went out by DHL on 21.12 2017 (!). Tracking number 438500302397.
What else are you looking for?
Erik/Louis, hopefully me reward is still on its way, but the lack of responses (to my personal message in April and to the queries in this section) is disconcerting. Is it possible to provide me with more information about my shipment? My backer number is 268.
Hi Erik, I am Chanthani Satjatham, backer 453 from Singapore, and answered your survey a while back. Address and all details have been verified. May I have a sense of time regarding when I will be receiving this? Thank you!
Hi. I ordered the poster as an add-on and the charge cleared my Amex but have not recieved yet. I'm in Canada, should it have arrived by now? Really looking forward to it. It's David Arbuthnot.
As many in there recent comments I have also yet to receive my book. This is my 3rd try in getting a response. Let’s hope this gets through to someone who will read and action this...waiting so long is bad....
Hello, I hope this project is still taken care of. My Backer No. is 1.189. My status says I should have gotten a copy of the book - I didn't. This is my second posting on the board (plus 2 messages I already sent). Contact would be highly appreciated - I'm sure there aren't many with my name on your list
I´ve still note received my pledge. I'm the backer 1,301, my name is Jiri Trnka and may mail is firstname.lastname@example.org. Regards.
Sure my name is tommy ross and my email address is email@example.com. Thanks!
your name and email address would help. There were a few Toms on our list.
Hi I have not received my copy of the book. Able to advise? I am from Singapore
you never filled out your mailing information for Backerkit. I'll send you the screenshot to your email address.
We weren't going to ship a book to David, United States of America.
Please supply a proper address and Louis will send you a book from Berkeley.
Good morning. I have not received my copy as yet. Would it be possible to track? Thank you.
I ordered a poster and a second book as an add-on. I received the first book and the poster but not the continuation series. Can someone please verify if it was sent?
I have sent a couple of emails about the damage from shipping with my book but never got a reply.
I haven't received the book yet in Hong Kong—would it be possible to track its status?
do send a picture, but take it up with the delivery service. We’ve shipped more than 1500 books and only 2 have arrived damaged.
Hello Guys, I finally received my copy of the book, which made very happy, however I came with a dent on it. Is there a way we can do anything about it? it is such a beautiful book that just pains me to have it that way. I can send pictures of it if necessary.
Best regards and congratulations on great job.
I ordered a second book as an add-on. I got my first book but not the add-on. Can someone verify if it was sent?
It’s been a month since my last comment about poster’s shipping date. I would like to know when I can receive it. Other than that, the book is fantastic! Thank you!
here’s the tracking code:
The book should be with any day now
Louis Rossetto & Erik Spiekermann Hi,
I still didn't receive the book :(
Im starting to worry as its been quite some time now...
Can you please check its status or maybe share the tracking number?
Hi Erik. I pledged for a “first 100”, the badges and a continuation edition. The first two have arrived but no sign of the continuation edition thus far. I have also tried to message several times about damage to the slipcase of the first book, going back to the day it was delivered but I never seem to get any response. I tried through backerkit and email (and possibly via KS too, though I’d have to check).
Should the continuation book be here by now? Thanks, Paul.
your book arrived Feb 20 but was refused:
It came back to us today. Please find out what happened and let us know how you want to proceed.
Did all books already ship? In case they did - I'm one of the backers who didn't receive anything yet. Just wanted to give you a heads up and hope I'll get mine soon.
Cheers and thanks for your kind helpl!
Glad you got your buttons. We're sorry for the delay with your book. I used to tell staff on deadline at Wired that media was software that shipped on time. So we're maybe as frustrated as you are with the random database and shipping glitches, and we've been extinguishing them as quickly as they can.
Apparently, something caused your book to be labelled "locked down" in the original BackerKit export of Dec. 06, when our original shipment of books went out. That caused your shipment to be put on hold. We never saw this among the 1400+ books that went out. After your first query, we checked and discovered what had happened.
As of 23 February, your book as been dispatched. You should receive it soon.
Happy reading. And don't forget to listen to the soundtrack: http://spoti.fi/2DRltnW
I still didn't receive the book (Even though the Pin's already arrived).
I see its marked as shipped but without any information or tracking number.
Can you please contact me with with the relevant info?
We’ve had a few issues with books returned because of people not being at home, incorrect addresses, etc. It can be a hassle having to re-ship a book across the world - shipping cost around $45 each time. But most of the queries seem to be dealt with.
Poster will ship next week from Europe, perhaps a little later from the US. I printed them in Berlin but shipping a poster to the US from here is ridiculously expensive with tracking. And if it hadn’t been for tracking, quite a few books would have been lost forever.
Original book not received (fault of postal company) but continuation copy now received in compensation which was very kind of Erik. Printing quality of book is excellent, hopefully there will be will other publishers adopting this technology in the future.
I would like you know when we can receive our poster. Thank you!
UPDATE - I received a follow up response directly.
I sent several direct messages regarding my incomplete order. I'd like to learn the details and recommended steps regarding partial delivery and my pledge.
Still have had no feedback on my order? Can you let me know the status please? Tried to contact you by message
Still have had no feedback on my order? Can you let me know the status please?
the tracker shows that your book was received on Dec 22. We have a few books left from the series with the red cover and we'll send you one. But do follow up with DHL and your neighbours. This is theft, nothing else.
your order was somehow not included in the Kickstarter data base, but we just discovered it in another list. We'll ship you a book from Berlin today and you'll get a tracking number
Erik thank you for the response. The book was not delivered to me and I see that the carrier has a policy of delivering it elsewhere if I am not in. Someone else will have kept this book. This was my first Kickstarter project. I can see that it wasn’t your fault, if you can complain to the carrier at your end that would help but I suspect that there is not much that I can do about it.
I'm backer number 1,076 and I'm from Italy.
Can you please clarify the status of my order?
delivery of your book after change of address on Feb 12:
Paul, according to our records, the book was delivered on Dec 22:
Perhaps you should check with your neighbours.
Do you have some (good) news about the delivery in belgium... when I can expect the book?
we’ll check the data again tomorrow. All books inside the EU (yes, still the UK!) have been shipped but we’ve had a lot of them not delivered because people haven't been at home. The postal services don't seem to be very careful when it comes to checking whether people are in or not. Sometimes they don't even ring bells. We’ve had to ship books twice because they came back to Germany, sometimes all the way from Brazil or Saudi Arabia
according to our data, your book has been delivered.
I’m in the uk and backed the Signed first edition but no sign of the book yet. No response yet from Louis and Erik but I will post again if they respond.
Hi, I had made a pledge at the beginning of the project. But I have moved my office my office before the project shipped. I had made a change of address with Canada Post but I have never received anything. I can't seem to see where I could I have made a change of address. Is there any way to see if it was shipped/returned or wathever? Thanks.
Hello. I asked this yesterday already, but it seems to have disappeared. (?!)
I backed this project on 15 September 2017, my delivery address is in Germany, and I have still yet to receive the book. As it is nice to see that the project was a roaring success, and the second round of deliveries are already being made in the USA, it is also quite frustrating for those of us who are being left behind on the initial issue. Can somebody please get in touch in order to solve this issue? Many thanks in advance.
I ordered one book initially and up'd my pleaded for a second. Received the first one signed (thank-you) but not the second...
Is there any ETA on this?
Hi any updates on when the poster is shipping - thanks
They have responded and the problem is being taken care of- great response!