Current activities and development
it's time to share our current activities with you and to outline the timeline, so here we are with some fresh news.
We have been receiving the returned watches and carefully inspecting the issues reported by you. Our priority for next week is to get the defective watches fixed and returned to their owners.
The whole last month we have been carefully investigating your feedback on the HW issues.
In terms of breaking glass, we have found the underlying issue is a slight defect on the gaskets. We have checked with our vendor and only a small percentage of gaskets should be defective. This week we have started a thorough QC to identify the good and bad gaskets in our inventory.
For the current batch of watches dispatched to you, we are sure that by now everyone with the defective gasket has already experienced the glass break. But still, just in case, we would like to ask you to check your watch glass. If you see a crack or anything that seems unusual to you, please let us know immediately.
In case your glass is not broken or damaged now, it means that your gasket is 100% sound and you do not need to worry, your glass is safe.
We believe we can finish rechecking all our inventory next week or the week after.
We should have less than 5 - 10% of defective gaskets so once we are done with the inventory check, we will be able to resume the assembly and order additional gaskets without any influence to the overall schedule. It seems the assembly should be resumed in 2 - 3 weeks from now.
We are happy to say that all the other flaws reported by you are solved already! (if you wish, you can check the previous update for more details).
As promised, we are also continuously improving and updating both mobile application and watch firmware. All updates are moving forward as planned, first application update has already been released to the stores, firmware update is also available - in the mobile application for Over The Air update.
We are well aware that everyone is excited to wear the watch on your wrists. So we would like to take this opportunity and thank you all for your patience, we greatly appreciate that!
Thank you all,