by Grey Fox Games
So it took you nearly 4 weeks to update that there is no update for EU. Great ! So have a nice christmas and happy new year. Hope the game will make it in 2019.
Detailed description of why something is being delayed = Good.
Waiting 22 days before giving an update on a very late fulfillment = bad.
When your game is as late as this one, it needs communication. This 22 day delay in a response is annoying. It's especially annoying when the first words at the top of the update are "a quick update."
If the update can be done quickly, why can't it be done SOONER?
Please improve future communication for this delay. It would be incredibly unfortunate if you wait another 3-4 weeks since we already have to wait nearly 5 weeks for the fulfillment process to even begin. You say that this is the most important/best game you've been a part of and that fulfillment is extremely important. Please act like it is as important as you say it is.
Lack of communication is crippling when you have this type of delay. A delay, I can understand and expect. The laziness of not writing a few lines of text to tell us where you are and what you have done for the project is a lot harder to understand/expect.
Talk to us. You have our money, after all.