Funded! This project was successfully funded on October 4, 2012.

    1. Fb_profile_picture.small

      Creator Peter Ståhlberg on February 23

      It is sad to hear that their kitchen burned down.
      I agree with several othere here about the quality of the Marshmallows.
      They were fantastic. I too had high hopes of ordering more from them.
      I also donated 215 USD to the kickstarter campain. I also had good contact
      with Spring via e-mail.
      I'm sad to say that to date they have only shipped apx 70 USD worth to me.
      What is even worse is the fact that long before this fire they simply stopped
      answering mail. This makes me consider this campain as a huge failure.
      It took me by surprise I have to say. Nothing seemed out of order at any time.
      Well until they stopped answering that is.
      I guess this is learning money: after all all kickstarter campains has a chance of failure.
      Never donate anything you can not live without.

      But of all campains I have donated to (75+) this is the most surprising one.
      I guess you never really know....

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      Creator Joe on February 15

      They have a post on their website about shutting down: http://kerflufflesmarshmallows.com/...I hope they had fire insurance...

    3. Missing_small

      Creator Cordis on February 12

      I don't get it; they got way more than they asked for in the kickstarter. Didn't they put some of that capital into insurance?

      I just don't feel she should give up so easily, unless the business wasn't profitable anyway. If she had insurance; she should take that money and start it up again.

      I know I was turned off by the shipping costs but that may have been unreasonable. I wouldn't mind ordering again.

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      Creator LuCas on February 4

      Very sad to hear the business is gone :( I was waiting on the vegan Kerfuffles!

    5. Roll.small

      Creator RocK_M on February 3

      Just read the news...

      Even w/ all the hiccups I'm somewhat bummed. The products were actually quite good and was really hoping to order some more kerfluffles. I hope Spring manages to bounce back from this.

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      Creator pclabtech on February 3

      Every time I ordered from them after my initial Kickstarter pledge arrived, they always came in the mail 2-3 days later (I have placed 4 orders since) and none of them had mold, were in the new packaging to ward off mold, and tasted delicious. As for the plushies, here is a quote from Spring in an email I received posted on 10/24/2013:

      Re: plushies, I can only respond with a long sigh. They turned into a disappointing ordeal from the moment we started trying to find suppliers. The normal process for any kind of custom toy is that you negotiate terms and pricing, provide a design, commission a sample, then place your order with any changes based on the sample. I had already experienced that exact process when I ordered the keychains, so I assumed plushies would be equally simple. I assumed wrong...

      Commissioning custom plush toy samples costs $150-$200 each time, and we worked with two different manufacturers who wound up providing inferior quality. I couldn't place an order with either of them in good conscience, but there's no refund on the samples in that case. (If you place an order with a manufacturer, they take the price paid for the sample off of your final tab.) The examples they provided of their past work during the negotiation process were much better quality, but I've discovered there's no way to predict what will be produced next if integrity is removed from the equation.

      After the first time, it took months to find more suppliers, negotiate terms again, and start the next sample. When the second sample was also a flop, I took a break. At that point, a third of our plushie budget was gone, and we hadn't even placed an order yet! After much frustration, I have finally narrowed down a supplier that I (mostly) trust, but they are in China, the sample process alone will take another two months, and their minimum order number is far higher than we'd originally planned on.

      I am hoping to get the plushies in production after the holidays -- not forgotten, but most definitely on hold until I can think about them without making my blood pressure rise. Turns out handmade marshmallows are much easier to produce than their plush counterparts! :) That's just part of the Kickstarter experience, I think. When a business doesn't yet exist, the rewards and stretch goals are still just plans and ideas, and every new business is bound to encounter unexpected adventures. I did as much research as I could and made thoughtful, informed decisions, but there's no accounting for the human element sometimes. Plushies taught me some important lessons as a business owner, and the best I can do is carry that knowledge forward with a good attitude.

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      Creator Cory B on February 3

      Nice to know I will never get what was owed or even the hint of a refund. This whole venture sounded like a good investment, but has been nothing but a terribly run mess. Now she never has to deliver the plushes or any of her original outstanding orders. I honestly wish I had not invested in this project; it's been nothing but lies, deception, and avoidance.

