See.Sense ACE : Lights are shipping!
It’s been another busy week for our team, but it’s also been one of the most exciting weeks so far! We’ve sent thousands more lights over to Amazon fulfilment centres..., we’ve been uploading your delivery details by the hundred…, and today we were delighted to see on our screens that a number of packages are now out for delivery. Which means ACE lights will be making their way to your doorsteps very soon!
The burning question you will have is - is when will my lights arrive? You’ll receive a shipping confirmation email from Amazon as soon as they dispatch it. This means you should receive your new ACE lights within the next couple of weeks or sooner (depending on where you are based - further from the UK means longer to get to you).
If you haven’t received a confirmation email from Amazon just yet - don’t worry. Some stock is still on its way to the distribution centres and it can take a few days to process. When you do receive your lights, we would love to hear and see your first reactions to it. Whether that’s via an email or on social media using #MakingCyclingBetter.
We had really hoped the new See.Sense app would be launched alongside the delivery of ACE lights. Sadly a number of delays, while we got it right, has meant this isn't possible and for that we apologise. For the App timings - our iOS app is currently under review with Apple. This is out of our control, but we expect that it should be approved in the next 5-7 days. Our Android development is progressing well since the last update and we expect to launch it in around 4 weeks time.
Please note the the current app you may have downloaded or found on the Play Store is not designed to work with ACE. So it doesn't recognise ACE as a See.Sense product. The new app will replace this, offering a significantly improved user experience. It will work with both ACE and ICON lights.
Our developers are working hard to finalise the app and make sure it gives you the best cycling experience possible. It will allow you to unlock some of ACE’s extra features such as theft and crash alerts as well as a new optional brake light, while also helping make cycling better.
We’d like to thank you all for being so patient with ACE and let you know how much we really do value your support. We are just as excited as you are to be sending out your ACE lights. Lots of you have been with us on our journey from the very start when our first product back in 2013. Some have joined more recently and we're grateful for all of your support!
We can’t wait to see your photos of ACE on your bikes and we hope you have a great weekend.