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A story of the Heroic Era of the Internet. A revolution in book printing.
A story of the Heroic Era of the Internet. A revolution in book printing.
A story of the Heroic Era of the Internet. A revolution in book printing.
1,348 backers pledged $182,021 to help bring this project to life.

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    1. Missing avatar

      Martin Olivier on June 2

      Erik, thanks for the quick response. The book has, unfortunately not (yet) arrived. I tried the tracking number on the various DHL sites without success. The 12-digit number suggests that it was sent from Germany, correct? (nolp.dhl.de seems to be the authoritative tracking site in this case.) I'll contact DHL in Germany, but most DHL sites seem to prefer that the sender contact them. Will you please (a) just quickly check the number you provided and/or suggest a better tracking site, and (b) if we cannot track the parcel please contact DHL about its whereabouts? Mit herzliche Grüße, Martin

    2. Missing avatar

      Erik Spiekermann Collaborator on June 2

      MArtin,

      your book went out by DHL on 21.12 2017 (!). Tracking number 438500302397.
      What else are you looking for?

    3. Missing avatar

      Martin Olivier on June 1

      Erik/Louis, hopefully me reward is still on its way, but the lack of responses (to my personal message in April and to the queries in this section) is disconcerting. Is it possible to provide me with more information about my shipment? My backer number is 268.

    4. Chanthani Satjatham on April 29

      Hi Erik, I am Chanthani Satjatham, backer 453 from Singapore, and answered your survey a while back. Address and all details have been verified. May I have a sense of time regarding when I will be receiving this? Thank you!

    5. Missing avatar

      David Arbuthnot on April 24

      Hi. I ordered the poster as an add-on and the charge cleared my Amex but have not recieved yet. I'm in Canada, should it have arrived by now? Really looking forward to it. It's David Arbuthnot.

    6. Peter Makwana on April 11

      Hi
      As many in there recent comments I have also yet to receive my book. This is my 3rd try in getting a response. Let’s hope this gets through to someone who will read and action this...waiting so long is bad....

    7. Karl Badde on April 2

      Hello, I hope this project is still taken care of. My Backer No. is 1.189. My status says I should have gotten a copy of the book - I didn't. This is my second posting on the board (plus 2 messages I already sent). Contact would be highly appreciated - I'm sure there aren't many with my name on your list

    8. Jiri Trnka on April 2

      I´ve still note received my pledge. I'm the backer 1,301, my name is Jiri Trnka and may mail is jiri.trnka@gmail.com. Regards.

    9. Missing avatar

      tom on March 31

      Sure my name is tommy ross and my email address is koh_zhiwei@hotmail.com. Thanks!

    10. Missing avatar

      Erik Spiekermann Collaborator on March 29

      Tom,

      your name and email address would help. There were a few Toms on our list.

    11. Missing avatar

      tom on March 29

      Hi I have not received my copy of the book. Able to advise? I am from Singapore

    12. Missing avatar

      Erik Spiekermann Collaborator on March 27

      David,
      you never filled out your mailing information for Backerkit. I'll send you the screenshot to your email address.
      We weren't going to ship a book to David, United States of America.
      Please supply a proper address and Louis will send you a book from Berkeley.

    13. Missing avatar

      David DeStefano on March 27

      Good morning. I have not received my copy as yet. Would it be possible to track? Thank you.

    14. Missing avatar

      Steven Pulcinella on March 26

      I ordered a poster and a second book as an add-on. I received the first book and the poster but not the continuation series. Can someone please verify if it was sent?

    15. Scott Devaney on March 22

      Hello,

      I have sent a couple of emails about the damage from shipping with my book but never got a reply.

      Thanks,
      Scott

    16. Sabrina Li on March 21

      Hello,

      I haven't received the book yet in Hong Kong—would it be possible to track its status?

      Thanks!

    17. Missing avatar

      Erik Spiekermann Collaborator on March 21

      Gustavo,

      do send a picture, but take it up with the delivery service. We’ve shipped more than 1500 books and only 2 have arrived damaged.

