Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
Yes, absolutely, the first wave consist of everything we planned for originally, so both the initial starter packs and the rulebook. That is what most backers choose and we can realistically deliver within the planned timeframe. Everything else will come after.
That would be the theory anyway, but we are going to have a relatively small delay as announced, mainly due to the dice and possibly other components not going to be available until after the Chinese New Year... so, by the time everything that is in the first wave will be ready to ship, we will have ready also some of the extra stuff... I can already guarantee the 3D markers will be in the first wave for sure and probably a couple of the figures unlocked in the campaign...
Your explanation sounds reasonable and would have went a long way prior to the charge coming across. Can you tell us what the first wave consist of and then the second wave?
please don't be disappointed! :)
We will splitting shipping as planned, unfortunately that needs to be done on a individual base as each single shipment is different. The software does not support that. So what is going to happen is that after the first wave has shipped we will calculate shipping costs for the second wave and you'll get a refund via paypal for the difference. I'm afraid this is the only practical way to do it... My apologies for your disappointment, I should have explained it better earlier, hopefully it is clearer now... :)
Looks like we got charged for he additional shipping, but unfortunately, no further word on splitting shipping to save money. Disappointed.
yes absolutely! Sorry I should have mentioned that... the fact is I'm still discussing with backerkit support how to handle this as in the worst case scenario it seems you will need to delete the items above the 70oz/2kg threshold from your order and then re-order them separately as a pre-order. I realize this is a tedious and annoying process to go through, so please hang on and wait just a little longer as there is still hope we can adjust that manually at this end... I'll drop a line to everyone once that is settled one way or another!
Claudio, do we still have the option of splitting our pledge in reduce the shipping costs?
Will add a zero postage fare for a "pick up" option before closing down the surveys!
Can't confirm Crisis yet unfortunately (but will be there if at all possible, so I'd say 90% yes!)
We will definitely be at Salute too!
Pick up at Crisis would be great! Entrance fee would be covered by savings on shipping :)
please wait a bit longer, we are waiting for the new fares, should be better. If not we will look for alternatives... for example I can already tell you now there will be the chance to collect your reward in person at Salute if you happen to go there... we may be attending other events in Europe later on in the year (Crisis probably)... feel free to suggest :)
i mixed it up 02/01/2018 means february -i am not used to that date style. I thought it would be the second of January.
But what about the xtra fees?
what you mean with the pledge manager expire tomorrow?
The pledge manager does not "expire" I have to close manually they surveys which I will not do until the end of January.
@toolinger wer bist du noch mal genau? wir kennen uns glaube ich oder?
@ Claudio Berni as the pledge manager expire tommorow i made my pledge but i am still concerned about the shipping rates as already month ago. I have to pay total of 24,60?! 14 Euros have been charged while i pledged in the cmpaign and now i have to pay antoher 10 Euros?
You said that i dont have to worry an i would have time till february but norhing seems to be changed?
Thanks a lot, Claudio!
Happy New Year for you, too!!
Nope. That is because your reward shipping volumetric weight goes above 2Kg. You will have the option to split shipping, that is having your rewards shipped in two separate occasions as two smaller packages which would be much cheaper. I'm also expecting new (better!) shipping rates for packages above 2kg next month. You'll get a final notice with details for all these options before we close the surveys at the end of January anyway.
Cheers and Happy New Year!
I just added my stuff to the pledge manager. It says Shipping Total €107.00 - could this be right?
since there will be a (hopefully small!) delay we will delay the closing of the pledge manager too of a couple of weeks, anyway yes, good point, will post comparison pictures between resin and metal figures ASAP!
Found the Tamiya, so will post that too as soon as I recover from the holiday compulsory binge... Merry Xmas everybody!
Hi, by January 2nd we need to provide all info for the pledge manager. Can we have clear comparison pictures between resin and metal figures before this? If not we don’t really know what we’re ordering.
Votation is now closed, the results are:
option 3 = 26 votes
option 1+2 = 15 votes
option 3 has been approved!
Dice have been ordered, thank you all for your input!
apologies for the delay! I do have some suitable Tamiya on hand, but all the warlords I have are not usable for a reason or another... will have to get some for it.
Pledge manager should be ok now, I've asked about the comment section, will post an update as soon as I hear anything!
Has the pledge manager been fixed and opened yet?
Any update on the comparison pictures between metal and resin figures?
yes, don't worry, you don't need to close it until February.
