Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
Hi Uzane, can you please resend your e-mail and ensure that is sent to firstname.lastname@example.org? Our support team will be attending to your query.
Hi @Michael Kuralt, thanks for letting us know, we're so happy that you well received the product and really appreciate your sharing!
Hi @Laura Anne, we're so glad to hear that! Enjoy and feel free to share your thoughts :-)
Hi @Charlton Chu, we're sorry to hear that, can you please email email@example.com? our support team will look into your case shortly
Hi @James Christy, we've already started shipping and many orders are on the way right now. Please stay tuned :)
Good day Mizu. Please can you check on my delivery. All it’s keeps telling my tracking number is sent to airline on the 2 of June. No other updates. I have tried emailing and contacting you at contact us to no prevail.
Please see what you guys can do
My towels just arrived today in the USA! I never got a shipping notification, but I guess that doesn't matter now. The box was from SonicSoak, Inc instead of Mizu. The towels all appear to be in good condition. I hope they stay that way!
Just got my towel I’ll let u know how it goes
@Team Mizu, I got the towels are they are so thin and already falling apart just by rubbing them! I want a FULL REFUND.
I live in Japan, and I haven't received my towels yet.
Hi @Minty Hunter, thanks for letting me know, our support team will look into your case and will respond to you shortly.
My towels turned up with lots of edge-fraying, and the hand towels are 26" x 11", not 30"x20" - less than half the area they should be! The bath towels are 53x27 not 56x30 - should be 20% bigger.
I've contacted support and it's a death-by-paper-cuts: they answer ONE question and ignore the others.
They promised 3 weeks ago a solution for the small size.
I see nothing on here other than people with shipping angst- I imagine when the actual towels turn up, they'll find they've been waiting for a much smaller, damaged product.
Why would you keep shipping a sub-standard product that clearly doesn't match what you proclaimed it would be?
Hi @Mike Heck, there are a variety of reasons why our timelines aren't concrete, there are just so many factors at play between manufacturing and arrival at your doorstep. Many orders are on the way right now. and we're uploading some more tracking info by this week. Also, we will be sending out an update later this week. Please feel free to email us at firstname.lastname@example.org if any further questions.
Hi @Cindy La, we will post an update later on this week!
Hi @Roy Praver and @Andrew, we will ask those commenters to answer themselves, please kindly note that we've already started shipping and many orders are on the way right now. and we're uploading some more tracking info by this week. Please feel free to email us at email@example.com if any further questions.
@Mizu Support will just make up any excuse they think is remotely plausible to avoid providing any shipping details. "Shipping in a few weeks" is getting really old; that was the response from almost two months ago.
I've pressed them for concrete answers numerous times without any useful response. I wouldn't expect that to change.
I'm in USA waiting for mine still. It would be great to have a more definitive time frame to expect them.
@Roy I have not. I hopped onto the comments today to see if anyone in North American had seen any updates or received their pledge. Looks like nope :(
Has anyone in North America received towels or tracking info yet?
Maybe they’re just a “few weeks” away.
Hi @Kim, we're really sorry for the delays caused! We're happy to inform you that we've already started shipping and many orders are on the way right now, we're shipping out more and more each week! Any details, please feel free to send an email to firstname.lastname@example.org
I am in Canada.
I thought the towels were supposed to be shipped by now?
When will I be getting my towel??
@Mizu: I'm not going to get into a debate here. Suffice to say, that your lies are easy to see through. This is more an exercise for the others to see how much a scam this whole project was from the start.
From the UPS website: "There is no limit on the number of packages UPS will pick up.
From the USPS shipping guide: "There is no limit on the number of packages USPS will pick up from business customers."
Hey Mike - sorry if we were being unclear - both UPS and USPS have limits to how many packages they can pick up from each location. Because the towels are very bulky and our location is later on in their schedule, we are very limited in how many we can send. We are shipping via UPS and USPS depending on location and bundle, and have been shipping the past week and will be shipping well into next week.
It does absolutely no good to send send an email to the support "team." They just send back the same useless response. Here's a perfect example: I asked for specifics of when and how they were shipping, including my tracking number.
The answer I received was that their warehouse was overwhelming UPS, and therefore could not provide any details.
By my count there are 980 backers in the U.S. and Canada. So there should be no problem sending that many parcels over a few week span.
BTW, on an average day, UPS handles 15.8 million packages.
Hi @Martin Zecher, thanks for letting me know, our support team will look into your case and will respond you shortly. Please feel free to email us at email@example.com if any further questions.
Hi @Ramona Price, we're really sorry for the delays and excited to inform you that shipment has started in the Northern America region and should get delivered soon. Please feel free to email us at firstname.lastname@example.org if any further questions.
Dear Mizu team, if you "want to make every backer happy from the bottom of the heart", then please give me the refund I'm asking since 29th december. And don't say the lie that you "already started production", I never filled the backerkit form and already sent 13 emails asking for the refund since you made clear the towels were chinese.
Thanks in advance.
Where are my towels?!?! How much longer will it be before I receive them? Do you have any sort of timeline for delivery of all the rest of your towels?
