Have you guys tried the ahoy email address - a few messages down from here. Contact Next Thing directly NOT through this messaging mechanism. Lots of folks (including me) have had both their kickstarter rewards and subsequent purchases provided by Next Thing so its not a scam. Yes the project was late - but that is the nature of kickstarter projects - Chase them directly.
I never received anything. i actually forgot about this project because there were no updates. i'm confused they launched a new product in November of last year, yet did deliver their first product. Am I correct?
Hi, does anyone know how to better contact them? I backed them all the way back in 2014, got an email asking me to update my address, but past then, no contact, I don't even think I got a confirmation. Nothing. Radio silence. Please help, anyone?
Jacob Wheadon (from CHIP) sent me the product, but I think he informed the wrong address. He's e-mail is not working anymore.
The message I got from de delivery service: "Not Delivered - Addressee not present- Message left"
How can we solve it?
Hi all--
We've tried to message some of you individually, but if you need customer service help, please contact us via ahoyahoy@nextthing.co. Kickstarter messages have been unreliable so we're asking everyone to email our helpdesk there.
Thanks!
--NTC
For all those having a problem contacting Next Thing via e-mail, please make sure you're sending to: ahoyahoy@nextthing.CO (note that is not a mis-spelling, their domain is a .CO domain *not* a .COM domain). This error appears at least twice in recent backer comments.
we pledged in JUNE of 2015 -- we have confirmed our address, we have sent several emails but we have not received anything, not even a response to any of our emails. It's starting to look like fraud
We've tried to message some of you individually, but if you still don't have your reward, it's probably because we need you to confirm/update your address at track.getchip.com. If that doesn't work, please contact us via ahoyahoy@nextthing.co. Kickstarter messages have been unreliable so we're asking everyone to email our helpdesk there.
So what is the deal? There hasn't been an update for MONTHS and now all of the sudden there is press on The Verge about these things. How about you guys deliver to your backers before you start reaching out to the press?
I have pretty much given up on this. Despite numerous attempts using all the techniques recommended on the blogs it cannot connect to any wifi network. So I will be tossing it. This pretty much does it for me with technical Kickstarter projects. I'll focused on artistic (music, video) moving forward.
I've had no updates since June - my pledge was in May of last year, and even the delayed shipping schedule has long come and gone- and no response to any of my emails. The shipping site fails to send the password reset to my account. Attempted contact with nextthing.co is not returned. I believe that I've wasted my money here.
Still waiting for my product. I have left numerous messages through Kickstarter. Please fulfill your end or issue refunds. Starting to feel swindled out of my money.
I messaged the project organizers about my apparently vanished order, and their robot told me about bbs.nextthing.co, which seems to be the real place to get info. Good luck.
I am a backer and have some issue with the initial delivery. Communicated with your team earlier and was told that it will be shipped to me again but have yet to receive anything since the last email 3 months Ago.
Many errors of "Next Thing Co" caused my order was lost. The postal service lost my order. "Next Thing Co" lost my mail with my claims. They did not make the proper follow-up so they did not send another packet on time. now they have stock and I have to wait for public sale in November to send a new package again wait months for the order. I am very angry..
Hi There! I too have sent you a couple messages. I still have not received anything in the mail. Please reply to my message with status of my order.
Thank you.
Hier kannst du den Projektgründer anfeuern oder dich mit anderen Unterstützern austauschen.
Noch Fragen?
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Ältere Kommentare anzeigenNeil Manuel vor 6 Tagen
Have you guys tried the ahoy email address - a few messages down from here. Contact Next Thing directly NOT through this messaging mechanism. Lots of folks (including me) have had both their kickstarter rewards and subsequent purchases provided by Next Thing so its not a scam. Yes the project was late - but that is the nature of kickstarter projects - Chase them directly.
Alan Phung am May 24
I think we should take legal action and sue this company
Alan Phung am May 24
Can I get my money back??
John J. Matta
Superbacker
am May 10
I agree. I haven't heard from this group in 6 months. Are they still around?
Angelo Brown am April 15
I never received anything. i actually forgot about this project because there were no updates. i'm confused they launched a new product in November of last year, yet did deliver their first product. Am I correct?
Ralph Hernandez V am March 12
Hi, does anyone know how to better contact them? I backed them all the way back in 2014, got an email asking me to update my address, but past then, no contact, I don't even think I got a confirmation. Nothing. Radio silence. Please help, anyone?
Antoni Osmólski am February 25
Hi everyone, similar as some of you I did not receive anything. I wrote them email but nobody wrote back! I should got it January 2016.
Jose Luis Mazzitelli am February 21
Hi. I did not receive anything. Could somebody contact with me, please?
Rodrigo Martins am February 16
Jacob Wheadon (from CHIP) sent me the product, but I think he informed the wrong address. He's e-mail is not working anymore.
The message I got from de delivery service: "Not Delivered - Addressee not present- Message left"
How can we solve it?
ThomasDN
Superbacker
am January 18
https://theoutline.com/post/888/an-engineer-rigged-a-rotary-phone-to-play-a-text-adventure
K. A. am December 13
promised delivery by may 2016, it is now december and still NOTHING--no product, all emails have been ignored - looks like a scam
Next Thing Co. 3 eigene Projekte am December 6
Hi all--
We've tried to message some of you individually, but if you need customer service help, please contact us via ahoyahoy@nextthing.co. Kickstarter messages have been unreliable so we're asking everyone to email our helpdesk there.
Thanks!