@ Claudio the problem is that I can't finish the manager cause I have to pay another 10.60 and don't get me wrong but I am not willing to do so.
apologies if I do not explain the situation well, I'm trying my best! :)
Let's me try again:
1) As for last update, shipping rates are sorted already, I'm sorry if they are not cheaper, but I can not make prices, I can only ask shipping companies for better rates. I'll keep doing that but I can't guarantee some will offer better terms than these.
2) All the world postage systems use different channels to ship small items and larger bulky ones. The threshold is generally 70oz (2kg) as it is in this case. The original rewards plus a few extras will fit within the "small packet" postal size and can ship at a relatively low cost. If with all the extra add ons added it gets to a "parcel" size shipping fees jump up considerably. Again this is just how it is and I can not do anything about it. In some case one may end up paying twice as much or even more in postage if we ship it all together instead than split it in two smaller
3) while the cost of postage is now settled the actual exact weight per each individual item is still only an approximation, we will not know exactly until we do have the actual item in its final packaging to weight. Also if your order is only a few grams above the threshold it will probably fit as we can do some juggling with the packaging.
4) while we hope to get all the initial rewards available in time (despite the rulebook will now have a considerable number of extra material on it!) all the other add ons unlocked later will take a while longer to be ready. Splitting in two shipment waves will allow you to get the initial rewards as soon as possible without having to wait for all the rest to be released, as well as saving you money on postage.
5) Split shipment is a choice anyway. If for any reason you want it all shipped at once you can still do that!
Hope this clears the matter up!
When will you get these shipping rates sorted out? It does not inspire confidence in your ability to deliver the project. Other KS projects manage to get known cheaper shipping rates without having to split shipments before they close their KS so the backers have a reasonable idea of what they will be. I am reluctant to pledge for more on backer-kit until this is fixed. Please let us all know when this is done so we can close our backer-kits and you can start production so this project is not late. As I said It really does not look very professional at the moment and we all want this to be a success.
yes, don't worry, most likely toy won't have to pay any extra postage at all. Just wait.
I'm sure that won't be the case... I can take a return flight to Belgium and bring it to you myself for less than that... :)
€66.00 Pledge Level €66.00
Shipping Total €24.60
Pledge Level €14.00
Pledged on Kickstarter (€100.00)
Order Total €10.60
I have to pay another 10,60 shipping cost for 4 extra miniatures?
Something seems to be wrong...
Shipping Total €107.00
Pledge Level €14.00
To Belgium, that is. I hope this can be improved (quite a bit). :(
nope, we run some tests on this, there is basically no weight reduction for the resin figures, partly because they have larger casting sprues so most of the weight reduction is compensated by the extra material, and partly because the actual figure makes up only a small proportion of the total weight of everything except the single figure packs...
Speaking of the resin upgrade and postage, I'll assume savings should be had on the shipping charges by changing our choice from metal figures to resin instead?
I should run a Backerkit test on this.....
just choose the "resin upgrade for one Starter Pack" in the add-ons!
How do I indicate I want the resin upgrades for the Starter Packs included in my Legendary Hero pledge using the backer kit?
hi all, just to clarify:
you can re-open your orders and change everything in the BackerKit pledge manager until we lock them down.
We will not lock them down until we are nearly ready to start shipping (February 2018) and you'll get a notice before we lock them anyway, to make sure you have a chance for a lat moment change.
Your cards will NOT and can not be charged until we lock down the orders. You will get a notice from BackerKit when your order is locked down.
The crazy 1000 euro fee for shipping above 70oz (2kg) is just a way to tell you we do not have final shipping quotes for shipping orders above 70oz - 2kg. You will NOT be charged 1000 euro for shipping!
If your order is larger than 70oz - 2kg please just leave it unconfirmed for now. We will apply the best postage rates we have this coming week, you can conformed after that.
We will change and re-apply shipping fees in BackerKit after you have completed your surveys, using the best postage quotes we get. We will do this any time we get better prices and the postage rates will be automatically updated in your surveys.
If you have already confirmed with the 1000 euro postage THAT IS FINE, you don't need to do anything, your postage will be fixed automatically as soon as we update the shipping fees next week.
If you have not yet confirmed please be aware BackerKit will send your annoying reminders until you do. We can't help that, just ignore them, it will stop as soon as you confirm anyway.
Hope this clears it up, but let me know if you have any other questions!
