Just looked at the Jolt campaign and the folks supposedly behind it. Yup, that looks very much like the Hey Joe but with some cosmetic design changes and the elimination of the wire mesh filter. The wording in much of the campaign is also very similar to the stuff here. I am starting to believe that this (and now the Jolt) was actually done by a Chinese company who are using surrogates in the US to scam people using crowd funding campaigns. It explains why the people supposedly making the product knew nothing about manufacturing or coffee, why the product was so cheaply made, and why it was funneled through a front company that supposedly makes fire pits in Atlanta (which was why they were so dusty and poorly packaged).
Kickstarter has been hassling me to fill in your survey, so I entered "please-ignore". Just letting you know :-) (I cancelled my order some time ago, there's no way to cancel the survey).
For anyone out there that can get their money refunded, do so as soon as possible. My unit failed almost immediately (3rd cup), and the coffee was insipid. Too bad it is a failure, but it is a failure no matter what you may hear otherwise.
Compare this Kickstarter project to the Bragi Dash...
Eventho it is an immensly more difficult/technical product, they got/had
- excellent reviews
- multiple options for design tracks, in case 1 flunks out > every step updated to the backers
- every design change/component update, functionality expansion > updated to the backers
- Great aftersales (my unit had a bug, which sw updates didn't fix), replacement in 1 weeks time
- Fast and friendly customer support/care
I am very glad I got out of HeyJoe after the first changes poped up that made this product deviate to far from the original project specs and product HeyJoe promised backers.
Second the motion for a HeyJoe product/project ban on Kickstarter. This is a total mess of a KS project.
I should add that even Amazon is out of new units. All used at $84.95 a pop. All of the recent 2016 reviews are poor. The value proposition just isn't there with this product. Sometimes there are duds.
Tough break for all the international backers. If there is any consolation, you are only missing your money. The final product that was shipped in my opinion has no value. I have gotten two batteries and both died after 2 and then 3 uses. For those five 10oz cups of coffee I could not personally stand the flavor. The GoJoe is fundamentally flawed and my guess is that the company is out of capital so you won't be getting a refund. Since the last run was "damaged" they are probably getting those done for free which is why they will take so long.
same here - I am starting a twitter campaign @heyjoebeans - nothing horrible - just persistence now... especially as they are selling these now and I haven't got a refund, product or explanation. Poor Show !
Please remember that the backers made this happen for you, updates are important, even if you've had no further developments post an update, it shows that you have us in mind and not mugging us off.
Thanks for contacting! We're currently in the process of securing the certifications for sending our product overseas.
Unfortunately this is a very lengthy process due to the coffee being a food product.
I currently have no ETA for when we'll be shipping your order. I can however add your email to be notifiied as soon as international shipping starts?
Thank you so much for your patience,
- Jak verybody, I have ask there and get this information:
Hi XXXXXXX,
Thanks for contacting! We're currently in the process of securing the certifications for sending our product overseas.
Unfortunately this is a very lengthy process due to the coffee being a food product.
I currently have no ETA for when we'll be shipping your order. I can however add your email to be notifiied as soon as international shipping starts?
Twice been promised a refund for both me and my wife. So far the only result is the obvious lies of Jordan. A joke of a product made by a joke of a man!
Hi, International backer here. I've been mostly supportive of your efforts on this project but having not received any communication since February, and no mug either, I'm having second thoughts about Kickstarter as a whole.
its absolutely a waste of money. Ive been legitimately trying to give it away to my friends and nobody wants it because it doesnt work in so many ways it would be ridiculous to list them all. Dear international backers, if anyone would like to have mine, ill send it to you just so I dont have to live with the guilt of throwing batteries in the trash. Send me a DM
Wow!. Lost touch with the status, being a early backer, International and certain as you are aware, have not received mine yet.
After reading all the comments, Wow, again....another wild goose chase....
So, is it fraud if you get solicit money from people and promise a product in return, actually produce the product, but refuse to deliver it to the people that gave you the money in the first place ?
On the off chance anyone is reading this from Hey Joe - enough is enough now. I can't wait any longer for you to send me this. No updates on certification for months. Please email me to arrange refund.
It's now may 2016 and I still haven't received my mug. All I really want is a refund now. Can you please contact me to arrange? This has taken so long that I have lost all enthusiasm for this product.
And by censoring I mean he has someone watching all of the paid for reviews in order to report any and all comments to Amazon as soon as they are posted. Disgusting.
And now, not only is Jordan padding the Amazon ratings with a LOT of paid for reviews on both the mug and coffee, he is actively censoring anyone who tries to comment and point out the fake reviews.This is out of control.
Sharper Image is down to three stars. Not sure if they are choosing to round up to the whole star. Thomas and I have the two one star reviews and there are two five star reviews which is a 2.5 rating to me. One of the five star reviews is clearly a plant.
