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A card game with trade, exploration and combat in Marc Miller's classic RPG setting, The Third Imperium.
A card game with trade, exploration and combat in Marc Miller's classic RPG setting, The Third Imperium.
775 backers pledged $56,676 to help bring this project to life.

Misjump

Posted by Horizon Games (Creator)
18 likes

Short update, but disappointing all the same.  I had been hoping I wouldn't have to look like an idiot again in 2017, but I find ways.  

Our fulfillment service is partnered with a company called SF Express for shipping.  It had been the understanding that they could fulfill directly from the factory floor in Southern China, but unfortunately it turns out that isn't how things are.  The orders that have been fulfilled thus far were shipped using FedEx International, which charges a rate that is unsustainable for us.  

We have only now become aware of this fact.  Astute backers may notice in the last update the shipping bills were from FedEx, which we understood would be the case for the first few while the SF Express system got set up.  But it appears now that they were never going to be able to service our orders from our factory's location.

Accordingly, our product is being loaded up into trucks and freighted to Beijing, where SF Express will be able to handle distribution.  That process will be completed no sooner than Friday, and potentially into next week, due to the general complications of the holiday season.  Only once that resolves can fulfillment to individual backers resume.

Delays and additional expenses are obviously frustrating to all of us, myself included.  But I find most disturbing the need to issue a correction so soon after our last update.  

Please accept our apologies for these circumstances.

One of the reasons updates occasionally don't come quite on the schedule as may be optimal is our desire to report accurately.  This latest development really came straight out of left field to all of us here, and we're relaying it to you all in what is practically real time.

That's the latest, and we'll update the community as information comes in.

Sean, Perry Tatman, and 16 more people like this update.

Comments

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    1. Missing avatar

      Michael on

      No worries it happens. Thanks for keeping us in the loop!

    2. Missing avatar

      William R. Cameron on

      Hiccoughs of this kind are to be expected what with suppliers, shippers, and whatnot spread across different continents. What's truly important in all of this is your honesty and candor throughout the process. None of us have any doubts that we'll receive the game and other "goodies" and that certainty is a direct result of your constant and forthright updates. Whenever you learn anything, be it good or bad, you let us all know and that's all that matters. Enjoy your holidays.

    3. Missing avatar

      Gary Barber on

      Thankyou, honest transparent updates like this are what kickstarters are all about. There was an issue, you resolved it. Don't beat yourself up over it. You are doing a wonderful job.

      Personally I prefer that FEDex isn't used they just delay customs processing here anyway and only deliver to street addresses - which is an issue here.

    4. Missing avatar

      Chris Di Donna on

      The important thing is that for every task you could control you did not drag the chain. You're at that point where you throw progress to people who aren't as invested in the product as yourself. There's going to be road bumps. You're all above board.

    5. Missing avatar

      Thomas Metzger on

      Thanks for the update guys! Having ordered things direct from China before, this type of delay does not surprise me. You guys are still keeping us informed and up-to-date, which is what matters to me.

    6. unseen Giraffe on

      Thanks for the insight. Sounds pretty much what I expected. You however are at least keeping us in the loop and are, it seems doing your best. So chin up and crack on mates. it's on the horizon. Many kickstarter creators don't give us even a peep at what's going on.

    7. Horizon Games 2-time creator on

      From what I can tell, there's two basic factors at play.

      First, there's an element of just rote obedience to the process that adds delays. These factories are incredibly capable in terms of potential and scale, but stunningly unable or unwilling to resolve even the simplest obstacles themselves. It's like dealing with one of those genies in a bottle who takes everything literally, so if you wish for "a million bucks" you get a huge herd of deer. And if for some reason the genie can't make out any word, rather than asking for clarification, it just stands there confused until a week passes and you ask what happened to your wish.

      Second, all of their initial estimates are more or less honest, but they don't communicate in any way circumstances that could change them that would only be known to them. For instance, they may say they can make everything in a certain amount of time. And that estimate will be essentially true. However, they make this same offer to multiple parties, so by the time you accept, you may be first in line, you may be fifth, and there's just not a lot of good ways around that.

      We're very happy with the quality of the sample products we've received, and by and large, working with the factories hasn't been too stressful. In some ways, they've even accommodated us beyond our initial requests, and also, some of the issues that have come up were definitely our fault. That being said, they do do things differently over there, and working through the process is taking time.

    8. unseen Giraffe on

      This seems to be part of a pattern with many of the Chinese manifactures for kickstarters. Your not the first to be dumped on, nor the last. Hope the plans work out for us all.

    9. Ric Van Dyke
      Superbacker
      on

      Bummer. Thanks for the update and keeping us informed.

    10. Perry Tatman on

      Thanks for the update and your candour. Production being so far away can be a nightmare to control. I hope that all gets sorted out promptly and your faith in the Chinese distributors is vindicated.