A few more clarifications!
Again, we apologize for the late response time on many of your comments. We have thousands of messages that have come in over the past few days and we are working frantically to get all of them answered as quickly as possible. We know that there is a group of Kickstarter backers who are rightfully frustrated by the big design changes, but the inflow really has been exceedingly positive. There are also several vocal dissenters that to our surprise, were not even full unit backers (or even customers at all!). We have had breweries reaching out to us, a crazy number of pre-orders, and tons of other exciting opportunities.
We did want to address a few major common things that have come up:
Bags price: Much earlier (long before the Kickstarter began), we mentioned prices for the bags as high as $5 but since we were able to put in a high volume order, we drastically reduced the cost and passed the savings on to you. The bags will cost $1-$2 depending on the volume size of the order. They will be available for order through our website, many local breweries, and some other beer related stores (homebrew shops, growler filling stations, etc.).
Design: It’s extremely common for a prototype to look different from the final production unit due to specific factory efficiencies (slimmer, more metal, different colors available). The model you saw in the video and on the website was handmade by our engineers. Keep the feedback coming! We’re in the final stretch and we would love to hear the details about exactly what you liked from original prototype and what you don't like about the latest design to firstname.lastname@example.org.
Brewers: We have heard several comments questioning the need for breweries to be so involved with the design details. The importance here is simple, if breweries don’t fill, then SYNEK doesn’t exist. Your ability to get SYNEK filled anywhere is our greatest concern. Brewers work hard to make great beer and we want to be respectful of the way it’s captured, preserved, and served.
Launch: We will begin rolling out through US cities in spring (around our promised launch date) with everyone receiving their SYNEK by early summer. Regardless of your city, you will have the opportunity to attend any launch party and pick up your SYNEK there. We are rolling out on a city basis to maintain high quality control – make sure that all of the brewers understand and have the necessary tools to fill. By launching in each city, alongside brewers, in your local brewery, we have the opportunity to make partnerships that will ensure the long term success of the craft industry.
Pre-order benefits: We wanted to confirm that all Kickstarter backers are getting additional benefits not available to current pre-order customers. This includes: 10 additional bags, priority preference for the launch parties all across the United States, extra goodies at the launch party, and we’re partnering with brewers to get exclusive gear/beer that will be available to our Kickstarter backers before any other customers.
Money-back guarantee: We are on the verge of turning this vision into a reality. There are a lot of brewers who are depending on SYNEK or some other solution working. They need it. We understand that there are a lot of changes going on with the product, and we appreciate your support to date. We ask that you let us invite you to our launch parties, personally hand you your SYNEK, and cheers you for your support. If you aren’t interested in supporting us anymore, we hold to our promised 100% money-back guarantee anytime up and through the shipping date. Just email Eric@SYNEKsystem.com and he will get back to you in the next several days.
Thanks again for everyone’s amazing support!
- The SYNEK team