Use this space to cheer the creator along, ask questions, and talk to your fellow backers. Please remember to be respectful and considerate. Thanks!
Any update folks? Is this another zano fail?
I have never received the product. Would like to get a refund if getting the product is no longer an option.
Never received my product! Would like a refund.
Refund 환불해줘 내돈
Never received my in Thailand but I saw the product on shelf in Apple Store, How the F... would you explain that VAGO team!!!!!�����
Hi, also made a request to the facebook group, please add thanks :)
I have made 2 separate pledges. Received one of them, which was only 1 Vago. But the other one which had 4 with extra bags, never arrived.
i have never got my product.
I'm in HK and just made a request to add into the Facebook victim group. Please allow me to join the group. I backed the project in KS and never got my product!
Deliver or refund!
What a bunch of cunts! It's scum like you that put people off backing genuine projects from genuine non criminal fraudsters! I hope you all die of arse cancer!
Has anyone received a refund? What other action can we take?
I have not received mine. Please check and send.
with 9182 backers we could go legal at least start a social media campaign..this treatment by Vago is not respectful nor considerate to all the backers. Kickstarter should defend backers rights and support us
Thieves - scam for certain - no communication shows their level of integrity
Three months without an update. This project is a failure and definitely feels like a scam.
You may need update the status if you still working hard on this
I have not received VAGO yet (from Japan). however, some people in japan received VAGO from Kickstarter.(review>http://fudeyuu.hateblo.jp/entry/2017/01/02/124412)
Also, another Crowdfunding "makuake" released and people received VAGO. What's going on?
Group for disappointed VAGO supporters: https://www.facebook.com/groups/1146725885437868/
Seem like best option is to call credit card company
That's absolutely my point! In the terms of conditions is written that the Founder has to update us, he has to inform us in case of troubles, he has to try his best to give us the "product" for what we gave him the money and if he cannot he has to give us the money back or give us an explanation.
But in this case we don't get any update since 3 month. We ask, we claim and get no feedback. Fact is that they have produced the product and are selling it! It's not the case that they have problems to produce the product. They are selling it already!!!
I have here only the Terms of condition in german but in german it is clear written: If a backer is contacting his credit card company, Kickstarter will try to clear the matter with the creator. if he cannot provide information that kickstarter will get charge the amount to the bank account from the creator. They have his bank details because they had send him money!
Everybody has to make her /his own decision.
Again: I understand the way how crow founding is work and i was aware that i can loose my money in the case that the product cannot be produced or something like that. But this is not the case here! Vago is clear cheat on us!
How to get back my money ? Refund pls........
I lost more than $1,000.00 dollars, oh my god !
This should not be the case to run this platform.. creators can go missing and kickstarter had their commission and told us to wait for response which obviously is dead communication. If creator can just go missing like this case. Where is the credibility of this platform? In fact all creator can get our funds and go missing just like that. And no one will step in to assist you..we have given them enough time for "a" response.. but we didn't get it.. by consumer right we should already take chance to credit card company for a refund. What's more can we do now?
So nico :). Should people start talking to their credit card company and getting refunds? What's the best action to take at this point. Almost a year since vago got the funds
ian where is written that i'm not allowed to claim my money back? kickstarter write that if a backer is claiming his money back via credit card company, kickstarter will they to help to solve the case and if the creator is not able to proof that the backer is wrong, kickstarter will charge the money from the creators account.
and what does it mean? Will Kickstarter claim then some money from me or will ban me?
My money is already back at my account.
I understand that they are no store and if Vago would not be sell their products in normal stores, i would have say nothing and live with the loss. But they sell their product! they produce but do not fullfill their agreement with us to send us their product for the money we gave them!
I can only recommend everybody to write to you credit Card company! I wrote them 2 weeks ago that i want a refund because i never received a product. I have to sent them a sigend statement with detailed information, the invoice (attached a screenshot of kickstarter) and information if i had contact with vago and asked for refund (attached a screenshot of Facebook where i claimed) and today i got my money back.
Vago is selling their product in shops and is not reaciting here since nearly 3 month! Do you really think that they will refund any money??? Or send the products? If you check their facebook side, people claim there about the poor quality of the product!!
If you want your money back, go to your credit card company and try to get your money back!
Hello! I still didnt receive my VAGO and I want refund please.
it takes a lot of time and I dont want wait any more.
Such a pity Kickstarter won't take any actions to resolve this since we are obivously not getting the product or a refund from the creator.
Hi, I want a refund, its been coming one year now. Ridiculous for such purchase.
Kickstarter is not taking any action on this Scam project.. I have email them a lot of times and got a general answer like I can find on their T&C list. I don't believe this crowd funding platform have no empowerment over those scam project which is likely to happen. Any advise?
when are you going to send my vago?
I time to time check on their taiwanese facebook page, many have comment that it's already on sale on retail stores in Asia, so it's a scam
So is this a legit KS campaign or a Ponzi scheme to use KS backer funds to pay for products delivered on other crowd platforms? I'm confused but that seems to be suggestion below. Especially as all Comms has dried up on this site.
I still haven't got my vego. .
Do you know when you will start shipping?
My VAGO is well received on time but it was broken after using once!
where is my good or refund....omg...you charged my card and no refund or good
Why are we not getting our refund?
Seems Korean consumers who used Korean Crowd Funding Site got the vago.
And i can found some defectives. At least, they got the VAGO.
They got the VAGO about at the end of 2016.
@Craig Bauer OMG I'm Korean and they really do the crowd funding here. seems they made some money from Korean consumers again.
Report this to Kickstarter
Till date still have not receive the items. It's more than 6 months delayed!
I want a refund pleaseeee