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      Creator Damon English on February 2

      Since I got my rewards in full and on time I never realized there was any problem...I reallllly hope none of you are responsible for the "fire" that has destroyed Spring's dream.

    9. Fb_profile_picture.small

      Creator Damon English on February 2

      I've almost finished my last order...some Hot Mayan Bon Bons, Cherry with Chocolate, Peanut Butter and Honey, and Peppermint Bark. It was fun while it lasted.

    10. Missing_small

      Creator Cordis on January 28

      I wanted to place an order at the website but 7 dollar shipping really killed it for me.

    11. Face.small

      Creator J. B. V. on January 20

      @Astraea, everything I've ever ordered from the store has been top notch and arrived in a quick and timely fashion, confirmation emails and all.

    12. Roll.small

      Creator RocK_M on January 18

      @Astrea: The business/webstore itself is still alive/working. I have ordered a few products a while back myself. To be honest if it was just the Kerfluffles themselves I have to comment on I'd say the product was top notch and worth the money I sunk in (again this is just *me* we're talking about here. As the comments have shown a few backers weren't so lucky as me).

      ......But the plushies *were* a stretch goal for the higher non international backers and as an International backer I had to throw in some extra cash for it... so it's disappointing somewhat that the plushies have done a disappearing act.

    13. Missing_small

      Creator Astraea on January 18

      I was just thinking about ordering these for Valentine's - having received my rewards last year and enjoying them - and saw the link to Kickstarter on the store webpage so I decided to see if anyone is still around. I'm astounded that there are still outstanding rewards and that all the plushies appear to be MIA. Now I'm not sure about ordering anymore...is the web store still active?

    14. Roll.small

      Creator RocK_M on January 17

      @JBV: I assume most people (like moi) have moved on or have plain forgotten at this point. Thats not to say I wouldn't mind getting the plushie but honestly I have other things to worry about and I *did* get the product w/ minimal fuss.

    15. Face.small

      Creator J. B. V. on January 14

      I'm surprised that more of the 391 people without plushies haven't been posting about it and/or asking where they went/what's the status.

    16. Missing_small

      Creator Jenn on December 20

      I received my $25 marshmallows a while ago, but, like others, still no plushie. Ho hum. (Glad to know I'm not alone on this one, though.) If they're never going to get made, even a refund would suffice.

    17. Image.small

      Creator Joe H on December 17

      My order from October 2012 still shows unfulfilled if I log in to their website. The unfulfilled piece is the plushie. I did receive the mallows.

      Its interesting, I email they asking about the plushie and I get no answer. I send an email from a secondary email address pretending to be a potential new customer asking questions about their mallows and I get a reply. When I responded explaining what I did - boom - dead silence.

      So long story short, sounds like we will never get the damn plushie. I guess I should have known better.

    18. Missing_small

      Creator Benny Moon on December 10

      I got mallows, but with a lot of others, no plushie. Messaged as well, no response.

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      Creator Gary H. Wishik, M.D. on December 8

      I eventually did get a large number of marshmallows, in nice new packaging...no mold, good flavor. Got a t shirt and a keychain marshmallow (no plush).

      Should I have been so 'mean' posting negative comments?....Spring was in in over her head....

      I hope she generates enough capital to move forward and do well.

    20. Missing_small

      Creator Yoram Kohanzadeh on December 5

      This is rediculous.
      This is not right. I am going to report this to my CC company and have them get my money back. KS should step in. How is this allowed? I messaged KS and they didn't directly say it, but only in extreme stances of fraud will they step in. My question is what's their definition of fraud?
      I want my money back or the product. I believe our pledges cannot be fille. She has not shown good faith. She has avoided answering our question, and as such we desrve an explanation or a refund! If you agree copy and paste this, maybe that way she or Kickstarter will actually pay attention.

