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A sturdy, customizable 3D printer that is easy to use and affordable for all. 3D print almost any object. There are no limits! Read more

Springville, UT Hardware
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$1,092,098
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Funded!

This project was successfully funded on May 10, 2013.

A sturdy, customizable 3D printer that is easy to use and affordable for all. 3D print almost any object. There are no limits!

Springville, UT Hardware
Share this project

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Shipping Options

3 likes

International Shipments 

 We have had a lot of positive response to the FedEx upgrade option and are moving machines out the door. Tracking numbers have been provided and we will continue to have that option available. 

 There have been a few people that have provided us a USA address to ship their reward. If you have a USA address to ship your reward we can also ship that reward in 1-2 business days. Obviously there is no additional fee to do this, however we will not refund any shipping cost.  If you do have a USA address and would like us to ship to that please email ks_support@inventapart.com with the subject - Ship to USA.  Please of course include the USA address you would like it shipped to.

Refunds 

 Kae has received some request for people who would like a refund of their kickstarter pledge. At this time we do not have any cash to refund the pledge amount, if we did we would have shipped your reward. However we would like to put together a plan for you to get a refund if that is your only solution. If you would like a refund you can authorize us to sell your reward. When your machine is sold we will refund your full pledge amount via paypal only and will process refunds in the order of request.  If you would like to receive a refund and no longer want your RigidBot reward - click the link below to initiate this process. If we have already shipped your reward, there is no refund available. If you have received a partial shipment, we will only refund the amount that has not shipped.

https://www.inventapart.com/rigidbot_int_refund.php

Thank you!

Shipping Update + New Baby!

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Backers, 

International Shipments 

 The option to use FedEx shipping is now available. The rates are calculated from the USA to your country. We will ship your printer in 1-2 business days once payment has been confirmed. Your pledge reward has already been fulfilled and just needs to be shipped. All we are asking is for you to pay actual shipping cost of your printer. 

 A PayPal payment form with rates for each country is here: http://www.inventapart.com/rigidbot_int_payment.php 

 The chart shows our discounted FedEx shipping rate and the total amount remaining after the $90 credit already paid. 

 The remaining machines will be shipped out as funds are available. They will be shipped by pledge level (September delivers first, etc). The time to ship will depend on how many machines need to be shipped and our available cash each week. 

 International Filament 

 If you have not received your filament yet and you are from Canada we ask that you pay shipping cost which is $39 USD. Filament is in stock and ready to ship. You can pay via the link http://www.inventapart.com/rigidbot_int_payment.php. Specify in the notes section that this is for material.

New Baby!

I am a proud new father! Eve was born the beginning of January at 6lbs 7oz. Baby and my wife are doing well.

 

Monday Update

20 likes

Hello Backers,

We continue to work very hard to finish shipping out the last of the International RigidBot rewards. As many of you know we have been trying to ship from China directly to the international locations. Due to complications of coordination with China Post / FedEx and cash flow it has been very difficult getting machines out. So we have decided to ship all of the international machines back to the USA via container. The container left China December 2nd and arrived in Long Beach on the 18th of December. (Container Number AKLU6001245) It has now arrived in Salt Lake City as of Dec 29th and I am waiting for the trucking company to deliver to us in Springville.

Once the machines arrive to our facility in Springville we will handle them mach easier without the communication and coordination problems we were having in China. Your RigidBot is already boxed with your name on it, ready to ship. You can have your RigidBot shipped to you by doing the FedEx upgrade. Shipments will be processed within 1-2 business days.

We will provide the necessary information once we receive the container from Salt Lake City.

Here is a little information of where we are at with Kickstarter and post kickstarter fulfillment.

Kickstarter:

  • 86% shipped - 2134 boxes have been shipped out of 2483 
  • 349 boxes to be shipped 

Post Kickstarter (try celery pre-sales):

  • 82% shipped - 389 boxes have been shipped out of 474 
  • 85 boxes to be shipped. 

Website – The new Invent-A-Part website is almost ready and will be launched in beta mode in February 2015. The website will provide an easy avenue for purchasing any replacement parts for your RigidBot. The website will also have the RigidBot resource center which will include: 

  • Online help videos 
  • Assembly instructions 
  • Operations manual 
  •  Frequently asked questions / helpful tips 
  • Latest RigidBot Firmware 
  • Helpful stl files for download 

 Hope we all have a happy and successful New Year.

Invent-A-Part Team

International Shipping Update

19 likes

Hello Backers,

First of all I would like to thank all international backers for their continued patience, I am very sorry that what I thought was a solution on my last trip to China has not worked out without my prescence on-site. Please accept my apologies, my learning curve has been very steep this past year. I will now return to China and ensure that the shipping process completes.

In this update I would like to give you the details of the plan for getting your RigidBots to you and present you with two options:

Option 1: FedEx I have negotiated new rates with FedEx for shipping your RigidBot kits. I have a good relationship with FedEx and I am confident that they will help me to fulfill shipment.

A PayPal payment form with rates for each country is here:

http://www.inventapart.com/rigidbot_int_payment.php

Further to the FedEx rate, I propose that backers subtract the amount they pledged for shipping (for most people $90) but please include the shipping cost of any filament packs. An example cost for one Regular kit and one 5-pack of filament is given in the last column of the pricing chart.

FedEx has quoted me a shipping time of 5 days.

