Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
I was just looking through my account and realized I had never received the product I'd backed.
Was there some sort of error that prevented this?
I am still waiting for an email providing me a tracking number, I have sent you a private message and an email on the 7th of November but still haven't heard from you. I see that you last logged onto Kickstarter on the 11th of November so you did get my message but it appears that you have chosen to ignore my message. Can you please contact me regarding my backing or refund me my money. I am attaching an email with this message. Do hope to hear from you soon.
I am still waiting for Paddle Coat hooks. I just noticed in the updates that all the packages have been marked as shipped in September, can you please check if my coat hooks were shipped and what my tracking number is? I can't find any info on them in my inbox. Last email from Making Made was an update in July and after that I can't find any more messages.
They were being shipped to
I was hoping for a response to the several emails or postings concerning your project. After having spoken with Kickstarter Support, they informed me that their terms state: "Our Terms are clear that the creator is to provide the rewards as promised or a refund to their backers". Based on this, I am requesting a refund be given since I was not sent the trivet I backed.
I received my order but it was incorrect. I had ordered the hard white maple, but instead received the American Walnut. (V-Tray and Bowl). I am sorry if I am incorrect in saying this but it would seem as though, based on other comments left and my own experiences, your Kickstarter backers have truly taken a "backseat" to your exhibit presentations and trade shows. If you had sought backing for your trips only, and not for promised goods, maybe there would not be so many disgruntled persons.
I received my package today. The trivet is completely different to that offered and is an inferior design. I was hoping for good looking addition for my kitchen but this is just a bent bit of metal that I have no use for. I should have been made aware of this and allowed to change or retract my backing. I am very disappointed with the product and lack of communication.
I received my package today and its all wrong. Instead of the blue I ordered, I got black pieces. Instead of the trivet I ordered, I got different version. Instead of the extra set of walnut hooks, I got nothing.
Please remedy what you can immediately.
I received my package today, but the aluminum trivet was not the design I backed. Why was I not offered an option to cancel my backing? While I happy your project was funded, I would not have backed it with the design you sent. I am very disappointed how this was handled....
Hi, I would like to inquire about the time line of the delivery of my order - paddle coat hooks (set of three w/ hardware) - still haven't arrived (and I don't have any information that they have been shipped/received a tracking number for intl shipping).
I would be really grateful if you give me an update on the status.
Sorry about that, I will have another sent out to you.
I have received my order from Okum Made. Unfortunately I only received one set of walnut paddle coat hooks. I have a message from you earlier in the project confirming two sets for my pledge.
I assume that this is a simple mix-up. Please let me know what I need to do to get my second set.
You logged on today and still have not updated your backers.
Have you shipped anything out yet?
You said that shipping would start on July 10th. You have not responded to my emails or given any updates even though you have logged in as recently as yesterday. Don't you feel you owe the backers an explanation?
It's been a month since the last update, what's the word?
Has shipping started?
Hi, I haven't received anything yet.
Should I be worried? Because you mentioned that you would start shipping them out beginning on July 10.
Could we get an update please?
@Scott S. Its so nice to read your full appreciation behind our project. It makes me hopeful and happy to hear about your sincerity for material and its integrity. I thank you for your very generous pledges and belief in okum made. I have no doubt it will look just right on your oak desk, would love to see pictures once the products get settled into your home. Thanks again, david
I just found your project from the Kickstarter homepage - its the Project of the Day, and for very good reason it seems. Your work is beautiful. I love the look of wood, especially when it is captured in all its splendid glory - too many people today paint over the grain rather than using stains or preservatives to bring it out. It seems you have done a wonderful job of highlighting what it is that sets wood apart from other materials. And for that, I just backed for three sets (one for me and two more for gifts). I am even considering adding a few pieces on, because you can never have too many paper-clip holders, or pencil trays for that matter..
Good luck with the rest of the campaign. Can't wait to get these in May. They will look fantastic on my Oak desk I think.
@ Liz & Robb, thank you for being an integral part of making Made and your best wishes.
@ Neal, We did not intend to sell them individually. But will gladly handle the request . Thank you.
Can one buy either the v tray or bowl separately?
The author of this comment has been deleted.
beautiful! best of luck.