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      Creator James Bailey on November 20

      *made my daughter cry

      **come one KS, where's the edit button already?

    22. Fb_profile_picture.small

      Creator James Bailey on November 20

      Just to be clear, I used to get replies from Spring immediately early on, but from the moment she sent the update saying "my husband is pissed cos trolls made my daughter and ask me why people can be so cruel when you work so hard", from that moment, anyone from Kerfluffles stopped reading anything from Kickstarter, not one more personal reply/comments and not many updates.

      If you didn't get your marshmallows, just send an email to the company directly, and try a friend's email address (some emails addresses get blocked for some reason, I think she's got an aggressive spam filter on).

      Such a shame that she got buried by a lack of business experience + 50x the expected amount of orders, means I'm not even trying to get my mold bags replaced, and have had my last kerfluffle.

      As a side note, it's pretty funny that kerfuffle means "a commotion or fuss, especially one caused by conflicting views." Worked out pretty accurate! ;)

    23. Fb_profile_picture.small

      Creator Peter Ståhlberg on November 19

      I'm worried. At the time of writing I have only received 1/3 of the backer rewards. Despite many e-mails sent there has not been any reply since summer 2013. This is not a good sign at all. Wonder if something serious has happened?

    24. Missing_small

      Creator Pamela Newcomb on November 1

      My marshmallows arrived today - 3 dozen classics + 3 dozen custom & a t-shirt! Delicious!

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      Creator Janette K. on October 26

      Never received my pledge either.

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      Creator Janeen Lea FLanigan on October 17, 2013

      I have never received my backer rewards =(

    27. Roll.small

      Creator RocK_M on October 17, 2013

      @Corey: IIRC the last update said to try this email - mallower-in-chief@kerflufflesmarshmallows.com

      On a side note... still waiting on plushies myself. None to fussed though... i was lucky enough to have no issues w/ my order xD

    28. Thumb.small

      Creator Corey Barberie on October 16, 2013

      This does not look promising...

      To: kickstarter@kerflufflesmarshmallows.com
      Subject: Are you still shipping marshmallows

      Your message cannot be delivered to the following recipients:

      Recipient address: kickstarter@kerflufflesmarshmallows.com
      Reason: Remote SMTP server has rejected address
      Diagnostic code: smtp;550-5.1.1 The email account that you tried to reach does not exist. Please try the recipient's email address for typos or spaces. Learn more at http://support.google.com/mail/bin/answer.py… g1si3660968
      Remote system: dns;aspmx.l.google.com (TCP|17.172.81.3|60313|173.194.68.26|25) (mx.google.com ESMTP g1si36609687qaz.12 - gsmtp)

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      Creator Gary H. Wishik, M.D. on October 16, 2013

      I eventually did receive an email from the owner. She was a little upset that I was upset...I guess I've forgotten that this really isn't a business with a full staff - it sounds like one person with a dream...So, if I ever get my plushie, great. If my flavors come, okay. Kickstarter is not a government bond...there is some risk here....

    30. Fb_profile_picture.small

      Creator Julie Bzostek on October 7, 2013

      Whatever happened with the plushies? I paid for 3 of them.

    31. Fb_profile_picture.small

      Creator Randy Yeung on September 26, 2013

      I am international backer and I pledge $500.

      I had send her 3-4 email asking what is going on and what kind of favour I can select. No response. Instead of asking what is going on, I just send her the list of favour I want, total 20 packs. On 8 June, I receive email of shipment. If I remember correct it is 2-3 weeks after I sent her the request.

      The packing is much better than the first international shipment trial. It even come with ice pack and every pack is zip locked with "dry pack" inside. When the package arrive the marshmallow did NOT melt and form one piece. The marshmallow only slightly stick together and I can separate them without any problem. Every piece are still in good shape.

      Moldy.
      I cannot really tell. 2/20 are at the stage of almost moldy but still eatable. I try them and I didn't get sick. Sorry I cannot remember what favor it is. The rest are fine. Actually I think the cold pack is not really necessary. 1) The ice pack no longer cold after 4 days of transportation. 2) it will make the marshmallow wet when the temperature change... I guess this is the reason why some marshmallow sticks together.

