By now the majority of backers have received their kits and have hopefully had some time to interact with Weerol. Today we are releasing a totally optional (but highly appreciated) post-kickstarter-campaign survey to help us gauge the success of our first production run. While we have personally gone over dozens of kits ourselves to review quality and accuracy, many of you have contacted us with unique issues from cosmetic blemishes to warranty issues . For those of you who have not yet contacted us, this is your chance to let us know how we did. If you have found a problem with your kit we want to make it right! So grab a cup of coffee and take our survey today!
Wee want your Amazon review!
The secret 8th configuration!
Kickstarter backer Bjorn Huysman submitted this photo (bottom) of an 8th configuration we hadn’t thought of. If you have 2 kits and a rok’nrol accessory, you too can make this doll rocker!
Where’s our gift certificate?
No, we didn’t forget! If you purchased a kit prior to Feb. 1, you are eligible to receive a $25 gift code toward a purchase at weefab.com. To receive your code, email email@example.com using the email associated with your kickstarter account, or your pre-order. You will receive your code within 24 hours. The single-use code will be good for 1 year, and can be transferred to anyone. Q: Can it be used on a single Rok'nrol kit? A: Yes, but at this price it will not qualify for free shipping, which is $9 in the US. All purchases including Weerol will qualify for free shipping under current promotions, however the gift code can not be combined with other promo codes.
A message to our International backers
We have received many messages from International backers who were surprised by the high duty and taxes that were charged for importation, particularly in Canada (more on that later). The valuation was higher than some had expected, primarily due to shipping prices as much as $100 more than the price paid through our campaign. While we did mention that duty was the responsibility of the pledger, we realize now that we should have raised awareness and also should have mentioned that the shipping cost we were charging to pledgers was much lower than the actual cost that would end up on the invoice and subject to duty. We sincerely apologize for the high fees. Due to this we have put future international orders on hold until we have implemented improved guidance on expected duty and fees. We are pursuing proper distribution channels outside the US that will hopefully improve our customers experience in this area as well.
UPS and shipments to Canada:
If you are running a kickstarter campaign and plan to make shipments to Canada, I highly advise avoiding UPS. We had numerous problems originating from both our fulfillment provider and ultimately standard UPS policy that resulted in some of the most outrageous brokerage fees we have heard of. UPS charges as much as 50% of the value of goods in brokerage fees which more than offset the savings from choosing them over USPS. We apologize to our friends up north for these fees. We never would have subjected you to this if we had been warned.