Super-Mega Backer Update: Shipping Confirmations & Super-Mega PocketC.H.I.P.
C.H.I.P.sters & Pocketeers!
And on Sunday, don't miss Dave's talk on the center stage, PocketC.H.I.P. or: How and Why We Made the SciFi Device from our Childhood!
CONFIRM YOUR SHIPPING ADDRESS!!!
We want to get your rewards to you as quickly and simply as possible, so we built a new shipping system that is easy to use and directly connects you to our shipping partner.
Our new system replaces the Kickstarter and BackerKit fulfillment methods we’ve used in the past. If you have sent us your address using one of those systems, it’s already been transferred to our new system. However, you MUST confirm your address is correct in the new system.
Expect an e-mail from firstname.lastname@example.org very soon with a link to confirm your address using our new shipping system.
AGAIN: Your pledge will not ship unless you have verified your information. This is true even if we have already shipped you a C.H.I.P.!
Mass production is underway for PocketC.H.I.P.s, HDMI adapters, and VGA adapters! We will be shipping in batches beginning the last week of May. Some batches may not ship until early June.
EMAIL > KICKSTARTER MESSAGES
There is an issue with the integration between ZenDesk, our customer service platform, and Kickstarter messages.
We read and respond to every Kickstarter message, but have found that our responses through ZenDesk get lost in the ether instead of getting back to you. We are working to resolve the issue moving forward.
The best solution both long and short term is to contact us directly at email@example.com, rather than using Kickstarter as a third party. Again, for questions and support, email firstname.lastname@example.org.
hearts – everyone @NextThingCo (especially Kurtz, Michael, Howie, Peter, Ben, Tina, Ari, Scott, Crunch, Alex, PocketC.H.I.P., and Super-Mega PocketC.H.I.P.!!!)