Haven't yet recieved your copy of Guts of Glory? Please Read This.
First off, here are the facts of where we are at:
- Domestic Packages to All Backers were sent out. You should probably have them, but some of you do not. More on that in a moment.
- International Packages: Approximately 80% of these packages have been shipped out, including 100% of the higher tier backer packages.
Why is it like this?
I finally got in touch with my friend/contact at the warehouse and he let me know a lot of things that made me feel a lot better about where we are at shipping wise. I've compiled what he told me into a small FAQ here:
Q: Why did the shipping take so long? Why are boxes still being shipped?
A: We shipped these boxes at a very hard time for the US Postal Service. Not only were they dealing with Christmas deliveries, but they just made a deal with Amazon.com to carry all of their packages in exchange for free Sunday deliveries. Whoever made this deal definitely didn't consult the actual postal workers on the ground and they are not thrilled. The postal office we used literally rate limited our packages after we sent the first 400, and told us we could only bring in 50 a day, or they wouldn't process them.
Q: What about International Shipments? Those seem to be taking a ridiculously long time?
A: International shipments are more complicated for two reasons. First off, they have customs forms that need to be filled out by hand. Secondly though, and less expected, was that the USPS has very strict rules about how addresses must be formatted to be accepted by their shipment systems. The warehouse ran into dozens of malformed address issues, and each one was a little extra work that slowed things down further. Additionally, the USPS decided that 'International' didn't mean 'anywhere international', and we have two packages that we just could not send through the USPS despite our best efforts. We've had to send them FedEx at a huge loss ($75 a piece), but at least those backers will be receiving the game soon. Because of that we've adjusted the international shipment locations on our website to only Canada and the UK, and will be slowly expanding back out from there.
Q: Ok, but then Where is my game? I live in the US and you said it was shipped, is it lost?
A: My warehouse contact told me that he isn't surprised given the overload the USPS has been processing that some games haven't been delivered yet. I asked him for a hard date on when we should start looking into lost packages and he told me Monday the 10th. So if you haven't received your package by the end of the day on the 10th, please let me know via a kickstarter message. It turns out we do have the tracking information for all of the packages, just we don't have it in a digital form. On the 10th, if we receive notification from you that your package has not arrived we'll dig into our records and figure out exactly where the package is, let you know, and figure out how to fix whatever is going on.
Q: I emailed you about a change of address for an international shipment. Did that get in before the item shipped?
A: Yes, according to my warehouse contact, we caught these before they went out for the few of you that asked for changes.
Q: What happened to the orders for the Friend and a Friend Editions, and the Surprised Art Collector Edition? I got shipped the wrong thing.
A: There was an error in the shipping system in the warehouse where all of these orders got collapsed into normal "one copy of the game" orders. So people who backed for 2 copies, 5 copies, or a special signed + random art copy, only got one normal copy.
The replacements have already been shipped out, so you should get the proper packages for your backing level soon. (random art people will get a whole new copy that is signed and has art in it. You can keep your "bonus" vanilla copy :) ).
I hope that this information helps. I certainly was comforted to hear a lot of it. It's especially nice to know that we have tracking numbers on everything.
And now for something completely different:
We're co-hosting a launch party for Guts of Glory with our friend Eric Zimmerman's new game Quantum, which is a completely amazing dice-based space combat game.
The party will be this Thursday (tomorrow!) at the NYU Gamecenter at NYU Poly in Brooklyn. More info is at their website here.
We'll have a designer panel where Eric and I talk about our games and making them moderated by the amazing Margaret Robertson (@ranarama on twitter). There will also be Prizes, a DJ set by our own Jesse Fuchs, and a space to play and buy copies of the games. The poster, designed by Jess Worby is below.
Thanks so much for bearing with us on all of this. The response to the game from those of you who have received it has been really positive, and hopefully more of you will have that experience soon. I'm mortified it had to be slightly marred by this shipping debacle. As it has gone with this project, we're always learning.
-Zach (+Jess +Jesse)