      Anyway, I still have 30 dozen to go and I will only send my request much later... Hope she is not that busy few months later -_-

      Thanks

      BTW, I didn't ask for the keychains, t-shirt whatever, I specially request for marshmallow only. So I have no idea about the status of those things.

    32. Fb_profile_picture.small

      Creator Desiree Monique- Harris on September 25, 2013

      I just received my Vegan kerfluffles today. Thanks. When you be shipping out the marshmallow keychains?

    33. Twitter_avatar.small

      Creator Miguel A Gonzalez on September 23, 2013

      I received an email today saying they shipped and actually got it in the mail by the time I got home from work. And they are delicious.

    34. Img_3390.small

      Creator Daniel on September 21, 2013

      Has anyone heard anything about vegan kerfluffles? I got an email a few weeks ago asking for my shipping information, but, I haven't heard anything since. I see the kerfluffles website says they are still in the works. We were never given a timeline for the vegan version so I'm not really mad that it has been so long but a little better customer service would be appreciated. Kindly politely sincerely does anyone know Spring in real life and can you ask her to send out an update. Perhaps I am being naive but I believe each and every one of these customer service issues could be resolved to everyone's satisfaction.

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      Creator Gary H. Wishik, M.D. on September 18, 2013

      Pull up the owner's full profile. Her last log-in was in March, 2013. Guess where your money went!!!!

    36. Fb_profile_picture.small

      Creator rawspork on September 16, 2013

      I pledged at the $25 level and added on for the plushie, I never received anything and emailed several different times to every account I could find to contact her with, and have left several comments on updates as well, with no responses. I have had a few issues with other kickstarters as well, but with patience they usually tend to end up just fine. And I really don't have a problem waiting, but when there is absolutely no communication to let you know what is going on, simply being patient doesn't really matter anymore. At this point obviously nothing will come of this kickstarter, I just don't understand why some people have had no problems communicating with her, while the rest of us exist in some black hole.

    37. Dogwalk_(1).small

      Creator Gary H. Wishik, M.D. on September 7, 2013

      I pledged $100. Got one small sampler bag. No t shirt. No plush. No exclusive flavor.

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      Creator Gary Oberparleiter on August 29, 2013

      STILL NEVER RECEIVED ANYTHING. NOT A MARSHMALLOW, A MUSHMALLOW, NOR MOLDMALLOW. NOT EVEN AN EMAIL RESPONSE. WHAT A JOKE! YOUR SILENCE IS DEAFENING. Karmamallow is coming for you, Spring. Nobody puts Karmamallow in the corner.

    39. Roll.small

      Creator RocK_M on August 25, 2013

      I'm kinda w/ Robert here that I've ordered a few as well myself and I live in Australia. The Kerfluffles usually arrive within 2 weeks since I'm overseas.

      Just a small suggestion to folks who haven't had emails returned. Have you tried using an alternate email? I find some email spam blockers are more aggressive than others and I've had my own emails blocked/put in spam when sending stuff to other people...

      Oh but I am stll waiting for that plushie! xD

    40. Face.small

      Creator Paul Davis on August 22, 2013

      I feel bad for everyone, I'd gotten my sets of mallows way back - I'd suggest calling: (unverified information)
      http://nashville.citysearch.com/profile/776606210/pegram_tn/spring_barnickle_kerfluffles_marshmallow.html

    41. Fb_profile_picture.small

      Creator Matt Chrien on August 19, 2013

      Well, this is depressing. I was a $25 reward backer that received my marshmallows at the beginning of the year and was interested in buying some more. I guess that's not going to happen :(

      For those looking for refunds, I was successful in getting my money back from another KS project by going through Amazon Payments. I decided to go through Amazon because they are the entity that was paid, and also wanted to make sure that my refund affected Kickstarter as well as the project creator. It may be too late for this project, but something for everyone to consider if/when you are the victim of another KS scam.

    42. Missing_small

      Creator Robert Florsheim on August 14, 2013

      I, too, have never received anything for the $60 level I pledged at. Really depressing. Sent several emails with no response. I have no idea why SB would give repeated great service to Robert Moy, who left such a glowing comment, and continue to ignore the rest of her backers. Makes me just lose faith in Kickstarter.

