Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
Thank you for your message. I'm sorry to hear you have not yet received your SoundSkins yet.
I've checked out system and we are missing your contact information. Could you please email us your address and the item you wanted to order? This can be send to: email@example.com.
from the other comments I‘ve read, I assume that you shipped the soundskins. Is that the case ?
I haven‘t received any product yet.
Hi Yannick Durst,
I checked and I'm afraid something went wrong because your personal info and Soundskins preference is missing. My apologies for the inconvenience. Could you please email firstname.lastname@example.org with your address and let us know which item you'd like to receive? Thank you in advance.
Hi Katie Hager,
Thank you for calling. For your information, you order will be shipped today but the Sub Charcoal is currently out of stock. We will ship it to you in about two weeks. My apologies for the inconvenience but I've put it in our system so it will be arranged automatically!
For anyone else that has not heard about their order, I called VANMOKUM at +31 (0)20 820 35 08, and spoke with someone that assured my order would be sent out same day.
Hi, when I can expect a shipment for my order ?
I initially selected a color Jan 8, asked for an update on Feb 14, then I wrote to email@example.com on Feb 22 to ask again for an update on my order. No response so far. Would you please be able to give me an estimate of when I should expect a shipment?
Again, we feel very sorry you feel that way.. We take this campaign very seriously. We're incredibly busy with the production, the website, the orders, that everything is correct - it takes a bit more time than we expected. Please, e-mail us at firstname.lastname@example.org with your complaints and questions, and we'll try to help you as soon as possible!
If 'Team Soundskins' is so 'INCREDIBLY busy'...may I ask with what if you don't answer the backers emails or shipping products? Do you even take this campaign serious or do you just use this platform as a PR marketing for vanmokum?
Again I just got a real bad feeling about this campaign.
Hi Ben, Kimberly and Sander,
I'm so sorry for the late replies, we have been INCREDIBLY busy, our inbox has been very full. Could you e-mail email@example.com? They can help you further from there, but there's a chance the answer will take some time.. We're very sorry!
Am i the only one that has been waiting for this product to ship ?? supposed to receive them before christmas originally, this is .... a tad late. ALSO would you mind answering your emails? tried every 2 weeks without any answer so far.
Hello...anyone responding anymore... so money is just gone... no product that was promised and no response???
But that's all in the game of Kickstarter...
This campaign is not my favorite, I got a very bad feeling afterwards.
Hi I haven't received my item. I was ok not receiving by Christmas...but this is ridiculous.
@Christian Rodriguez I've got the same issue. They have said 'The skin won't block any signals.'
I have received my Soundskins and love the design and appearance. My only issue is that the IR receivers on my Playbar seem to be a lot less receptive now with the Soundskin installed.
I received them today ! Thanks ! very good reactivity ;)
I received them today (@Sander without having tracking code) and I like them, thanks!
Can you e-mail us at firstname.lastname@example.org? We'll help you from there!
Are we getting track and trace info about shipping?
Just received mine today. Thanks a lot. great product!
If a Soundskin for the old Play 5 is available, please contact me.
Gelukkig nieuwjaar! Kan je een mail sturen naar email@example.com? Dan helpen we je vanaf daar verder!
Corinne van team Soundskins
Zie helaas net pas dat ik te laat ben om een Soundskin voor mijn Playbar te bestellen. Is er nog een mogelijkheid om een Soundskin te bestellen bij jullie?
Hi Stefan and thank you :-)
My favorite color is Stone Blue.
Many thanks for an awesome looking skin that will make the Sonos look so much better and congrats on the success of the campaign. Also many thanks for a swift reply!
I’ll pick up a skin for my Play 1 during this campaign and buy another skin for the One once you’re done making it, no matter if its here on Kickstarter or from your webpage!
And on a personal preference note, which color do you (Jessica or anyone else from the team replying to this message) of the Skins do you like the best ? :)
Thanks for your email and pledge!
Please find the answers below:
1. Which functions of the One will not work that well with the Play 1 skin?
Since the sizes of the ONE and Play 1 are exactly the same, the functions will work as well. However, we have designed the skins especially for the Sonos Play 1. The top of the Sonos speaker differs and this is for us the main reason to develop a new skin for the ONE.