    18. Missing avatar

      Gustavo Ferreyro on March 20

      Hello Guys, I finally received my copy of the book, which made very happy, however I came with a dent on it. Is there a way we can do anything about it? it is such a beautiful book that just pains me to have it that way. I can send pictures of it if necessary.

      Best regards and congratulations on great job.

      Gustavo

    19. Missing avatar

      Drew & Melanie on March 20

      I ordered a second book as an add-on. I got my first book but not the add-on. Can someone verify if it was sent?

    20. Missing avatar

      Robin on March 20

      Erik,
      It’s been a month since my last comment about poster’s shipping date. I would like to know when I can receive it. Other than that, the book is fantastic! Thank you!

    21. Missing avatar

      Erik Spiekermann Collaborator on March 20

      Hi Alex,

      here’s the tracking code:
      https://nolp.dhl.de/nextt-online-public/search…
      The book should be with any day now

    22. Missing avatar

      Alex Burle on March 20

      Louis Rossetto & Erik Spiekermann Hi,

      I still didn't receive the book :(

      Im starting to worry as its been quite some time now...

      Can you please check its status or maybe share the tracking number?

      Alex

    23. Missing avatar

      Paul Harris on March 6

      Hi Erik. I pledged for a “first 100”, the badges and a continuation edition. The first two have arrived but no sign of the continuation edition thus far. I have also tried to message several times about damage to the slipcase of the first book, going back to the day it was delivered but I never seem to get any response. I tried through backerkit and email (and possibly via KS too, though I’d have to check).

      Should the continuation book be here by now? Thanks, Paul.

    24. Missing avatar

      Erik Spiekermann Collaborator on March 6

      Karl,
      your book arrived Feb 20 but was refused:
      https://nolp.dhl.de/nextt-online-public/set_identcodes.do…
      It came back to us today. Please find out what happened and let us know how you want to proceed.

    25. Karl Badde on March 6

      Hey Guys,

      Did all books already ship? In case they did - I'm one of the backers who didn't receive anything yet. Just wanted to give you a heads up and hope I'll get mine soon.

      Cheers and thanks for your kind helpl!
      Karl

    26. Louis Rossetto & Erik Spiekermann Creator on February 27

      Alex,

      Glad you got your buttons. We're sorry for the delay with your book. I used to tell staff on deadline at Wired that media was software that shipped on time. So we're maybe as frustrated as you are with the random database and shipping glitches, and we've been extinguishing them as quickly as they can.

      Apparently, something caused your book to be labelled "locked down" in the original BackerKit export of Dec. 06, when our original shipment of books went out. That caused your shipment to be put on hold. We never saw this among the 1400+ books that went out. After your first query, we checked and discovered what had happened.

      As of 23 February, your book as been dispatched. You should receive it soon.

      Happy reading. And don't forget to listen to the soundtrack: http://spoti.fi/2DRltnW

      L

    27. Missing avatar

      Alex Burle on February 27

      Hi Guys,

      I still didn't receive the book (Even though the Pin's already arrived).

      I see its marked as shipped but without any information or tracking number.

      Can you please contact me with with the relevant info?

      Alex

    28. Missing avatar

      Erik Spiekermann Collaborator on February 25

      Thanks, Paul.
      We’ve had a few issues with books returned because of people not being at home, incorrect addresses, etc. It can be a hassle having to re-ship a book across the world - shipping cost around $45 each time. But most of the queries seem to be dealt with.
      Poster will ship next week from Europe, perhaps a little later from the US. I printed them in Berlin but shipping a poster to the US from here is ridiculously expensive with tracking. And if it hadn’t been for tracking, quite a few books would have been lost forever.

    29. Missing avatar

      Paul moran on February 25

      Original book not received (fault of postal company) but continuation copy now received in compensation which was very kind of Erik. Printing quality of book is excellent, hopefully there will be will other publishers adopting this technology in the future.

    30. Missing avatar

      Robin on February 25

      Erik,
      I would like you know when we can receive our poster. Thank you!

    31. Missing avatar

      Nicholas Scrogham on February 22

      UPDATE - I received a follow up response directly.