Good news for RigidBot Big kits. The FedEx cost for these kits are the same as the RigidBot Regular Kits.  

From what we know that Shipments #1-#4 have already shipped.  I just received confirmation today that all of shipment 5 has not been shipped.  So if you are in shipment 5 you can use the FedEx option.  

Option 2: China Post (CP) as we have it now.
If you do not want to pay any extra that is fine and understandable. In these cases I will get CP to deliver the packages as planned. The shipping time most backers have experienced so far is around 10-12 weeks.

Any filament not already sent will also go via CP.  Please understand that in the spirit of getting this done it would be difficult to add more complexity.

Domestic Contributions - Thank you again to domestic backers who want to contribute to shipping, I am very grateful for your kind offers and it helps us out a lot. Please just put INTL in the order number if you want to contribute to the cost of covering the additional costs of shipping including my costs to stay in China as long as it takes to get this done. If you want to sponsor an order I suggest that the g+ community would be a great place to find someone who would love to take up your offer, just specify which order # is being sponsored in the notes section.  Use the same link below to contribute.  It is very appreciated!

http://www.inventapart.com/rigidbot_int_payment.php

Timeline - I'm sure you all understand that the FedEx solution, as well as getting you your printer quicker, is also financially a burdon on IAP. I therefore have to give this option the chance to work. So I will provisionally go to China on Tuesday 23rd if there is a quick response. If we need more time to get a response I will travel on Saturday 27th. 

Deadline to use FedEx - I need to sort the paperwork for the changed shipments so there will have to be a deadline at the point when I go to the airport as it will be difficult to coordinate this from China.  So if I do leave on the 23rd then we will not be able to change shipping methods after that date.  Or if I leave on the 27th that will be the deadline.

Whatever the method I will ensure that everybody has a tracking number.

I would like to say thank you to all of the backers who contributed to the discussion of this plan and also to the backers were so keen that they sent the payments as soon as the page was availble, thank you for beta testing and for your trust.

Michael and Team

Tuesday Update

24 likes

Hello Backers,

I want to give an update of where we are with the RigidBot.

The team at Invent-A-Part is working really hard to resolve the International shipping problem. We have found that China Post IS NOT WORKING!!! and we have to change the way we are shipping the printers. We have a good working relationship with Fedex and the plan is to pre-print all of the shipping labels here and fly to China and get the printers out the door. I have been working with FedEx over the last 3 weeks figuring out the best way to proceed. The problem is it will cost about $60,000 to $90,000 additional dollars to get them delivered. We plain don't have the money to make that happen. The cost of manufacturing the RigidBot has far exceed the estimates, including all of the stretch goal free rewards.

In order to complete manufacturing and shipping of the RigidBot we have had to find additional money far beyond the initial Kickstarter money raised. Even though we raised over 1 million dollars, the take home amount after fees and non payments was much less. Invent-A-Part is a stable company and we have been able to use that stability to get working capital loans to cover the differences we have had. In addition to using almost all cash flow from Invent-A-Part, Inc, here are the loans we have taken out to continue to fund the RigidBot kickstarter fulfillment:

January 2014 - $120,000 - Central Bank of Utah 
May 2014 - $50,000 - American Express Credit Card
June 2014 - $20,500 - Paypal Working Capital
July 2014 - $30,000 - Kabbage Working Capital
July 2014 - $40,000 - National Funding Working Capital
$20,000 - Line of Credit with FedEx

In addition I have personally taken the following loans / personal funds:

$30,000 – Personal Savings
$43,000 - Credit Cards :-) got to love credit cards…
$50,000 - Loans from family members
$150,000 - Mortgage of personal property.

We simply don't have any additional avenues of getting more capital.  

We are also working very hard in reducing trouble tickets and work everyday in shipping out replacement and missing parts.  We hired Jeni and she has been able to get trouble tickets from 550 open tickets to just below 100.  (Great work Jeni!)

One concern we have is when we ship the International machines, we are likely to have the same percentage of trouble tickets and replacement parts. The cost to internationally ship each of these will be a huge challenge for us.

We are trying every method to bring in more capital so we can move the final machines and replacement parts. One way is to domestically sell some of the 10x10x10 kits we have in stock (around 100). It is a really difficult line to walk as we need to bring money into our door in order to get the machines out, however it is upsetting to backers when they see a machine being sold domestically. We feel it is better to bring money into our door so we can continue operating as a business so we can at least be around in the near future.

International backers, I am very sorry it is taking so long. Had I known China Post would have been so horrible to work with I would not have done it that way, OR we would have charged a lot more for international shipping. Hind sight is 20/20. I appreciate all of the international supporters!

We want to stay in business and continue to build on this great Kickstarter project. We lose a lot of motivation when we put all that we have into the project - in time, energy and money and all we get is tons of threatening emails, complaints and negative press. We are not active on any social media and rarely post as every time we do we get lots of negative feedback. In order to keep continuos threads of complaints out of our instructional videos we had to remove all comments from YouTube.  After 67 Monday updates, we will not be posting regular Monday updates. We will post updates as new information becomes available.

Our first production run of the RigidBot 3D printer has had some manufacturing issues and we are doing our best to find them and continue to improve the product. The RigidBot is an amazing machine that we are very proud of.  It can and does produce amazing prints in a variety of different materials. 

We appreciate all of the support that this community provides and how willing you are to help fellow backers and supporters of the RigidBot.

Thank you!

Michael and Team