-
In my correspondence with Jordon he is shipping out a new charger. My second battery will no longer take a charge. It will be interesting to see if the original battery gets revived. I have never questioned that he was not censoring any of the media posts. All the denials in the world wont take away the truth that they have censored and blocked backers from giving their opinion.
-
In my opinion you don't get any do-overs at this crowd funding game. If a funded project doesn't deliver on campaign promises then it is game over for any other ideas you may want to pursue with the help of the crowd. I haven't checked to see if Jordon is putting a 2.0 campaign on Inde-gogo.
After the first Amazon listing disappeared, I pasted my review to the new 2.0 listing, and it was approved and visible for a couple days. Then it disappeared. I'm attempting to post my review again, but it all seems shady.
@Thomas Yeah, he actually wrote that in my email. And the Facebook thing is crazy. I didn't even write anything negative. One woman wrote something like "This looks so cool. I want it!", and I wrote "Make sure you read the reviews before buying it.
Thomas-
Thank you for informing me. Why Jordan can't be bothered to tell the people that are effected by this is a completely different story.
He calls himself the CEO on the Amazon listing and linkedin so I was just going with what he calls himself. They also had an add for interns a while ago and the listing stated that the interns would be competing for the chance at a job with Hey Joe so there is a chance that there are employees though I mostly meant people being payed for services rather than proper employees. The amazon people for example.
His response to the international orders question is a valid one when it comes to retail sales. Since the mug is an electronic device with a Lithium battery they would need to obtain certifications to legitimately sell in various countries. It was one of the issues I brought up over a year ago when I questioned Jordan's understanding of the true scope of selling this product at retail globally since he had no plan to obtain optional UL certification. Though I would not consider it a valid reason for simply fulfilling the backer orders. They could easily be shipped without any certifications using a shipper that can handle Lithium batteries (like Fed Ex or UPS) and shipping them individually. The backers would just need to be informed that there is a slight risk of customs in their country holding or refusing the shipment, the same risk that any importer has.
Oh, and he isn't a "CEO" and he doesn't have any employees. Hey Joe Coffee is not an incorporated business and he (and the rest of the Hey Joe threesome) are just employees of a company in Atlanta that makes outdoor fire pits. The same company who's shipping department he uses to ship our mugs from (probably why they are all dusty inside the package).
Did he really tell you "I am not personally censoring any comments. I truly want to hear your feedback. I do not manage our social media, but can reach out to the person who does to discuss any reasons why a comment may have been deleted. I will personally reach out to address this with them directly." .. well that was a flat out lie. They are still censoring all feedback on Facebook that is not high praise and people who were banned for simply saying "You should read the reviews of the product" in reply to a question asking if the coffee is good (that is what I was banned for saying) are still banned. Not to mention what they just did on Amazon.
Use this space to cheer the creator along, ask questions, and talk to your fellow backers. Please remember to be respectful and considerate. Thanks!
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Show older commentsJae Won Lee 6 days ago
Hey, When can I get my stuff? Am I need to more wait???
Thomas Palmer on October 4
Just looked at the Jolt campaign and the folks supposedly behind it. Yup, that looks very much like the Hey Joe but with some cosmetic design changes and the elimination of the wire mesh filter. The wording in much of the campaign is also very similar to the stuff here. I am starting to believe that this (and now the Jolt) was actually done by a Chinese company who are using surrogates in the US to scam people using crowd funding campaigns. It explains why the people supposedly making the product knew nothing about manufacturing or coffee, why the product was so cheaply made, and why it was funneled through a front company that supposedly makes fire pits in Atlanta (which was why they were so dusty and poorly packaged).
Enrique on October 4
Kickstarter has been hassling me to fill in your survey, so I entered "please-ignore". Just letting you know :-) (I cancelled my order some time ago, there's no way to cancel the survey).
Mike on October 1
Looks like they're trying to rip off some more people
"Over the past 3 years [of design]"
https://www.indiegogo.com/projects/jolt-brew-coffee-tea-in-the-palm-of-your-hand-battery…
Mike on October 1
"Over the past 3 years [of design]"
https://www.indiegogo.com/projects/jolt-brew-coffee-tea-in-the-palm-of-your-hand-battery…
A. Joseph
Superbacker
on September 25
This thing sucks. So batteries are bad? I've had one but with moving and such finally get to use it. Well nothing happens...... What now. Smh
Jonathan An on September 22
Maybe we should find him and ask for a refund to his face. Since posting here obviously gets no results.
Mike on August 28
product is h-o-r-r-i-b-l-e
Phil Balma on August 24
For anyone out there that can get their money refunded, do so as soon as possible. My unit failed almost immediately (3rd cup), and the coffee was insipid. Too bad it is a failure, but it is a failure no matter what you may hear otherwise.
