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I never received my cord cruncher
I have not received a response to my message to support:
I purchased 3 sets of headphones (2 blue, one red) as a Kickstarter and was generally very happy with the product. However, I did notice that the sound quality of the earbuds in the blue ones were much better than the red ones (severely lacking in bass).
Unfortunately, I lost one set and then one of the earbuds split in half in one of the blue and one of the red sets. I tried gluing them back together, but the tiny wires must have been damaged and they do not work. I am quite disappointed at the quality of the product as I am always careful in crunching the headphones. Please can you send 2 replacement set (preferably blue, unless you have improved the quality of the other earbuds).
I just got a message stating that a replacement is on the way. Thank you.
I too have a defective earbud. I sent 2 mails to support, several mails to Jay Johnson. Jay Johnson replied once, telling me to contact support. No reply from support. Nothing in junk, whitelisted the whole domain. I will try contacting the support again. I am dissapointed :-(
I too have had a defective earbud. I sent a note to your support staff, they asked a question about where the defect was, I told them and recieved no further information. It was clearly a defect. Jay, I'd like to get a response and how you plan to clear up hte quality issues with your product. Thank you in advance.
Hey Berry, Did you send emails to email@example.com or through KS messaging? We rarely check this site anymore.
I have sent two emails concerning a defective earbud piece on my cordcruncher. So far I have not received any response. Can you please help. Thanks
Hi Sue, Just got your post. Thanks for the info and the shout out!!
Cord Crunchers were a featured gadget on The Giz Wiz Show on TWiT.tv. Also shown on gizwiz.biz. Loving mine.
Hi Pam, we never received a survey response from you! Please contact firstname.lastname@example.org and they will take care of you.
Have they all been shipped?
Haven't received mine as yet.
Nice tip! Not quite what I was thinking of, but the results would be pretty similar.
Received mines some weeks ago here in Brazil.
Orderes two Black and one Red.
Earpieces of the red cordcruncher are totally different from the black. They seem to be a little better also.
One of the earpieces of one of the black ones just split in half after some uses... had to "glue" it together...
Regarding the second black cordcruncher, its left earpiece is a little bit louder than the right one.
The red one is working just fine.
Sound of the black ones is more bass like than the red's sound.
Cordcrunching was amazing GREAT with all of them, so the project/product was successful after all.
We (my friends and I) are really enjoying the earbuds.
Hope your product gets even better with time so I may purchase some more of them.
Edwin, this is for you...
"Edwin on May 18
Reading Elton question I was wondering... wouldn't it be nice if the earbuds end of the sleeve had some type of (maybe optional/additional) clip to hold it in place and avoid weight and wires managing problems?
Maybe a clip which could be attached to Shirt's pockets and/or jacket inner pockets (use them a lot when managing earbuds long wires). Clipping to bacpack's strap would be nice also.
Other option would be a small magnet clip which I don't know if would be a good/bad idea considering that when the wires are crunched the earbuds would get too near of the magnet. Something like this (unsuccessful) one: http://www.kickstarter.com/projects/joestauffer/bud-buttons-magnetic-clip-cord-management"
Hi Marcus, Approximately 1 percent (8 international orders have disappeared). Please forward this comment and your question below to support, and they will reship your order. Sorry about the wait buddy. Also provide your mailing address again so we can be doubly sure we get it to you.
OK - I was told the phones were send 09th of June (?) but never have arrived in Austria. Contact support and after some delay got a "trackingnumber" which gives you nothing back but the date something was send from US. And when asking what the solution for this can be - no comment anymore. Sorry guys - but this sucks ...
Hi Bruno, our customer support guys are pretty prompt with their replies. If it has been more than a couple days, go ahead and send them another message.
Hi Valerie, THANK YOU for the great feedback! A quick note: you can pull the headphone cords apart from one another to increase the "split" length. It should in no way effect the quality of the product in any way, just be sure not to separate more than you need!
Hi Joshua, I'm not sure what you mean by "all different." We are currently in the process of developing a number of different CordCruncher variants. Thank you for the feedback!
