My most recent shipping estimate was mid-October, but unfortunately it's looking more like late October now. Games are scheduled to ship in the EU next week, but a few hiccups with fulfillment in other regions leave me without hard ship dates yet. Full details by region are below.
I appreciate you understanding that my estimates are my best guesses made in good faith. Thank you for your patience as I navigate the complexities of global logistics for the first time!
United States and Canada
I learned on Monday that the container carrying the retail copies of Lagoon had arrived at my distribution partner's warehouse. I was expecting the pallets of the Kickstarter copies of the game to be arriving at my fulfillment partners (Amazon.com and Snakes & Lattes) about the same time.
Unfortunately, when I emailed my freight broker for an update I was disappointed to learn the pallets are still in Chicago. I was told earlier that pallets take 2-3 days more to process than do full containers, but for some reason in this case it has taken much longer and I don't know why I wasn't informed of the delay earlier. It's frustrating, but I've expressed how important it is to get these moving ASAP and I anticipate having an ETA from my freight broker soon.
Also, to be clear, I've given firm instructions to my distribution partner that Lagoon cannot hit retail shelves until backer copies have shipped.
Bottom Line: I anticipate the games will probably arrive at my fulfillment partners next week and begin shipping shortly thereafter. I would be very surprised if they don't ship before the end of the month.
European Union and Vicinity
Spiral Galaxy was not able to ship these before heading to the Essen game fair in Germany that's happening right now, but will next week.
Bottom Line: Spiral Galaxy plans to commence shipping on Wednesday, October 22.
I continue to be frustrated by the slow communication with my fulfillment partner 4PX. They setup an account for me to upload all the fulfillment details a week ago, but the login didn't work. I've sent multiple emails pushing to resolve this issue and they tell me they're working on it. I just sent another message imploring them to fix my account before the weekend so we can get on with fulfillment.
Bottom Line: I'm escalating my pressure on 4PX, and am still optimistic we can get your games shipped in October.