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A sturdy, customizable 3D printer that is easy to use and affordable for all. 3D print almost any object. There are no limits! Read more

Springville, UT Hardware
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1,952
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$1,092,098
pledged of $31,500 goal
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Funded!

This project was successfully funded on May 10, 2013.

A sturdy, customizable 3D printer that is easy to use and affordable for all. 3D print almost any object. There are no limits!

Springville, UT Hardware
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Use this space to cheer the creator along, ask questions, and talk to your fellow backers. Please remember to be respectful and considerate. Thanks!

    1. Creator Dan Henderson 1 day ago

      I just got off the phone with IAP about an error in an order I placed, and an error in one of the rewards I selected (extra spools of printer material)on your end. After having to hunt down the reason my material had not been sent for months and months with no update, I found that I had to pay to have them shipped, which should have been included (I understand the changes in shipping rates etc. and I was fine paying for this) but I received only 3 spools correct, and 2 spools wrong, and after filing a ticket and waiting a month, and having to hunt this down AGAIN, I am told if I want the correct spools, I have to pay to have these ones shipped back, and pay to have the correct ones shipped out again.

      In the future, I would advise you to please please please instruct your sales staff to inform customers about shortages of colours and materials, rather than just keeping silent and sending them the wrong items.

      There are a number of people in the comments disgruntled, and these sorts of mistakes are easily avoided by sharing information up-to-date with your phone-in customers and backers.

    2. Creator Artem 1 day ago

      Андрей, Кирилл, Илья - я смог получить доставку только на американский адрес. Письма о доставке а Россию игнорировались. Но, как только написал о доставке в США - ящик уже стоял под дверью на 3й день. Посылка весит 18 кг, ребята наверняка не рассчитали стоимость доставки. Так что, в Россию вряд ли что-нибудь пришлют. Я бы рассмотрел вариант посредников типа шипито и иже с ними, плюс, готовился бы к головняку на таможне. Удачи!

    3. Creator ILYA MANEYEV 5 days ago

      Hello,
      I have tried every option to contact IAP but haven't got a response since the beginning of the year.
      I understand all the complications and can wait even more if it is necessary, but i definately need any information on what is going on and whether Chinapost is still an option.
      I clearly understand that logistics may be a killer to the project, so please, IAP, contact me, we all have the same goal goal here.
      Don't turn your project into a scam.

    4. Creator Michael Dandy on February 22

      I haven't got my pledge yet and it has been 2 years. I created already a ticket on invertapart website, and it has been ignored for more than a year. I updated the ticket once in awhile. Occasionally someone responded saying that we're taking a look at this case. But nothing happens so far. I'm thinking that this is actually a scam, and considering to report it to FBI. I want my money back.

    5. Creator Gary Craig on February 14

      Michael Lundwall, could you please inform us if IAP is planning to stay in business and continue to create/sell Rigidbots, or are you finishing the campaign and selling off inventory and shutting down the business?

      I ask because you do not respond to emails or answer the phone at your place of business, so I question what your plans are and if you are going to stay in business at all.

    6. Creator Chris Fourie on February 9

      Hi,

      After a looong wait, I am happy to say I received my Rigidbot and am very happy with it after a few weeks of use.

      Thanks to the IAP team for pulling through.

    7. Creator Andrey Kochevadov on February 8

      Hi,
      my country is missing in this list(Fedex upgrade option). How I can recieve my order?..
      Кирилл у вас получилось как то сдвинуть дело с мертвой точки?

    8. Creator Denny The Backer on February 7

      Hello All,
      Can someone tell me what is the problem is RB Big? I cant find the threat..

    9. Creator Sander den Hoedt on February 6

      Paid for the FedEx upgrade and got the printer! Indeed very little response via customer service, but printer is great and happy with the result!

    10. Creator Andreas Klintberg on January 29

      Thanks for the printer :) Payed the new FedEx option got it about 5 days later (Sweden) Yay!:)

    11. Creator Kirill Atroshkin on January 26

      Sent them email eight times within a week. Still no answer. Love that customer service.

    12. Creator Mary on January 26

      Rigidbot has just been delivered, now to get it assembled.

    13. Creator Erri Nuñez on January 25

      Please I want Know, there is now 1 option for receive printer? Only send if we pay fedex charges?
      Thanks

    14. Creator sgllama on January 24

      @PCMEDIC Ta.

    15. Creator PCMEDIC on January 23

      My error its fedex. 149£ vat, £16 duty, £12 processing.

    16. Creator PCMEDIC on January 23

      Sgllama, not got it handy but i think 90% of it was vat.