    43. N7_avatar.small

      Creator Robert Moy on August 9, 2013

      As backers, my wife and I received our backers reward and since then have been ordering between 3 to 5 dozen Kerfluffles once per month since December, 2012. With every order, we received them about 1 week after ordering, and with the one mishap that did occur (we received someone else's order), a corrected order with a hand-written apology was sent out and received week later. So I'm confused and agog and the negative experiences other backers have experienced.

      I live in Utah (in the US) and have always contacted Spring by email via her Kerfluffle site, and not through Kickstarter. I'm curious to know if the people having problems are outside the US and the methods of communication, and whether I can assist in anyway, since I've been extremely satisfied with this project and find it unfortunate that others haven't shared my experience.

    44. Missing_small

      Creator Yoram Kohanzadeh on August 1, 2013

      Dear Spring,
      I think it would go a long way to us, your backers whom have yet to receive anything. We who faithfully believed in a cause and your yearn to have a striving business would like some confirmation or at least let us know its not going well. Silence is not a great way to show what's going on. I believe from the looks of all those who have received their pledges, you have a decent fledgling business and can afford a comment, or at least offer a refund for those whom you do not believe you will be able to provide a 'TIMELY' pledge fulfillment. I am one who would like to know where my pledge money went, and if its not feasably going to be ready soon, I'd like to know, and be offered a refund. If 'soon,' and define soon please, is possible let us know. Do not leave us in the dark.

      Sincerely,
      Your Backer...
      (?)

    45. Asdf.small

      Creator Dan Schmitz on July 31, 2013

      we could always start a new kickstarter campaign "Sue Spring Barnickle"... Unfortunately I am not from Texas or even the USA, so my hands are tied. If there is anyone from Texas out there, I will gladly fund the legal action.

    46. Itunesartwork.small

      Creator Jacob K on July 18, 2013

      Hello? Really?

    47. Fb_profile_picture.small

      Creator Thy Leds on July 14, 2013

      You should respond to these people below. bad service

    48. Missing_small

      Creator Mark Pagliaro on July 4, 2013

      I still have not received my backer reward. I have submitted my choice of flavors...twice. I even submitted my choice at the first notification that the project funded. I am not going to do this again
      It really annoys me now that I never received acknowledgement of my prior two emails.
      Take you kerfluffles and shove them where the sun don't shine.

    49. Itunesartwork.small

      Creator Jacob K on July 3, 2013

      I would like a refund for the plushy, and a refund for the holiday mallows I NEVER RECEIVED.

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  • Pledge $5 or more
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    24 backers

    You get a hand-written, marshmallow-scented thank-you note! :)

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  • Pledge $15 or more
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    474 backers

    A thank-you note and first dibs on our inaugural marshmallow run! You get a dozen marshmallows in your choice of the Classic Flavors: Vanilla Bean, Double Dutch Chocolate, Mocha Chip, Orange Dreamsicle, or Lemon Meringue.

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    10 backers All gone!

    FOR INTERNATIONAL BACKERS ONLY: Want to be brave with me? I haven't test-shipped Kerfluffles outside the U.S., but I would love to try. For this reward level, you get two dozen marshmallows in two different Classics flavors of your choice. I'll pay shipping, and in exchange, you give me feedback about how the marshmallows arrive. If international shipping is successful, I will offer that service when our web store opens in the fall. Were marshmallows meant to fly? Let's find out together! :)

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    1435 backers

    For being such a loyal supporter of the marshmallowy arts, you get three dozen marshmallows in your choice of Vanilla Bean, Double Dutch Chocolate, Mocha Chip, Orange Dreamsicle, Lemon Meringue, or a Kerfluffles Flavor of the Month.

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    147 backers

    Feel that? It's sugary-sweet power running through your veins. :) You get an exclusive vote in our selection of the first-ever Kerfluffles Flavor of the Month! We'll send you two dozen marshmallows of your choice of the Classics (Vanilla Bean, Double Dutch Chocolate, Mocha Chip, Orange Dreamsicle, or Lemon Meringue), plus two dozen more of the flavor you help choose, for a total of four dozen. Top it off by eating your marshmallows while wearing a cool new Kerfluffles t-shirt.

