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See Sense ACE combines the latest in AI technology with elegant cyclist-led design to make your ride safer and your city smarter.
See Sense ACE combines the latest in AI technology with elegant cyclist-led design to make your ride safer and your city smarter.
3,938 backers pledged £183,291 to help bring this project to life.

See.Sense ACE : Fulfilment Update

Posted by See.Sense (Creator)
105 likes

Dear Backers, 

Thank you to each of the 3081 of you who have already completed the survey. If you haven't yet completed the survey, please do so as soon as possible so we can ship your lights.

If you didn't receive the email with the survey link, please send us a message via the Kickstarter platform and we'll send you a direct link. (Please don't post in comments as we can't post your unique survey there for obvious reasons!)

As we have almost 4000 backers with unique packages to fulfil via tracked delivery, we're using fulfilment partners in the UK, USA and Australia. We've received the first shipments from the factory and are in the process of sending these on to our fulfilment partners. Once they arrive there, we'll instruct them to send onwards to you. Please note that, as mentioned in our campaign, if you are outside the EU, USA or Australia, you are responsible for any import duties / charges imposed at the border to your country.

Distribution Centres
Distribution Centres

We will ship by backer number, but it's possible that they may not arrive in that order - for example an early backer number in the USA may receive lights later than an later backer in the UK.

We know it must feel like a long wait. Thanks for your patience and we look forward to getting ACE into your hands and onto your bikes!

Best wishes,

Team See.Sense

Tim Reiter, Christian Jessen, and 103 more people like this update.

Comments

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    1. See.Sense 4-time creator on

      Please send us a direct message via Kickstarter. We can't post your personalised link here as anyone could fill it in!

    2. Briana Neidt on

      Can you send me the survey too?

    3. Missing avatar

      Graeme Monteith on

      Can you please send me a link to the survey? Thanks

    4. Missing avatar

      Brendan Mack on

      This whole affair seems to be dragging on, lights promised for June, now September and still no lights. Stop the Bullshite rubbish, surveys etc and fulfil your part of the bargain and get the lights to us, the people who backed you. It really has been an ordeal. When will I have my lights, nights are getting darker

    5. Missing avatar

      Brendan Mack on

      This whole affair seems to be dragging on, lights promised for June, now September and still no lights. Stop the Bullshite rubbish, surveys etc and fulfil your part of the bargain and get the lights to us, the people who backed you. It really has been an ordeal. When will I have my lights, nights are getting darker

    6. See.Sense 4-time creator on

      Hi All, please do see our latest update on fulfilment.

      @Eric - please send us a direct message via Kickstarter and we'll send you the personalised link.

    7. Tobias Lang on

      still no lights.... we taked about june one a time. Whats up with the shipment.

      Pls provide more information

    8. Christian Fredrickson on

      More updates on the timeline please.

    9. Missing avatar

      Adam French on

      Excited about the light coming soon - so wondering when the expected date is that the lights get to the US fulfillment center....Thanks for the hard work.

    10. See.Sense 4-time creator on

      @R.Hassen - please send us a message via Kickstarter and we'll have a look for you.
      @Eric - ditto - please send us a message via Kickstarter and we'll send your unique link. We can't post publicly (in comments) for obvious reasons.
      @Tommi - it's continuous production =)
      @Greg - sorry to hear about the problem with your ICON - do drop us a support ticket via https://seesense.freshdesk.com/support/tickets/new and we'd be happy to help.

    11. Missing avatar

      gregg wright on

      Hi, I was an ultimate See.Sense bundle backer. Unfortunately my front icon+ light is not working now. I think some water has got inside following the heavy rain in northern Ireland last week. I store my bike in a garage so the only time it's exposed to liquid is when I'm riding. How can I go about seeking a replacement light?

    12. Tommi Lätti on

      Can you share what's the size of the first batch(es)? Since I'm backer 3k+, maybe there will be several batches before my number comes up?

    13. Missing avatar

      Eric Whitehurst on

      Hi, can you check it I've completed the survey.
      Thanks,
      Eric Whitehurst

    14. Missing avatar

      R.Hassen on

      I’ll be honest, I can’t remember if I answered a survey. I seem to remember entering my shipping info so I’m assuming I did. Sorry.

    15. Missing avatar

      Alan Richardson on

      Sorry, just found the survey link in junkmail

    16. Missing avatar

      Alan Richardson on

      Hi, sorry but don't think i got the link. Could you please send to alsinindia@hotmail.com thanks

    17. Daniel Perucchi
      Superbacker
      on

      For once I'm backer no. 1, so I'm happy you send according to this ;)

    18. See.Sense 4-time creator on

      Hi all, we can't post the survey links here as they are individual. There is little point in us emailing you as we're already tried that a number of times.
      .
      To receive your personal link to the survey, please message us via Kickstarter (not in comments).
      .
      Many thanks.

    19. Missing avatar

      Stephen Hawe on

      Can you resend me the link with the survey, please. Haven't received it just yet.

    20. Missing avatar

      Tim Holden on

      Been a long time in the making but all good things come to those who wait and into the home straight not long to go before these are in my bike

    21. Philip Reece on

      Hi There, Just sent you a message as I did not receive the survey. I have just bought another bike just Today, is it possible via the survey to get an additional full set for this bike as well.
      Regards

    22. Missing avatar

      Ken Batty on

      hopefully not to much longer now and these lights will be on my Brand New Bike. Only approx 25% ish to be shipped before mine are shipped. Happy Days !!!!

    23. Christopher Gribble on

      I did not receive an email for the survey.

    24. Missing avatar

      Mr m j Pleasance on

      Hi can you check to see if I have filled in the survey m.pleasance Oscar.pleasance@hotmail.co.uk thanks

    25. Serg on

      Hooray! Quick question - I've completed the survey but I don't recall seeing any kind of email confirmation, is that normal? Thank you!

    26. Missing avatar

      Drew Wiggett on

      Can you send me a link to the survey.

      Thanks

    27. Missing avatar

      Chris Wood on

      Please can you check if I have completed the survey. Thank you

    28. See.Sense 4-time creator on

      Hi Sam, please send us a message via Kickstarter and we'll check that for you. Thanks.

    29. Sam Cansund on

      Hi Philip can you check if I have completed the survey.
      Best regards Sam Cansund

    30. See.Sense 4-time creator on

      Just to add - you will receive tracking information from the fulfilment centre as soon as they dispatch your ACE lights. =)

    31. Missing avatar

      Les Kennedy on

      Ah man. Now I know it's almost here I can't wait ! I foresee a good few night rides once they have arrived to play with my new toys.

      Cheers !

    32. Missing avatar

      Darren Winfield on

      does that mean us in the UK are getting them soon!?

    33. Steve Osborne on

      Will tracking information be provided when product is shipped? Looking forward to receiving these lights!!

    34. Tim Reiter on

      WOOO - I cant wait !!