--NTC
Jillian Crudo am November 29, 2016
I still haven't received my chip and haven't heard back from kickstarter or chip. I've emailed and no response.
joseph nudd am November 24, 2016
My chip failed to work can you guys help me out ?
Rodrigo Martins am November 24, 2016
how can I get my money back?
Rodrigo Martins am November 21, 2016
It's almost 2017 and I still haven't received my CHIP.
Plz send me the tracking number.
Sandro Fouche am November 16, 2016
For all those having a problem contacting Next Thing via e-mail, please make sure you're sending to: ahoyahoy@nextthing.CO (note that is not a mis-spelling, their domain is a .CO domain *not* a .COM domain). This error appears at least twice in recent backer comments.
K. A. am November 15, 2016
we pledged in JUNE of 2015 -- we have confirmed our address, we have sent several emails but we have not received anything, not even a response to any of our emails. It's starting to look like fraud
Next Thing Co. 3 eigene Projekte am November 15, 2016
Hi all--
We've tried to message some of you individually, but if you still don't have your reward, it's probably because we need you to confirm/update your address at track.getchip.com. If that doesn't work, please contact us via ahoyahoy@nextthing.co. Kickstarter messages have been unreliable so we're asking everyone to email our helpdesk there.
Thanks!
--NTC
Tom Schloßmacher am November 15, 2016
My chips are on the way, got tracking info.
Thomas
Ryan Vereen am November 8, 2016
So what is the deal? There hasn't been an update for MONTHS and now all of the sudden there is press on The Verge about these things. How about you guys deliver to your backers before you start reaching out to the press?
Steve Goodman am November 4, 2016
I have pretty much given up on this. Despite numerous attempts using all the techniques recommended on the blogs it cannot connect to any wifi network. So I will be tossing it. This pretty much does it for me with technical Kickstarter projects. I'll focused on artistic (music, video) moving forward.
Karl Thorp am October 30, 2016
Sorry I meant ahoyahoy@nextthing.com
Karl Thorp am October 30, 2016
Have you tried ahoyahoy.nextthing.com?
William Hamilton am October 29, 2016
I've had no updates since June - my pledge was in May of last year, and even the delayed shipping schedule has long come and gone- and no response to any of my emails. The shipping site fails to send the password reset to my account. Attempted contact with nextthing.co is not returned. I believe that I've wasted my money here.
William Hamilton am October 29, 2016
Who do I contact for my chip?
Andrea am October 29, 2016
I received my 2 chip as expected
Karl Thorp am October 29, 2016
@Carlos Ortiz
I can vouch, it is not a scam I got my PocketCHIP a while ago, keep contacting them, they will straighten it out
Besley am October 22, 2016
me 2
Carlos Ortiz am October 21, 2016
+1 on no CHIP received yet. Looks like a scam now.
Christopher Sneeringer am October 17, 2016
Still waiting for my Chip. I was backer number 8,067. I have sent several messages. What is going on? When will I get this product?
Zhou Su am October 13, 2016
waiting....
Makenzie Reid am October 13, 2016
Still waiting for my product. I have left numerous messages through Kickstarter. Please fulfill your end or issue refunds. Starting to feel swindled out of my money.
Masaki Sugiyama am October 10, 2016
My order hasn't arrived yet. Please confirm.
Wil H. am October 8, 2016
Haven't received anything yet.
still haven't received mine..
I did submit address verification.
Pledged $93 for
All of the things!
PocketC.H.I.P. (includes one C.H.I.P.) + additional C.H.I.P. + VGA Adapter + HDMI Adapter + Battery
Backer number
22,100
Stephen Calnan am October 6, 2016
I messaged the project organizers about my apparently vanished order, and their robot told me about bbs.nextthing.co, which seems to be the real place to get info. Good luck.
Igor Rodrigues am October 4, 2016
I'm still waiting for my chip e hdmi adapter.
Zhou Su am October 2, 2016
haven't got it yet
Arthur E. Apolinario am September 30, 2016
Was I supposed to receive my chips by now?
Rob Heathcote am September 30, 2016
I am still waiting for my chip and controller. No update, not messages on ship date .... WHATS GOING ON :(
Tom Schloßmacher am September 29, 2016
No chip until today...shame!
Mike Schmidt am September 28, 2016
So I almost forgot, but I still haven't received my hdmi adapter.
AngryNERD am September 27, 2016
Haven't received my chip either, unfortunately.
Leslie Owusu-Appiah am September 26, 2016
I ave yet to receive my PocketChip. What do I do?
Robotbase am September 23, 2016
Hi all, pls check out our new campaign for the best ergonomic chair.
https://www.kickstarter.com/projects/648217121/chair-the-advanced-art-of-seating
Neve lim am September 23, 2016
Hi,
I am a backer and have some issue with the initial delivery. Communicated with your team earlier and was told that it will be shipped to me again but have yet to receive anything since the last email 3 months Ago.
Francisco am September 23, 2016
Sorry my bad english, only speak spanish...
Many errors of "Next Thing Co" caused my order was lost. The postal service lost my order. "Next Thing Co" lost my mail with my claims. They did not make the proper follow-up so they did not send another packet on time. now they have stock and I have to wait for public sale in November to send a new package again wait months for the order. I am very angry..
Christopher Sneeringer am September 20, 2016
Hi There! I too have sent you a couple messages. I still have not received anything in the mail. Please reply to my message with status of my order.
Thank you.
claudia pilar perez gonzales am September 15, 2016
I can not load my email to q send my pocket and nobody answered me in NTC, q I can do
claudia pilar perez gonzales am September 15, 2016
Srs, NTC I sent several emails and never answered, this project is a fraud