See.Sense ACE : Brighter Rides
What a week! It's been amazing to see so many of you posting photos and videos unpacking your brand new ACE’s! Please keep them coming, especially if you’ll be out riding over the weekend. Thank you so much for your comments and messages about ACE this week. Being recognised for our products is a testimony to the passion for cycling we put into our work.
If you are one of the backers who is still waiting on that all important Amazon dispatch email (and the postman arriving at your door!), we really appreciate your continued patience. We understand your frustration when you see other backers who’ve already got their lights. We're frustrated too.
We've been caught out due to sending large amounts of stock to Amazon - this is more likely to trigger customs checks (when going internationally) and internal redistribution (to put stock closer to delivery end points based on previous orders). Unfortunately we have very little influence, so just have to wait for Amazon to work through checking in the stock and processing the dispatch to you. These Amazon processes also mean that our order sequence went out the window. Amazon simply dispatch as soon as stock be comes available at a centre near you. Thanks for your kind understanding.
If you pledged for a new See.Sense T-shirt - these will be shipped separately next week - again we’d love to hear what you think of them and see some of your photos on social media.
iOS App Live
Thanks to our in-house iOS developer Valerio (who has worked round the clock again this week), our App is now live on the App Store! One thing you’ll need to do is update the firmware on your ACE’s. Do also make sure you are running the latest version of the app as there was an early update yesterday which made some important improvements. Android development continues and we remain on track for a launch in around three weeks time. If you are an Android user and want to update the firmware on your lights, you could do this using a friend or colleagues iPhone. While we appreciate this might not be ideal for you all we thank you for being so patient.
As always, thank you for supporting ACE and for being on this journey with us! We hope you’ll love using ACE as much as we have loved building it.