    17. Creator sgllama on January 23

      @PCMEDIC Does that DHL invoice provide a breakdown? Ie, how much is customs, how much is VAT and how much is DHL's handling charge...

    18. Creator PCMEDIC on January 23

      Oooh DHL customs invoice £170 uk people ;)

    19. Creator PF Vilquin on January 22

      @ Angel Koh: Thank you for your advice!

    20. Creator Mary on January 21

      Hi Michael and thanks for the prompt action.
      Just received your e-mail, my Rigidbot is on its way. Now for customs, but hopefully not too long with them.

    21. Creator Michael Banks on January 20

      any other Australian Backers here ? Perhaps we can combine shipping... should be cheaper.. yes ?

    22. Creator angel koh on January 20

      @PF Vilquin, fello singapore backer. I topped up 11 dollars the last time to ship from china to singapore.

      Not sure if that is still the case, now that the rigidbots are in america. You might want to raise a ticket in IAP to ask.

      The comment in here will probably get buried, and not be read by michael.

    23. Creator Kirill Atroshkin on January 20

      Call to Russian backers, please email me at weirdmodels@gmail.com, I'm trying to work out a solution to import our machines.
      Пользователи из России, напишите мне на weirdmodels@gmail.com, я веду переговоры с партнерами для импорта принтеров.

    24. Creator Michael Banks on January 19

      Wholly CRAP !! the FEDEX prices so damn expensive !!! $358 to Australia that's more than the price of the Rigidbot kit !! :) what a frikn nightmare...

    25. Creator MG on January 19

      Congrats on the birth of your daughter! All the best mate

    26. Creator PF Vilquin on January 19

      Hi

      Please help me understand update #101. I already pledged $90 for international shipping during the campaign. do I have to add another $90 to ship to Singapore?

      Regards

      PF
      Ps: congratulations for your new new born!

    27. Creator Kirill Atroshkin on January 19

      Hello guys,
      Nice to hear #101, congrats. Does someone have any ideas about shipping to Russia? There are plenty of backers from Russia here.

    28. Creator Mary on January 19

      Hi Michael,
      Just received Update #101.
      Congrats on the new addition to your family.
      Have paid the additional shipping cost to the UK. My shipment number is #5808, can you give me an estimate of when my Rigidbot will be shipped?

    29. Creator Michael Banks on January 16

      IAP site states... to send via Fedex to Australia is $125.00 ....
      I have already paid $90 being an international backer...
      Therefore I only need to pay an additional $35

      is this correct ?

    30. Creator Michael Banks on January 16

      note: Michael logged into Kickstarter today.. 16th Jan. ( you can see this on his profile ) so there's absolutely no reason he can;t respond ...

      I do appreciate the latest update Michael... please take a few minutes to begin corresspondance with your backers once again. We only wish to have better dialogue.
      If you do respect your backer's please leave a message here explaining the best way for us to move forwards... Thank you

    31. Creator Michael Banks on January 16

      note: some answers are available on the Rigidbot Google hangout page
      https://plus.google.com/communities/117996416225488251038

    32. Creator Michael Banks on January 16

      So where to from here .... Will we receive our Rigidbot printers early 2015 ??

      What is the procedure & will Michael please begin to answer backer questions...
      I'm sure he not that busy anymore... as most of the orders have gone out now. He can surely show some respect by replying to backer questions.

    33. Creator Chris on January 14

      With the help of my lawyer i've got my money back 3 month ago. IAP ignored me until then.
      So if you really want your printer OR money... maybe you'll have to contact a lawyer in the U.S. and sue them.

    34. Creator Guillaume on January 13

      Michael... why don't you answer mails .. calls... it is not very serious.... I am still waiting my rigidbot big......
      why do you have a website stating that you have the material in stock....
      You accept the money.... and people do not get anything...
      Kisckstarter should a least immediately blacklist you and put a warning at the attention of potential buyers.... inform your supporters....... you got 1025$ from me............ a minimum communication should be done...

    35. Creator Anne Yang on January 12

      Agreed, my emails to them has been ignored and more than a year and half later, there are no signs of my printer. A real disappointment.