2. Will there be problems with the touch controls or the microphone?
As far as we have tested, no.
3. Would you recommend me to wait to buy a Soundskin for the One until you release a Sonos One specific skin?
It's always better to have a design perfectly matched to the speaker. So, in that case, yes we do.
4. Also, do you think you’re going to use Kickstarter as a platform for the next round of Skins?
Good question and we will think this over :-). But no, we haven't talked about a 'new round' on Kickstarter yet. We do know the shipping will be free (worldwide) after the Kickstarter campaign too.
Hope these answers are helpful!
Have a nice evening!
@creator I have one Sonos Play 1 and one Sonos One. You mentioned in a comment earlier that “most functions will still be usable as is on the Sonos Play 1. However, we will develop and create new Soundskins for other Sonos speakers later in 2018. And so also especially for the Sonos ONE"
Which functions of the One will not work that well with the Play 1 skin? Will there be problems with the touch controls or the microphone? Would you recommend me to wait to buy a Soundskin for the One until you release a Sonos One specific skin?
Also, do you think you’re going to use Kickstarter as a platform for the next round of Skins?
Thank you for your mail! After the campaign has ended, you can buy Soundskins via our website. If you send us an email (firstname.lastname@example.org) with your contact information, we can update you when it will be for sale.
Very best wishes,
@Creator When and when will these be for sale ? Amazon.com ?just got more sonos speakers and would prefer to wait for Retail. thanks.
Thank you for your mail and interest in Soundskins!
You can, of course, buy more skins after the Kickstarter campaign. However, the Kickstarter discount won't be available then. If you pledge more now and send us a message (email@example.com), we will make sure you will receive all skins (in the colors you prefer).
Are we able to add more skins when the Kickstarter ends? Or do we have to pledge the extra amount and follow up with a message
After the campaign has ended, you will receive an email from us. You can let us know your preferred colors then. Due to the Christmas season, it will be in the first week of January. You will receive your Soundskins later in January.
How do we use the giftcards?
First thank you for your interest in Soundskins!
You can upgrade your pledge, by adjusting the amount. In your case, it will be €35 + €28 (2x Soundskins for your Sonos Play 1 + 1x Soundskin for your Sonos Play 3). After the campaign has finished we will contact you for your preferred color(s) and address.
The exact combination of Soundskins that I want is not available as a reward (1 Play 3, and 2 Play 1s). Will we be able to add more Soundskins using Backerkit or some other method?
Hi Peter, the Soundskins are washable, just cold handwash. Best Jessica
Are the Soundskins washable?
Thanks for the confirmation :), looking forward for the Soundskin!
Hi Sander and Emily,
So sorry. I thought I had commented on your post already. But yes, the infrared signal of your remote is still usable with the Soundskin on the Playbar. The skin won't block any signals.
Very best regards!
Can you give us a confirmation that the INFRARED signals aren't blocked if the Soundskin is on the PLAYBAR?
Thanks for the prompt response!
Hi Joshua, I hereby would like to give you my answer, as promised. The skin fits the Sonos ONE as written before. And most functions will still be usable as is on the Sonos Play 1. However, we will develop and create new Soundskins for other Sonos speakers later in 2018. And so also especially for the Sonos ONE. Best! Jessica
Hi Joshua, The sizes of the Sonos Play 1 and Sonos ONE are identical. But we will come back with our answer about the touch controls tomorrow. Have a nice weekend! Best, Jessica
Will the covers designed for the PLAY:1 work with Sonos One? In particular can the touch sensitive controls on top of the Sonos One be used?
Any news on the question that Emily Lam has asked about the remote infrared signals on the soundbar? That was something I never thought about.
Hi Neurenburg, Thank you for your pledge!
We will send you an email - most probably next week- to ask you for more details and information, like address and preferred color.
Please do let me know if you have any questions left.
Feel free to send an email to firstname.lastname@example.org.
Very best, Jessica
Hi, Question about the X-Mas delivery. The funding lasts till 28 of december. That is after Christmas. But I can only select the colour after completion. So How Do I select the colour of my skin?