I sent you guys an e-mail asking about my tracking number. It would be cool to track it, if I could.
Hey, I received my black cordcrucher a week ago, thought I would give my opinion about it (: My first impression was that the cordcruncher sleeve seemed like a balloon tube, which was pretty quirky. But over time I have grown to like it and the texture is rather nice and smooth. The all black is pretty cool too and the fact that the earphones can become a bracelet/necklace is nifty.
Cord crunching is good, it's easy to pull the cord out of the sleeve and stretch the sleeve to put the cord back in. It's fun to do so as well! However, stretching the sleeve so as to put the cord back in can only be done after I have taken the earphone jack out from my phone/tablet. It would be good if I could adjust the cord length to make it shorter while keeping the earphones plugged into my device, but given the design of the cordcrunchers I understand it probably will be hard to do so. Nevertheless, I really like the fact that I can adjust the cord length and quickly "crunch" the earphone cable to make it short and hence easy to keep. These are great and I think they are the main selling points of these earphones.
As for the sound quality, I feel that it is pretty decent. It isn't better than my $100 klipsch earphones, but then again considering the price the sound quality really isn't that bad, above average actually. Music is clear (albeit lacking a little in sound stage) and has a warm tone to it. The earbuds fit well in my ear and even help to block out some sound. Notwithstanding its cordcrunching abilities, the cordcrunchers actually are rather good quality earphones.
The only qualm I have is that my cordcruncher cords have a very short split length(?) between the left and right wires. The two wires join up together slightly below my chin, which can be a bit constraining for my neck at times. From the videos I have seen the two wires only join together at the upper chest region though, so this may be an exception on my part only. It only affects me slightly so it's not a big issue, would like to check with Jay whether this is an exception?
Overall, the cordcrunchers are great earphones that are worth their money and I like them a lot. (: Thanks for making an awesome product guys!! Best regards ((:
Received mine in germany.. didn't expect the black plastic looks so cheesy..
Sound is muffled, i'm missing heights. Crunching works great. Hope it will last longer than i expect :-(
Good luck for your business
I got one of each color. Why are they all different? The design is nice but I find that I'm sticking a free tangled pair I got because they just sound better than the headphones in the CordCruncher. Do you have any plans to release a pro-version or something with higher quality?
Thank you all for your continued feedback! If there are any issues with your CordCruncher order, please contact email@example.com
I received mine. Does it's job. The whites right side didn't work until I twisted the plug a bit.
I just wished the rubber didn't smell like condom. The earpieces also doesn't look the same. but other then that I couldn't find fault with it.
Really happy with the crunching!
I'm a $500-level-CordCruncher backer and I just received them. BUT, there are just 29 of them in the package, which are short of 3 of white and 1 of black ones. It means 4 of my friends won't get their CordCruncher on time. :( Besides, you mark 40 pcs of headphones on the invoice. It makes me be charges more tax than I thought. Could you help me to check this out?
Thank you very much.
Got the blue pair and they work great!!!!
Hi Ulrik, Manos- We're very sorry to hear about the issues with your CordCrunchers! If you go ahead and contact firstname.lastname@example.org, they will be able to assist you further.
I just received my CordCruncher -what a great idea! The crunching is fantastic for storing them!
Unfortunately the right earbud plays only about half as loud as the left one. Is it possible to mail it in for a replacement?
Received mine today.
white - looks and sounds very crappy and cheap
red - 1 speaker head broken apart - needed to glue it myself but no sound out of it
black - OK and sounds the best out of the 3
No R and L embossed on them by the way
Hi Patrick, that's great to hear! We're glad you are enjoying your new tangle-free lifestyle, and promise that we are continuing to develop the next step of CordCruncher evolution.
Hi freedoms_stain, Wow! Thank you very much for the detailed feedback! That is some very useful information to process.We're looking to begin our second production run here in the next few weeks, and we will definitely do our darndest to make sure that future CordCruncher units meet our expected standard of quality! Thanks again!
Finally, the Age of untangled chords has begun!! I got my cord cruncher today and it's brilliant. And the sound is great, too.
