Use this space to cheer the creator along, ask questions, and talk to your fellow backers. Please remember to be respectful and considerate. Thanks!
I didnt received rigidbot, when you will shop it. Pls I need it asap. Karel vitek
I haven't paid the FedEx cost but willing to pay it to get the printer but no contact from Michael. Really disappointed of the lack of communication. I have no issues with the risk of investing in a kickstarter project but when there is no communications it speaks volumes of something not right.
here is the same ... nothing received... and no response......
I think that Kickstater should better protect backers.......against
such guy like Michael... I pledged... 1025$.... It is a lot of money... and being not informed is not acceptable....
Tom do you have paid extra for the Fedex shipping?
As I do not want to pay extra .... and not receiving and loosing 200$ more........
Still nothing and no response. :-(
Well after paying the extra for FedEx shipping I received mine a couple of weeks ago. Took a couple of evenings to build it. No serious problems, other than all of parts 1015 were 15mm shorter that thy were supposed to and parts 1014 were 15 mm longer than supposed to. 1015 were not a serious problem, just meant that the "lower case" ended up very tight packed and the side panels could not be used as they were too wide. 1014's being to long was easily fixed.
That was all the bad news. The good news is that the printer is working perfectly. After building and a quick calibration, the first print was perfect. I wasn't hoping too much of the print result, but I'm honestly impressed with it. Far better than what I expected.
Still, a initially cheap printer ended up as being as expensive as any other thanks to all the shipping problems...
The printer works like a charm, and produces better quality than expected, so I guess there is a happy end to all of this....
I haven't revived any. Does anyone actually receive it?
Still nothing after 2 years... :-(
I just got off the phone with IAP about an error in an order I placed, and an error in one of the rewards I selected (extra spools of printer material)on your end. After having to hunt down the reason my material had not been sent for months and months with no update, I found that I had to pay to have them shipped, which should have been included (I understand the changes in shipping rates etc. and I was fine paying for this) but I received only 3 spools correct, and 2 spools wrong, and after filing a ticket and waiting a month, and having to hunt this down AGAIN, I am told if I want the correct spools, I have to pay to have these ones shipped back, and pay to have the correct ones shipped out again.
In the future, I would advise you to please please please instruct your sales staff to inform customers about shortages of colours and materials, rather than just keeping silent and sending them the wrong items.
There are a number of people in the comments disgruntled, and these sorts of mistakes are easily avoided by sharing information up-to-date with your phone-in customers and backers.
Андрей, Кирилл, Илья - я смог получить доставку только на американский адрес. Письма о доставке а Россию игнорировались. Но, как только написал о доставке в США - ящик уже стоял под дверью на 3й день. Посылка весит 18 кг, ребята наверняка не рассчитали стоимость доставки. Так что, в Россию вряд ли что-нибудь пришлют. Я бы рассмотрел вариант посредников типа шипито и иже с ними, плюс, готовился бы к головняку на таможне. Удачи!
I have tried every option to contact IAP but haven't got a response since the beginning of the year.
I understand all the complications and can wait even more if it is necessary, but i definately need any information on what is going on and whether Chinapost is still an option.
I clearly understand that logistics may be a killer to the project, so please, IAP, contact me, we all have the same goal goal here.
Don't turn your project into a scam.
I haven't got my pledge yet and it has been 2 years. I created already a ticket on invertapart website, and it has been ignored for more than a year. I updated the ticket once in awhile. Occasionally someone responded saying that we're taking a look at this case. But nothing happens so far. I'm thinking that this is actually a scam, and considering to report it to FBI. I want my money back.
Michael Lundwall, could you please inform us if IAP is planning to stay in business and continue to create/sell Rigidbots, or are you finishing the campaign and selling off inventory and shutting down the business?
I ask because you do not respond to emails or answer the phone at your place of business, so I question what your plans are and if you are going to stay in business at all.
After a looong wait, I am happy to say I received my Rigidbot and am very happy with it after a few weeks of use.
Thanks to the IAP team for pulling through.
my country is missing in this list(Fedex upgrade option). How I can recieve my order?..
Кирилл у вас получилось как то сдвинуть дело с мертвой точки?
Can someone tell me what is the problem is RB Big? I cant find the threat..
Paid for the FedEx upgrade and got the printer! Indeed very little response via customer service, but printer is great and happy with the result!
Thanks for the printer :) Payed the new FedEx option got it about 5 days later (Sweden) Yay!:)
Sent them email eight times within a week. Still no answer. Love that customer service.
Rigidbot has just been delivered, now to get it assembled.
Please I want Know, there is now 1 option for receive printer? Only send if we pay fedex charges?
My error its fedex. 149£ vat, £16 duty, £12 processing.
Sgllama, not got it handy but i think 90% of it was vat.
@PCMEDIC Does that DHL invoice provide a breakdown? Ie, how much is customs, how much is VAT and how much is DHL's handling charge...
Oooh DHL customs invoice £170 uk people ;)
@ Angel Koh: Thank you for your advice!
Hi Michael and thanks for the prompt action.
