We are really far behind on trouble tickets trying to keep up with shipping printers. We have received the trouble tickets but, expect, that it will be an additional two weeks before we will be able to respond or resolve the issue. There is not enough time in the day to get everything done, so our first priority is getting machines shipped and fulfilling kickstarter rewards. We have brought on 4 temporary workers this week to help with shipping.
To speed up the process, if you have a DOA (Dead on arrival) part, please send us the bad part with the trouble ticket number on the front of the box. See below
C/O Devin - #(your ticket number)
1278 N 750 W #300
Springville, UT 84663
We would love to setup our online store, and absolutely will in the future, but we have to keep a close watch on part supplies.
Machines go out our doors everyday, and we keep moving forward.
International Shipping - We are still fighting with China post. I have demanded the additional tracking numbers and they agreed to send me the report of each shipment in excel format. I received the reports and they don't have tracking numbers. It may soon come to me flying back out to China to resolve the issue. It is a huge priority to us and obviously we want to get you your machines. I spent 2 1/2 long weeks in China making sure the kits were ready to go and now we have a delay from China Post. It is extremely frustrating! We won't stop until it is done.
Thank you for your support.
Michael and Team