Hi @Maaz Mansori, thanks for letting me know and we are really sorry for overlooking your email, I've forwarded to our support team, they will response you shortly. Please feel free to email us at email@example.com if any further questions.
Hi @Kimme Nguyen, We really apologize for the delays, we've already started shipping and many orders are on the way right now. Any details, please feel free to send an email to firstname.lastname@example.org
Hi @Mike Heck, We totally understand your sentiments and thanks for backing our campaign. I'd like to take a moment to emphasize that there is no bot here, our team is always actively working on the campaign and want to make every backer happy from the bottom of the heart! We are really sorry for this delay but now we have already begun shipping, actually some reported that they have already received their units. Please feel free to send us email to email@example.com if any questions.
Hello, I still haven't received a response to my second e-mail after nearly 2 weeks now. My first e-mail I asked if it was possible to get any type of refund due to the extended delays and concerns about the product based on comments here such as significantly smaller size and a towel that does not absorb water, etc. You last stated the towels would be in the U.S. the week of May 30th and would be shipping shortly after. This was after the initial delay. It's now been 6 weeks and for the past couple of months, all you have to say is that it will ship in a few weeks. I was offered a 50% refund due to my money going towards production. As I understand this as a backer of many other projects, I had decided to take the 50% but it was never given to me and no response to my e-mail either. If you have the towels in the U.S. now and want to ship them to me, that's fine. I will evaluate the product to see if it is at least remotely close to what you advertised. However, if the size is significantly smaller and/or the towel does not absorb water as others stated, I'm going to have to return them, even if it is for only 50% refund.
It’s been a long time that I almost run out of patience to wait!!! When will my Mitzu towel set deliver ???
Hey Mike, yes it's just as you said. It's all a big cheat.
Did you receive your towels? Me I did but it's really for nothing.
I love the way the bot just keeps repeating the same B.S. and lies in response to anyone who asks about shipping status.
My Backerkit account has shown "Ready to Ship" for about two months. So I highly doubt anything is going to change. Just more lies and stalling tactics. How stupid (gullible) does Mizu think we are? It's pretty easy to see through this scam; I just wish I had seen all the red flags before giving theses thieves my money that will never be recovered.
I suppose there is a small entertainment factor reading the comments and backers still expecting towels. Still, I emphasize with the others who have also been defrauded.
Hi @Jodi L. Israel, we've already started shipping and many orders are on the way right now. Any details, please feel free to send an email to firstname.lastname@example.org
Hi @Charles L Johnson, we've already started shipping and many orders are on the way right now. We will update your tracking number soon later no worries. Any details, please feel free to send an email to email@example.com
Hi @Bugger The Banks, our support team would be very happy to answer your concerns, can you please send an email to firstname.lastname@example.org
Could you please let me know when I might expect my towels? I am in the US.
Much thanks, Jodi
Still no towels - need tracking numbers. See below....
Mizu Support Collaborator on June 12, 2018
@Charles we'll have the US ones out in the next couple weeks!
Charles L Johnson on June 12, 2018
Team Mizu - I have not received any tracking numbers. My ship-to address is in USA. Please send tracking numbers.
Creator, can you please confirm washing / care instructions for the Mizu towels? I have several items of clothing that also contain silver thread & they usually advise avoiding bleach: what are the "dos & donts" of washing these towels?
Hi @Nfolio We are really sorry for the delays caused and everything goes well now, we've already started shipping and many orders are on the way right now. We appreciate your kind patience!
Hi @Mike Heck We are really sorry for the delays caused and everything goes well now, we've already started shipping and many orders are on the way right now. We appreciate your kind patience!
Hi @Mutch Thanks for letting me know and really sorry about your problem, we will check with the logistics department and look into this problem for you soon. I appreciate your kind patience!
I got a response from MizuTowels after asking for a refund. "Issues were experienced that resulted in shipments be made in a less than timely manner but at this point, we can give you the assurance that all hitches have been arrested so, we'll certainly be shipping in a few weeks. Your order is under "Ready to ship" status already, so we can't offer a full refund. Thanks for your kindly understanding!"
First, towels aren't shipped after like a year. Two, well you can take what you want from their response.
The most effective way of getting a business to respond is going to a government agency such as BBB. I have filed a complaint with them and encourage everyone to do the same.
I never heard about shipping or tracking for mine. I have actually began a cancellation of the intended funds due to flat out lies and failure to provide items that were purchased. Not to mention all the people who have received them has stated the defects that were rampant with the towels.
I have never seem so many lame excuses and outright lies with any project I've backed. No, I stand corrected. The other turned out to be a fraud and the creators were charged as criminals. No saying that's the case here, but it wouldn't surprise me.
I'm just going to have to write this one off and get the real deal through Amazon; even with shipping from Japan, it will be just a few weeks. With the laughable Mizu, it looks like next year, assuming they ever deliver the poorly made, inferior quality goods others have reported. But I highly doubt anything will ever ship.
This project is the last straw for me on KS and I've cancelled all my ongoing pledges.