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    267 backers

    Sometimes the only thing harder than choosing which flavor of Kerfluffles you want next is waiting for it to arrive. So we say, why do either? This Reward level gives you a baker's dozen of every flavor, all at one time. (You won't need your Sampler, so we're adding it in.) Backers who choose this level will receive 13 marshmallows from each of the Classic flavors, plus 13 Kickstarter Exclusive Kerfluffles. That means 6-1/2 dozen fluffy little cubes will arrive on your doorstep simultaneously. Best. Day. Ever.

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    116 backers

    FOR INTERNATIONAL BACKERS ONLY: After test-shipping to nine countries, Kerfluffles are ready to make their official overseas debut! Backers at this Reward level will receive six dozen marshmallows in up to six flavors. You choose from the Classics (Vanilla Bean, Double Dutch Chocolate, Mocha Chip, Orange Dreamsicle, and Lemon Meringue) or the Kickstarter Exclusive (Mayan Hot Chocolate). We will ship them to you anywhere in the world via First Class Air Mail. The fluff is about to fly! :)

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    86 backers

    Just the marshmallows, ma'am. No t-shirts, no difficult decisions, just plenty of sugary goodness. You get two dozen marshmallows every month for three months, plus a note reminding you of the importance of protein in a balanced diet.

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    12 backers All gone!

    You are hereby a member of marshmallow royalty! We will create a custom Kerfluffles Flavor of the Month with YOU in mind and send you three dozen from the first batch. The possibilities are endless: Like things caliente? Wait until you taste our Mango-Chili-Lime marshmallows! Got a little foodie in you? Try a gourmet marshmallow infused with Pineapple and Basil. Take a walk down memory lane with marshmallows that taste like Homemade Apple Pie or Birthday Cake. What flavor are you going to pick, your highness? You can also choose three dozen of our Classics flavors to munch on, for a total of six dozen marshmallows. Eat them while wearing a limited edition Kerfluffles t-shirt made just for Kickstarter royalty.

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    5 backers

    Kerfluffles make wonderful favors for any wedding or baby shower, birthday or anniversary party. For this Reward level, receive 40 party-size boxes with four Kerfluffles in each. Mix and match up to two flavors to suit your theme or your favorites. Includes custom boxes stamped with an image you select: names, the date of your event, or a logo. This reward is available for delivery starting in December, but backers may choose a future date. Marshmallows = FUN!

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    8 backers

    FOR INTERNATIONAL BACKERS ONLY: Welcome to the ranks of international marshmallow royalty! Backers at this Reward level will receive six dozen marshmallows every month for three months. You choose from the Classics (Vanilla Bean, Double Dutch Chocolate, Mocha Chip, Orange Dreamsicle, and Lemon Meringue) or the Kickstarter Exclusive (Mayan Hot Chocolate). And because you're royalty, you can also choose which months we ship them, beginning this December.

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    12 backers All gone!

    You are not just marshmallow royalty, you're the ruler of the realm. You get all the perks that come with the title: a t-shirt made exclusively for $200+ donors; a custom Kerfluffles Flavor of the Month NAMED after you and three dozen marshmallows from the first batch; plus two dozen marshmallows a month for three months. For your monthly mallows, you can pick from any of the flavors currently on offer each time, including our holiday sampler. Because that's what it means to be king, baby.

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    9 backers Limited (1 left of 10)

    Want to be a VIP? Or maybe you just like a challenge. ;) Back Kerfluffles at this exclusive $500 Reward level, and get marshmallows when you want 'em, how you want 'em. You get a total of fifty dozen Kerfluffles on demand, shipped anywhere in North America. Just let us know when you're ready for more, and choose from any of the flavors on offer when each order is placed. Order all 600 mallows at one time, or get a few dozen every month: it's your call. Your fifty dozen are good until December 2015. On you mark, get set…

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