Jon Lazin on August 23
My unit broke and I never even got my 2nd battery. Can I at least get a refund for the battery I never got?
E. Jansen on August 23
Compare this Kickstarter project to the Bragi Dash...
Eventho it is an immensly more difficult/technical product, they got/had
- excellent reviews
- multiple options for design tracks, in case 1 flunks out > every step updated to the backers
- every design change/component update, functionality expansion > updated to the backers
- Great aftersales (my unit had a bug, which sw updates didn't fix), replacement in 1 weeks time
- Fast and friendly customer support/care
I am very glad I got out of HeyJoe after the first changes poped up that made this product deviate to far from the original project specs and product HeyJoe promised backers.
Second the motion for a HeyJoe product/project ban on Kickstarter. This is a total mess of a KS project.
Ben Diederich on August 23
I should add that even Amazon is out of new units. All used at $84.95 a pop. All of the recent 2016 reviews are poor. The value proposition just isn't there with this product. Sometimes there are duds.
Ben Diederich on August 23
Tough break for all the international backers. If there is any consolation, you are only missing your money. The final product that was shipped in my opinion has no value. I have gotten two batteries and both died after 2 and then 3 uses. For those five 10oz cups of coffee I could not personally stand the flavor. The GoJoe is fundamentally flawed and my guess is that the company is out of capital so you won't be getting a refund. Since the last run was "damaged" they are probably getting those done for free which is why they will take so long.
Rolando Inzunza on August 12
I agree
Ben Diederich on August 11
I think your expectations of a refund might be a little optimistic.
Rolando Inzunza on August 10
Refund please.
Lee Sharanjit Tamber on August 10
Hi there
Update please!! U.K. Backer here!!
Michael Dunn on August 3
Used my once... Horrible coffee, 2 bad batteries and now its resting in peace in a landfill in Ohio. Take a look at MOJO coffee
roger farley on August 2
same here - I am starting a twitter campaign @heyjoebeans - nothing horrible - just persistence now... especially as they are selling these now and I haven't got a refund, product or explanation. Poor Show !
Jean-Francois Gosselin on August 2
No news since February (international backer in Canada) . I want a refund please !
David Aparicio on July 28
Any update for international backers? [UP]
Toshinobu Kawai on July 21
It has been 2 years since I backed... So far I got nothing...
Eddie Knighton on July 13
Please remember that the backers made this happen for you, updates are important, even if you've had no further developments post an update, it shows that you have us in mind and not mugging us off.
Uwe Michael on July 5
Hi Uwe Michael,
Thanks for contacting! We're currently in the process of securing the certifications for sending our product overseas.
Unfortunately this is a very lengthy process due to the coffee being a food product.
I currently have no ETA for when we'll be shipping your order. I can however add your email to be notifiied as soon as international shipping starts?
Thank you so much for your patience,
- Jak verybody, I have ask there and get this information:
Hi XXXXXXX,
Thanks for contacting! We're currently in the process of securing the certifications for sending our product overseas.
Unfortunately this is a very lengthy process due to the coffee being a food product.
I currently have no ETA for when we'll be shipping your order. I can however add your email to be notifiied as soon as international shipping starts?
Thank you so much for your patience,
- Jak
Magnus de Pourbaix on July 1
Twice been promised a refund for both me and my wife. So far the only result is the obvious lies of Jordan. A joke of a product made by a joke of a man!
Mos on June 27
Hi, International backer here. I've been mostly supportive of your efforts on this project but having not received any communication since February, and no mug either, I'm having second thoughts about Kickstarter as a whole.
Kashta Coulter on June 25
its absolutely a waste of money. Ive been legitimately trying to give it away to my friends and nobody wants it because it doesnt work in so many ways it would be ridiculous to list them all. Dear international backers, if anyone would like to have mine, ill send it to you just so I dont have to live with the guilt of throwing batteries in the trash. Send me a DM
Takashi Imamura on June 21
I am international backer.
I am waiting for my mug for a long time.
Where is my mug?
K7 on June 20
Wow!. Lost touch with the status, being a early backer, International and certain as you are aware, have not received mine yet.
After reading all the comments, Wow, again....another wild goose chase....
Wesley Morta on June 19
Ho hum :( Bladdy Kickstarter. Guess international backers can add this to their donation list.
William Tjiong on June 12
any international backer received their overpriced mug yet?
renz on June 8
I still didnt received the other piece. i pledge 2 pcs as noted from the beginning but you are not replying back. When will you send the other one???
Eddie Knighton on June 6
Any update for international backers???????????
message number 2
Cliff Lin on June 4
I've tried to contact the creator just ship to mugs to my US friend, but none of the reply.
