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A sturdy, customizable 3D printer that is easy to use and affordable for all. 3D print almost any object. There are no limits!
A sturdy, customizable 3D printer that is easy to use and affordable for all. 3D print almost any object. There are no limits!
1,952 backers pledged $1,092,098 to help bring this project to life.

Shipping Options

4 likes

International Shipments 

 We have had a lot of positive response to the FedEx upgrade option and are moving machines out the door. Tracking numbers have been provided and we will continue to have that option available. 

 There have been a few people that have provided us a USA address to ship their reward. If you have a USA address to ship your reward we can also ship that reward in 1-2 business days. Obviously there is no additional fee to do this, however we will not refund any shipping cost.  If you do have a USA address and would like us to ship to that please email ks_support@inventapart.com with the subject - Ship to USA.  Please of course include the USA address you would like it shipped to.

Refunds 

 Kae has received some request for people who would like a refund of their kickstarter pledge. At this time we do not have any cash to refund the pledge amount, if we did we would have shipped your reward. However we would like to put together a plan for you to get a refund if that is your only solution. If you would like a refund you can authorize us to sell your reward. When your machine is sold we will refund your full pledge amount via paypal only and will process refunds in the order of request.  If you would like to receive a refund and no longer want your RigidBot reward - click the link below to initiate this process. If we have already shipped your reward, there is no refund available. If you have received a partial shipment, we will only refund the amount that has not shipped.

https://www.inventapart.com/rigidbot_int_refund.php

Thank you!

Stöt, Ira, and 2 more people like this update.

Comments

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    1. Tom Keating on

      It arrived! Wohoooo!

    2. Tom Keating on

      Just got confirmation of shipment!

    3. Tom Keating on

      Email support@rigidbot.com I did and they said they are shipping my printer tomorrow!

    4. amigacooke on

      Seven months since my request for a refund and still no payment.

    5. Missing avatar

      Shlomo Haddad on

      It is disappointing to wait for a paid and promised item for more than a year after shipping was promised.
      I posted long ago that I am not willing to pay extra for FedEx service and waiting with patience for more than year to get the pledge.
      Either make immediate shipping or full refund.

    6. Yakov Khovalkin on

      Today is a 1st of July and i still didn't receive the refund. I paid more then 2 years ago. Here is my plege: http://i60.tinypic.com/2mpybzd.jpg Hope, I will recieve the refund in nearest future. Thank you.

    7. amigacooke on

      Two and a half months and the printer has not been sold as I have nor received a refund. I guess it was naive of me to expect the money this soon even if 'my' printer has been sold. The best I can hope for is a surprise sometime in the future when the money is payed into my paypal account :-(

    8. Tom Keating on

      Can someone help me with how I can get the Printer shipped, is there a FedEx link I need?

    9. Tom Snäll
      Superbacker
      on

      Ok, was looking at "My order" and did not see anything.
      It's now paid, so I hope I will receive something... :)

    10. Missing avatar

      Kay Egloff on

      @ Tom Snäll: You'll see it when you log in to your Invent-A-Part account and than (afair) Track RigidBot. Anywhere on these pages you'll find the number. It's a four digit number.

    11. Luis Miguel Cuéllar Káram on

      I have problems with fedex because you did not send a letter of "no military use" and they sent him to "abandonment" and I can not get it out. fix that problem. please

    12. Tom Snäll
      Superbacker
      on

      If I was to pay FedEx, the page asked for an Order number. Where can I see my Order number?

    13. James Walker on

      Has there been any news on whether UK VAT is included and if so if it is included in the new shipping rate?

    14. Tom Keating on

      So, how can I get my printer shipped to Ireland?

    15. amigacooke on

      Thank you for the refund option, of which I have taken advantage.

    16. Missing avatar

      Jean Roustan on

      Hello,

      Please answer my emails regarding order #5828.
      When it will be READY to shipped, I will pay the shipment.
      Please confirm.

      Best,
      Jean

    17. Louis Simms on

      Do you have to pay import tax in the uk?

    18. Missing avatar

      Kirill Atroshkin on

      @Алексей, если есть возможность, отпишитесь пожалуйста вконтакте или на weirdmodels@gmail.com, что за ситуация была с FedEx'ом http://vk.com/club85443966

    19. Missing avatar

      Alexey Kuch on

      What situation with Russian backers?
      You backed 2 printers.
      One order is whipped via FedEx and stuck on FedEx because exceed mass ana volume limits.
      Second order you ship on the mistake address(AND MISTAKE COUNTRY!) you send it in Malta(Birkirkara) instead Russia?
      You shipped it but i didn't receive any printer! I want refund. Because it's your fail, not my. What you will to do?

    20. Chris TiMaG #14 L
      Superbacker
      on

      I'm going to wait for mine.

    21. Luis Miguel Cuéllar Káram on

      Mexico does not appear in the list