Just received your e-mail, my Rigidbot is on its way. Now for customs, but hopefully not too long with them.
any other Australian Backers here ? Perhaps we can combine shipping... should be cheaper.. yes ?
@PF Vilquin, fello singapore backer. I topped up 11 dollars the last time to ship from china to singapore.
Not sure if that is still the case, now that the rigidbots are in america. You might want to raise a ticket in IAP to ask.
The comment in here will probably get buried, and not be read by michael.
Call to Russian backers, please email me at email@example.com, I'm trying to work out a solution to import our machines.
Пользователи из России, напишите мне на firstname.lastname@example.org, я веду переговоры с партнерами для импорта принтеров.
Wholly CRAP !! the FEDEX prices so damn expensive !!! $358 to Australia that's more than the price of the Rigidbot kit !! :) what a frikn nightmare...
Congrats on the birth of your daughter! All the best mate
Please help me understand update #101. I already pledged $90 for international shipping during the campaign. do I have to add another $90 to ship to Singapore?
Ps: congratulations for your new new born!
Nice to hear #101, congrats. Does someone have any ideas about shipping to Russia? There are plenty of backers from Russia here.
Just received Update #101.
Congrats on the new addition to your family.
Have paid the additional shipping cost to the UK. My shipment number is #5808, can you give me an estimate of when my Rigidbot will be shipped?
IAP site states... to send via Fedex to Australia is $125.00 ....
I have already paid $90 being an international backer...
Therefore I only need to pay an additional $35
is this correct ?
note: Michael logged into Kickstarter today.. 16th Jan. ( you can see this on his profile ) so there's absolutely no reason he can;t respond ...
I do appreciate the latest update Michael... please take a few minutes to begin corresspondance with your backers once again. We only wish to have better dialogue.
If you do respect your backer's please leave a message here explaining the best way for us to move forwards... Thank you
note: some answers are available on the Rigidbot Google hangout page
So where to from here .... Will we receive our Rigidbot printers early 2015 ??
What is the procedure & will Michael please begin to answer backer questions...
I'm sure he not that busy anymore... as most of the orders have gone out now. He can surely show some respect by replying to backer questions.
With the help of my lawyer i've got my money back 3 month ago. IAP ignored me until then.
So if you really want your printer OR money... maybe you'll have to contact a lawyer in the U.S. and sue them.
Michael... why don't you answer mails .. calls... it is not very serious.... I am still waiting my rigidbot big......
why do you have a website stating that you have the material in stock....
You accept the money.... and people do not get anything...
Kisckstarter should a least immediately blacklist you and put a warning at the attention of potential buyers.... inform your supporters....... you got 1025$ from me............ a minimum communication should be done...
Agreed, my emails to them has been ignored and more than a year and half later, there are no signs of my printer. A real disappointment.
I must say, having the rigidbot "In stock ready to ship." as stated on your website is a real slap in the face to people such as myself who are still waiting on their kickstarter reward version.
You wrote this:
Thank you for placing an order for the RigidBot!
We have checked your order and do see that your machine has been shipped and
received. The material has not been shipped because there is a much higher
shipping than anticipated to ship the material international. We have a
few options for you for your material. You can either pay the cost to ship
the material to you which will be $88 OR we can refund the $100 you paid
initially for your material.
Let us know what you would like to do and we can get this taken care of as
quickly as possible.
Thank you very much for your understanding and patience!
I answered this:
I choose for the refund option
My Payal account "email@example.com"
Thanks in advance
Until now no respons
Hope to hear from you soon
Yesterday I paid for the shipment and refreshed the ticket already have answering about the status of my order. Now I can only wait. Every day it past, my eagerness increases but I am a bit more disappointed too. Let's see if the orders are managed quickly from now.
So, the remaining kits are all in the USA now ?
Great, then it is about time to let shipping happen !!
I am looking forward to see the status of my order change from: "In Shipping Queue" to a tracking number of a shipping service to germany.
I paid for shippment over a year ago, heard numberless fairytales about shippung dates ... now is time to prove that, you can handle shipping in a appropriate timeframe for shipping from the USA to germany.
Hello. I am looking into the international FedEx shipping option, but I am unsure how much I need to pay.
On the payment rates on the Inventapart website it gives you the cost with one five pack of material. I backed for a Rigidbot with 6' of PLA. Is this the five pack?
I also paid for a 1kg spool of material later on. How much do I need to add for this?
And do we need to add extra for the extra filament from the stretch goals?
After reading comments I would appreciate a refund I am so close to your location and I have still received NOTHING ... I don't get any communication I paid well in excess of $300 and have had no communication ... I would like something done about this ... thanks.
I have been leaving messages in my message Center and emailing etc. I am a US backer and I live in Las Vegas, NV, USA ... I have received NOTHING from you and have been continually asking for status. I am so glad so many have been shipped. Is it possible for mine to be shipped soon? As I am so close to you I would think shipping would be very fast and we have patiently waited for over two years!! Some communication would be greatly appreciated.
HAPPY NEW YEAR ALL...
Best place to get answers if you have yet to receive your RIgidBot