    36. Creator Robert Korden on January 9

      I must say, having the rigidbot "In stock ready to ship." as stated on your website is a real slap in the face to people such as myself who are still waiting on their kickstarter reward version.

      http://i.imgur.com/Geltsdi.png

    37. Creator De Wilde on January 8

      Hi,
      You wrote this:
      Jacques-
      Thank you for placing an order for the RigidBot!
      We have checked your order and do see that your machine has been shipped and
      received. The material has not been shipped because there is a much higher
      shipping than anticipated to ship the material international. We have a
      few options for you for your material. You can either pay the cost to ship
      the material to you which will be $88 OR we can refund the $100 you paid
      initially for your material.
      Let us know what you would like to do and we can get this taken care of as
      quickly as possible.
      Thank you very much for your understanding and patience!
      -RigidBot Team
      I answered this:
      I choose for the refund option
      My Payal account "jaaksauvage@gmail.com"
      Thanks in advance
      Regards
      Jacques
      Until now no respons
      Hope to hear from you soon
      Regards
      Jacques

    38. Creator Rubén on January 8

      Yesterday I paid for the shipment and refreshed the ticket already have answering about the status of my order. Now I can only wait. Every day it past, my eagerness increases but I am a bit more disappointed too. Let's see if the orders are managed quickly from now.

    39. Creator Michael Kirsten on January 6

      So, the remaining kits are all in the USA now ?
      Great, then it is about time to let shipping happen !!

      I am looking forward to see the status of my order change from: "In Shipping Queue" to a tracking number of a shipping service to germany.

      I paid for shippment over a year ago, heard numberless fairytales about shippung dates ... now is time to prove that, you can handle shipping in a appropriate timeframe for shipping from the USA to germany.

    40. Creator Chris on January 6

      Hello. I am looking into the international FedEx shipping option, but I am unsure how much I need to pay.

      On the payment rates on the Inventapart website it gives you the cost with one five pack of material. I backed for a Rigidbot with 6' of PLA. Is this the five pack?

      I also paid for a 1kg spool of material later on. How much do I need to add for this?

      And do we need to add extra for the extra filament from the stretch goals?

      Thanks.

    41. Creator Michael Nelson on January 5

      After reading comments I would appreciate a refund I am so close to your location and I have still received NOTHING ... I don't get any communication I paid well in excess of $300 and have had no communication ... I would like something done about this ... thanks.

    42. Creator Michael Nelson on January 5

      I have been leaving messages in my message Center and emailing etc. I am a US backer and I live in Las Vegas, NV, USA ... I have received NOTHING from you and have been continually asking for status. I am so glad so many have been shipped. Is it possible for mine to be shipped soon? As I am so close to you I would think shipping would be very fast and we have patiently waited for over two years!! Some communication would be greatly appreciated.

    43. Creator Michael Banks on January 4

      HAPPY NEW YEAR ALL...

      Best place to get answers if you have yet to receive your RIgidBot
      https://plus.google.com/communities/117996416225488251038

    44. Creator Michael Banks on January 4

      Congrats to those backers who finally received their BOT.
      Please keep in mind there's a bunch of us still waiting .... Hope all is well with your machines & you're having a smooth time assembling & calibrating...

      WE WAIT...

    45. Creator Gary Craig on December 31

      Dear IAP,

      Please start answering your phone and emails. It is very hard to do business with people who hide from their customers.

      Thank you

    46. Creator Emma Duque on December 27

      I have been patiently waiting for this and reading through the comments reflecting everyone's frustration. It is now nearly 2015, and can officially say this is the most disappointing Kickstarter I have ever been a part of :( I would like my money refunded. Please advise on the next step. I no longer want this product.

    47. Creator Alessandro Bambi on December 27

      I received my RigiBot regular assembled on December 23rd via Fedex. It was shipped from Utah on December 16th. I paid 165€ for the customs (I'm in Italy). I gave it a try yesterday, nothing was missing, I printed my first calibration cube 4 hours after have opened the box and it was pretty good. I had to better level the bed and now I'm very happy with the results and there still are a lot of tweaks to improve the prints.

    48. Creator Nicklas Prasse Björklund on December 23

      Just wanted to shed some hope to the people waiting. I just recieved mine, seems like everythings there. It's a christmas miracle =). Sadly i'm to busy to try it atm, christmas n all. Will play with this a lot soon though.

    49. Creator De Wilde on December 22

      Hi,
      You wrote this:
      Jacques-
      Thank you for placing an order for the RigidBot!
      We have checked your order and do see that your machine has been shipped and
      received. The material has not been shipped because there is a much higher
      shipping than anticipated to ship the material international. We have a
      few options for you for your material. You can either pay the cost to ship
      the material to you which will be $88 OR we can refund the $100 you paid
      initially for your material.
      Let us know what you would like to do and we can get this taken care of as
      quickly as possible.
      Thank you very much for your understanding and patience!

      -RigidBot Team

      I answered this:

      I choose for the refund option
      My Payal account "jaaksauvage@gmail.com"
      Thanks in advance

      Regards
      Jacques

      Until now no respons

      Hope to hear from you soon

      Regards
      Jacques

    50. Creator Tom Keating on December 20

      Still no printer, very disappointed.

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