Refunds, Saves, and ACE!
Before everything else, if you are a Linux backer who has asked for a refund and have not yet received it, our sincere apologies. We were hoping to get to his much sooner, but due to the age of our Kickstarter, we do not have the ability to do refunds through Kickstarter itself. As a result, have had to set up a system that will allow us to issue refunds manually through PayPal. We expect to be able to finally start using this system next month. This process is manual and our bandwidth is such that we hope to process all refunds between October and our 1.1 release at the end of the year. If you're a Linux backer and you'd like a refund because we will not be delivering a Linux version of the game, please ping us again through the Kickstarter message system and let us know what Paypal account we should direct the refund to. If you do not have a PayPal account, please make one! We do not have an alternative mechanism of processing refunds at this time.
Second, our reduced team is making progress on the art book and soundtrack. We plan to make these backer rewards available on the Humble Bundle download pages also by December. For those who did not back at a level to receive these rewards, we are investigating ways to make these available as game DLC through Steam.
Third, we're still hearing reports of performance issues in the form of stalled hearthlings and buildings not building. Fixing these are our team's first priority, but in order to do so, we need your saves! If you have a save that shows performance issues or a stuck building, please post it for us here:
As those of you who have been following for a while know, performance problems can occur at the intersection of any of our many systems, so the most efficient way of making the game better is to solve against an instance that's actively problematic. Anything you can do to help us here would be much appreciated! We will continue to push updates with performance and bug fixes to our Steam Unstable branch through the fall until a final 1.1 release in December.
Finally, if you're missing more Stonehearth content, as opposed to bugfixes, I want to specially call out that the community modders of Stonehearth ACE have been hard at work creating all kinds of beautiful new things for you to enjoy. You can find their heartfelt work here:
Personally, we find their work really inspiring, and we're glad that so many of you are still finding a place to be creative inside the world of Hearth.
All the best,