Thanks Claudio, now I understand.
the STARTER PACKs do not include the rulebook.
the SARGE and GRUPPENFÜHRER pledges include 1 STARTER PACK + 1 RULEBOOK
the LEGENDARY HERO pledge include 2 STARTER PACKs + 1 RULEBOOK
Regardless of your pledge, you can also get all 4 STARTER PACKs and the rulebook separately as add-ons.
Incidentally as lots of new figures have been unlocked the rulebook will now include also rules for Heavy Weapons, bazookas, grenade lunchers, etc. so is going to be well over 40 pages...
Thanks Claudio. Ok, I'm a little confused. I thought each starter set included the 40+ page rule book (thus my reluctance to buy 4 of them in 4 starter sets). Is this true, or do you need to buy the rulebook separately. Thanks!
I'm sure that would not be a problem, your card will not be charged until February 2018 anyway. This is just for us to organize production now...
But my finger was faster then my mind and i finished it. I hope that i can change it again when you finalised the shipping cost, because i want much more then i have hordered.now.
you can get the all starter packs as add ons, those do not include a rulebook.
Reference sheets are free and the markers are really needed to play, as it is the terrain included in the starter packs...
the 1000€ fee is just there to stop you to use it. This is done to save you money. There is no way to disable shipping for parcel larger than 2kg, but we still have not received the final shipping quotes for larger parcels. I f your order is above 2kg please just wait to close it. We are also working with Backerkit to solve the issue with them sending daily reminders... for the moment please just ignore them!
From the Backerkit FAQs:
what about the crazy shipping above 70oz?
Quite simply, we do not want you to do it. :) Not yet anyway! We do have a very good (for Italy) shipping deal but only up to 70oz, above that weight level we would need to use another courier and shipping prices would go up much higher and vary a lot (for instance a 80oz shipment would cost to us more than twice a 70oz one)... in any case you would pay less by shipping in two separate smaller packages, which would also give you the opportunity to get the original items (due February 2018) first and the rest (which will be available several months later) after. Now I said "not yet anyway" because we are working on getting a good deal for shipping larger parcels too. As soon as we get some decent pricing arranged will get back, add the options in and let you guys know!
Would it make sense and is it possible to offer the starter sets minus the rules, reference sheet, markers (for a reduced price)? I would like to have all four starter sets (soldier-wise), but it seems overkill to have 4 sets of all the common stuff (rulebooks, etc.).
Fix the sipping issue fast, because it´s not acceptable. First, when i have all the things ordered i want, the shipping costs are more than 1000€. Than i received a mail from backerkit, where the said:" reduce your order, than the shipping costs go down". So i reduced it, but the shipping costs are now sill 37€. In your kickstarter so said, that the shipping cost in europ are around 11-13 Dollar.
So fix the problem, that i can order want ever i want with acceptable shipping cost, or give me my money back.
not sure about that, too technical... I'll have to ask the guys at Backerkit and get back at you later...
There may be a Backerkit issue now, if we leave the survey "unconfirmed", as I just received a second email reminder (a duplicate of the first) prompting me to take my survey again, which I already did a few days ago. I left my credit card info unfilled, and therefore did not (could not) Confirm my inputted survey choices. I thought they would be saved, but now I received this same email again, prompting me to fill out my survey once moren (perhaps there's a time limit on the survey that expires if we don't finalize the last step by Confirm - ing)?
Is there a way for you retain our surveys (to save our info), and then let us know you have them?
I'm concerned my original survey has been deleted, and that if I go through the process again, my survey will just be lost again when some time period expires in a couple days. (?)
(any other pledgers here also getting a 2nd survey notice?)
not a problem... it is there to make you save money on shipping, honest! :) it only means we do not want you to close your survey yet, as the postage for shipments over 2kg is expected to become cheaper in the next couple of months. For now please just select what you like and leave it unconfirmed. Will send an update once we got a final price for shipments larger than 2kg.
From the FAQs:
hello a problem on backerkit.
i take all add-ons and it was 1000€ of shipping only for add-ons.
i think it's was a problem.
I would not say more important, but I guess that yes, it is also important... anyway for the time being it also makes no difference with the exception of the three packs mentioned below (reinforcements and MG42). As your collection grows you will have to start to consider and choose whatever you want a more numerous or a better equipped force... this is one area where national differences will also become more obvious... but all that is still so far away... ;)