Anyhow, can i take either my money or my mugs back??
David Aparicio on June 3
Any update for international backers??????????? +1
Eddie Knighton on June 2
Any update for international backers???????????
Trent Dame on June 1
So, is it fraud if you get solicit money from people and promise a product in return, actually produce the product, but refuse to deliver it to the people that gave you the money in the first place ?
roger farley on June 1
On the off chance anyone is reading this from Hey Joe - enough is enough now. I can't wait any longer for you to send me this. No updates on certification for months. Please email me to arrange refund.
Phillip Ferguson on May 31
Jordan,
It's now may 2016 and I still haven't received my mug. All I really want is a refund now. Can you please contact me to arrange? This has taken so long that I have lost all enthusiasm for this product.
Alex Krupnik on May 17
It's funny, because some of the paid reviews aren't even giving 4 or 5 stars. Like, he couldn't even bribe people into liking it.
Thomas Palmer on May 16
And by censoring I mean he has someone watching all of the paid for reviews in order to report any and all comments to Amazon as soon as they are posted. Disgusting.
Thomas Palmer on May 16
And now, not only is Jordan padding the Amazon ratings with a LOT of paid for reviews on both the mug and coffee, he is actively censoring anyone who tries to comment and point out the fake reviews.This is out of control.
Branden on May 13
Please check inbox.
Thomas Palmer on May 13
Wow. And the flood of fake paid for reviews on Amazon begins. *sigh*
Ben Diederich on April 28, 2016
Sharper Image is down to three stars. Not sure if they are choosing to round up to the whole star. Thomas and I have the two one star reviews and there are two five star reviews which is a 2.5 rating to me. One of the five star reviews is clearly a plant.
-
In my correspondence with Jordon he is shipping out a new charger. My second battery will no longer take a charge. It will be interesting to see if the original battery gets revived. I have never questioned that he was not censoring any of the media posts. All the denials in the world wont take away the truth that they have censored and blocked backers from giving their opinion.
-
In my opinion you don't get any do-overs at this crowd funding game. If a funded project doesn't deliver on campaign promises then it is game over for any other ideas you may want to pursue with the help of the crowd. I haven't checked to see if Jordon is putting a 2.0 campaign on Inde-gogo.
Gary Bunker on April 28, 2016
After the first Amazon listing disappeared, I pasted my review to the new 2.0 listing, and it was approved and visible for a couple days. Then it disappeared. I'm attempting to post my review again, but it all seems shady.
Alex Krupnik on April 28, 2016
@Thomas Yeah, he actually wrote that in my email. And the Facebook thing is crazy. I didn't even write anything negative. One woman wrote something like "This looks so cool. I want it!", and I wrote "Make sure you read the reviews before buying it.
It was taken down within the day.
Cornelius on April 28, 2016
Thomas-
Thank you for informing me. Why Jordan can't be bothered to tell the people that are effected by this is a completely different story.
He calls himself the CEO on the Amazon listing and linkedin so I was just going with what he calls himself. They also had an add for interns a while ago and the listing stated that the interns would be competing for the chance at a job with Hey Joe so there is a chance that there are employees though I mostly meant people being payed for services rather than proper employees. The amazon people for example.
Thomas Palmer on April 28, 2016
@Cornelius
His response to the international orders question is a valid one when it comes to retail sales. Since the mug is an electronic device with a Lithium battery they would need to obtain certifications to legitimately sell in various countries. It was one of the issues I brought up over a year ago when I questioned Jordan's understanding of the true scope of selling this product at retail globally since he had no plan to obtain optional UL certification. Though I would not consider it a valid reason for simply fulfilling the backer orders. They could easily be shipped without any certifications using a shipper that can handle Lithium batteries (like Fed Ex or UPS) and shipping them individually. The backers would just need to be informed that there is a slight risk of customs in their country holding or refusing the shipment, the same risk that any importer has.
Oh, and he isn't a "CEO" and he doesn't have any employees. Hey Joe Coffee is not an incorporated business and he (and the rest of the Hey Joe threesome) are just employees of a company in Atlanta that makes outdoor fire pits. The same company who's shipping department he uses to ship our mugs from (probably why they are all dusty inside the package).
Thomas Palmer on April 28, 2016
Did he really tell you "I am not personally censoring any comments. I truly want to hear your feedback. I do not manage our social media, but can reach out to the person who does to discuss any reasons why a comment may have been deleted. I will personally reach out to address this with them directly." .. well that was a flat out lie. They are still censoring all feedback on Facebook that is not high praise and people who were banned for simply saying "You should read the reviews of the product" in reply to a question asking if the coffee is good (that is what I was banned for saying) are still banned. Not to mention what they just did on Amazon.