    32. Missing avatar

      Nicholas Scrogham on February 21

      Hello,
      I sent several direct messages regarding my incomplete order. I'd like to learn the details and recommended steps regarding partial delivery and my pledge.
      Thank You.

    33. korn on February 18

      Hi
      Still have had no feedback on my order? Can you let me know the status please? Tried to contact you by message
      Thanks

    34. Peter Makwana on February 16

      Hi
      Still have had no feedback on my order? Can you let me know the status please?
      Thanks

    35. Missing avatar

      Erik Spiekermann Collaborator on February 16

      Paul,

      the tracker shows that your book was received on Dec 22. We have a few books left from the series with the red cover and we'll send you one. But do follow up with DHL and your neighbours. This is theft, nothing else.

    36. Missing avatar

      Erik Spiekermann Collaborator on February 16

      Enrico,
      your order was somehow not included in the Kickstarter data base, but we just discovered it in another list. We'll ship you a book from Berlin today and you'll get a tracking number

    37. Missing avatar

      Paul moran on February 15

      Erik thank you for the response. The book was not delivered to me and I see that the carrier has a policy of delivering it elsewhere if I am not in. Someone else will have kept this book. This was my first Kickstarter project. I can see that it wasn’t your fault, if you can complain to the carrier at your end that would help but I suspect that there is not much that I can do about it.

    38. Enrico Zampieri on February 15

      Hi Erik,
      I'm backer number 1,076 and I'm from Italy.
      Can you please clarify the status of my order?
      Thank you

      Best Regards
      Enrico

    39. Missing avatar

      Erik Spiekermann Collaborator on February 14

      Silvaine,
      delivery of your book after change of address on Feb 12:

      https://nolp.dhl.de/nextt-online-public/set_identcodes.do…

    40. Missing avatar

      Erik Spiekermann Collaborator on February 14

      Paul, according to our records, the book was delivered on Dec 22:

      https://nolp.dhl.de/nextt-online-public/set_identcodes.do…

      Perhaps you should check with your neighbours.

    41. Marc Dausimont on February 14

      Do you have some (good) news about the delivery in belgium... when I can expect the book?

    42. Missing avatar

      Erik Spiekermann Collaborator on February 13

      Paul,
      we’ll check the data again tomorrow. All books inside the EU (yes, still the UK!) have been shipped but we’ve had a lot of them not delivered because people haven't been at home. The postal services don't seem to be very careful when it comes to checking whether people are in or not. Sometimes they don't even ring bells. We’ve had to ship books twice because they came back to Germany, sometimes all the way from Brazil or Saudi Arabia

    43. Missing avatar

      Erik Spiekermann Collaborator on February 13

      Bojan,

      according to our data, your book has been delivered.

    44. Missing avatar

      Paul moran on February 13

      I’m in the uk and backed the Signed first edition but no sign of the book yet. No response yet from Louis and Erik but I will post again if they respond.

    45. Missing avatar

      Sylvain Lemire on February 11

      Hi, I had made a pledge at the beginning of the project. But I have moved my office my office before the project shipped. I had made a change of address with Canada Post but I have never received anything. I can't seem to see where I could I have made a change of address. Is there any way to see if it was shipped/returned or wathever? Thanks.

    46. Missing avatar

      Bojan Zmahar on February 10

      Hello. I asked this yesterday already, but it seems to have disappeared. (?!)
      I backed this project on 15 September 2017, my delivery address is in Germany, and I have still yet to receive the book. As it is nice to see that the project was a roaring success, and the second round of deliveries are already being made in the USA, it is also quite frustrating for those of us who are being left behind on the initial issue. Can somebody please get in touch in order to solve this issue? Many thanks in advance.

    47. Nick Langford on February 9

      Hi,
      I ordered one book initially and up'd my pleaded for a second. Received the first one signed (thank-you) but not the second...
      Is there any ETA on this?
      Regards,
      Nick.

    48. Missing avatar

      Jonathan Sagar on February 7

      Hi any updates on when the poster is shipping - thanks

    49. Marc Dausimont on February 7

      Do you have some (good) news about the delivery in belgium... when I can expect the book?

    50. Martha Champion on February 6

      They have responded and the problem is being taken care of- great response!

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