Those pesky Chamax...
tl;dr Printing errors of varying severity discovered, some more easily resolved than others. Make sure to bookmark our website's Downloads section to get the latest versions of the rulebook, rules inserts and errata.
Also, shipping to backers ~75% complete.
As of today, we have shipped to 609/799 backers, or a shade over 75%. 1/31 still looks like a reasonable date for the end of main fulfillment. Cases involving shipping or receipt difficulty will be processed once that is complete, and will take into February.
Unfortunately, we have discovered a few problems which we did not expect, and only even came to realize as backers posted questions on our website and elsewhere.
We, as the producers, are solely responsible for the state of our product. In detailing the errors and what occurred, I don't mean to shift blame in any sense. In fact, I don't think blame is really a useful concept in this situation. Rather, it is our goal to explain the process, where it went wrong, and what we can do about it.
Right before full production printing, we approved what are called Proof Sheets. These showed the cards as they would appear in their final versions (but before cutting, hence the red dielines). Here's an example of one card, Bulk Hauling.
Unfortunately, what was printed was an older and incorrect version. Note the three yellow Passage icons, rather than the three green Cargo icons.
Apparently, after we approved the proof versions, an older set of files were used to produce the cards, the rulebook, and the rule inserts.
The files were a previous version, and though in the vast majority of cases identical to the proof version, there were a few misprinted cards and the rulebook and inserts are all outdated as well.
We believe the outdated printed materials are limited to:
Quick Play and Card Anatomy Inserts
and the following cards:
Bulk Hauling (adventure card)
Tukera Lanes Subcontract (adventure card, and actually just the complication half, Cryptic Rider)
Lt. Cmdr Sir Sandar van Othlezee
Time is Money
On the Lam
In some cases the errors are relatively minor, in others very drastic. While any errors are annoying, if this were the sum total of the issue, we may have just swallowed it. Unfortunately, there's a much bigger problem.
Crew skills are supposed to be represented by an icon within a geometric shape, bounded by a colored border. Unfortunately, crew cards have been almost entirely misprinted. Except for a very few crew, the skill icons in the crew skill slots were not printed correctly, and as a result, they don't have borders on the icons, which makes it much more difficult and confusing.
Here's an example of the correct version:
Notice the gold border? Unfortunately, almost all crew cards have been misprinted:
Initially, we were 100% baffled by how this could be, because we never produced borderless skill icons. But interestingly (at least if you find printing interesting), the borders actually do exist, they're just covered by the black ink. Neither we nor the printers entirely know why this has happened.
But since it impacts almost every crew card, the issue is pretty serious. We're still working out exactly what kind of solutions we can offer. At this point, nothing is certain. The factory is working with us with the aim of reprinting the erroneous cards, which we would then ship out to backers individually. This is our preferred solution, but it is the most expensive. Other potential fixes include offering the cards on our website so individual backers could print them or retain print-on-demand services.
If reprinting does happen, this would be a process that would stretch out for weeks. In the meantime, we've produced a guide (included below at the end of this update), which will also be available in the downloads section of our website, which shows the icon equivalence (the correct rulebook and insert files are already available there).
We're severely disappointed by this turn of events, which honestly came at us out of left field. All of us feel very keenly our obligation to our backers and the wider Traveller community, to put out a high quality product.
We will keep the community updated as this process unfolds. in the meantime, we're going to continue with fulfillment, and we're doing our best to get packages out to everyone as quickly as possible.
It's impossible for us to express our appreciate for our backer community. We're going to do our best to do right by you all, and that commitment is driving every aspect of our efforts.