See.Sense ACE : Fulfilment Update 2
We've experienced a few days delay on getting the lights into the distribution centres. As they contain lithium based batteries we were selected for a Hazmat review. This is complete for sets (with rears imminent) and we're now able to ship to the centres and on to you.
Many thanks for filling in the survey and for your continued patience. Most have now filled in the survey and we will take a final cut of the data tomorrow (Friday). If you have yet to fill in the survey, please do so as soon as possible. If you can't find the email link, please send us a direct message via Kickstarter. (Please don't post in comments as we can't post your unique survey there for obvious reasons!)
This is Luke. He looks after customer service and fulfilment. He's delighted that today the first 1,352 lights have passed inspection and have left on the start of their journey to the fulfilment centre and on to you.
Once Amazon FBA dispatches the lights to you, they will send you a tracking email. This contains more information than we are able to see from our dashboard. If you do have any queries about the tracking, Amazon have more information and will be able to help. While Luke would love to help, he'd really only be a middle man.
The iOS application is coming along well and has already been undergoing extensive testing with ICON users. We will submit the release version to Apple in the next few days.
With Android, we've resumed development, but are a little way behind iOS. We will provide further updates once a release date comes into clearer focus. We'll do all we can to make sure you don't have to wait too long!
Please note that the existing App for Android and iOS does not support ACE and will be retired once the new app is released. The new app we are releasing supports both ICON and ACE.
We can't wait for you to receive your ACE lights and to see you on the road with them soon.