Please come up next with headphone/microphone system for mobile phones. I'll buy one at once.
I received my CordCruncher order today, one each of Red, Blue and White.
I found that from raw signal the Blue units produced the most pleasing sound, the Red was little high on the treble and the White was so muddy they were pretty much unusable.
With a little EQ tinkering on the Red and A LOT on the White I managed to make them acceptable.
I'd take another look at the components you're using for the White units if I were you, even just aesthetically the ear pieces look and feel inferior to the Red and Blue units I received. Even if you just used the same ear pieces as the Red units, most devices will at least have a bass booster if not a full EQ, and really without EQ I would not use the White units and customers who buy these units and can't find a way to make them sound good will not be happy.
If it's a case of me getting a one off duff pair then you need to be looking at your manufacturing and QA.
Also, despite sounding the best, the blue unit lacked any form L/R indication.
Bruce (continued), no problem! I read these comments in the order they were received, so I apologize for not getting to your latest one first. My colleague uses a Speck Pixelskin (I think?), and has no problems with his connection. Sorry about that! It's something we'll keep in mind for the future.
Hi Bruce, your previous comments were in a private message buddy! Check your inbox!
Hi Kai, that's great to hear! We appreciate the comparison!
Hi Brad, thanks for the feedback! We're glad to hear the CordCruncher is working for you! Let us know if the connection problem persists.
Sorry, my bad. I realize now that the "messages" are on a separate page. However, still waiting to learn whether any of your colleagues has a Speck CandyShell case and is having difficulty plugging in the headphones like I am.
Hi Jay -
Did you get my response about the Speck case? Our family certainly likes the cordcrunchers that we received, but I am a bit perplexed that my previous comments have disappeared from the web page? What gives?
I got mine today and I really like them!
The soundquality is - at least for me - on paar with other more expensive headphones that I own (ie Sennheiser CX 300-II).
Crunshing them is a blast - especially when you know that there won't be tangled cords the next time you use them! But I had to watch the video, as I was to carefull at the beginning...
Thanks for this great product and all the best for the CordCrunsher future!
P.S.: Blue ones and no r/l as well - but I dont mind :-)
I got mine yesterday and love them so far. My sound quality is great. I'm glad you posted a video on how to crunch, I was really careful at first but now it seems so easy! It makes working out so easy without that tangled mess in my pocket.
On mine the connector has to be turned a certain way otherwise one ear is out, is anyone else having that problem?
I wish it had L/R but an easy fix is to plug em into your computer and do the L/R sound test and put a black dot with a sharpie on the left or right ear (whichever helps you remember).
Hi Irene, we're very glad to hear you're enjoying your CordCrunchers. Thank you for the feedback! Are your blue earbuds labeled as well?
Hi Susan, yours is one of nicest, most heartwarming comments we've ever received! Thank YOU for making us feel special!!! Tell them to head on over to www.cordcruncher.com/store to see about picking up a few more, but they might want to do it soon! We haven't received our second manufacturing run of CordCrunchers, and we're running low on a few colors!
I ordered 2 black, 1 blue and was pleasantly surprised to have already received them several days ago. I've only tried the black ones that I'm keeping; the other 2 go to son & daughter. I think they work well, both as headphones and the crunch function! (Just as a note, my pair has the R & L marked on the buds.) Good job!
Well, I gave my daughter the red pair. While she didn't try them for sound, she did think the "crunching" was cool! She said she can definitely use them for running, work outs, at work, etc. She had some friends over and the Cord Crunchers were passed around. They all liked them; thought they were a great idea and asked where they could buy a set. Thank you, Jay, for making me feel special! :-)
Hi Tony! While we experimented with a variety of colors for some of our early prototypes, we settled on black cords for all our production run units. In the future, we plan on introducing a high degree of customization, including different earbud types, sleeve, and cord colors.
Hi Erik, that's no good! Please contact email@example.com to see about getting a replacement unit.
Hi Kevin, that's great to hear! We are definitely looking into adding logos and insignias to the CordCruncher sleeve! Thank you for your feedback!