Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
We made sure to give all the information we have at this time. It's only coming down to a few details that need to be addressed. We're setting our goals to be a premium case company and that takes time. Delivering a quality product is our highest priority and we're not pushing out anything that doesn't meet our high standards. The next time we reach out will be to reconfirm everyone's orders in case they have or are planning on updating phone models.
What was the issue that is delaying delivery again? When do you expect to have this issue resolved? When do you expect to have an updated shipping date? I know these things can't be answered with an exact date but should it be about a week? Another month? A year? A lot of us have been very patient with this and we just want some basic answers. I don't want to back out. I'm just curious what is happening that we keep having this delayed 8+ months.
Only a few details need to be dialed in and we will keep everyone updated when we have a new target date.
So does this mean delivery will still be expected sometime in August or has that changed?
Thanks for checking in. Everything is continuing to move forward. I just published an update in the Kickstarter update tab.
How’s the project looking?
There will be another update August 1st.
August is in 6 days. Is the project still on track? Last update says delivering in Augut
Hi Chris! Absolutely... I’ll send you a direct message.
I've moved and don't remember or not if you sent out forms for case and shipping info. Can you please contact me.
In order to best track our conversation regarding personal account information, I will send you a direct message.
I’m sorry for saying this but I had to buy a new case because I couldn’t wait any longer. Can I have a refund on my backing?
Our #1 priority is fulfilling our Kickstarter orders and every ounce of effort is focused on this. If you have not received notifications on our updates, please refer to the following link:
I've made sure to respond to each individual message/comment and will post another update in July.
Hello Through such companies As yours, I do not order anything else because I have ceased to trust. When will my order.
Everything is still moving in positive direction and another update will be posted in July. I just responded to your direct message as well regarding updating your order.
Any good news??
I'm definitely going to reach out to everyone next month so they can update their orders in case of upgrades. If you'd like to share your updates now, please send me a direct message on Kickstarter and I'll update in BackerKit.
When will we be able to modify our orders, since many of us have upgraded our phones? Will we receive an email?
Thank you for checking in. A new update will be posted tomorrow. Until then, please refer to the link below:
We will have an update posted tomorrow, May 20th.
hello, when will my order already be?
I saw that way back in March.
I was hoping for some current information.
Thanks for sending that over Brad. Jason - Thank you for checking in. We will be posting another update on May 20th.
Jason, they posted this and it contains the most current information.
Thank you very much for stepping in Bayden!
William and Al, everything is still moving forward and Bayden is correct. We did compile an update in March and I'll link it here for your convenience:
They have already said that the next expected delivery date is August of 2018. They have also said they will update your order when the shipping date gets closer so your phone won’t be “obsolete”.
Have seen NO updates in Months. Is this project still in progress? Will I receive a case before my phone becomes obsolete?
Any updates? Didn't have anything yet?
Thank you for keeping track on social media! Instagram is a great vehicle for us to share content and what we've been up to.
We were invited to showcase our prototypes at the Stanford Cool Product Expo. In order to help boost our social media engagement, we structured a small giveaway with 10 custom Stanford/CXC power banks. These are not our proprietary batteries, and they do not have the magnetic X on the back. We ordered them as promo items from Flashbay. Here is the link if you would like to check it out: https://www.flashbay.ca/power-banks/card . We have something far superior in store for you all. Like we said before, our backers will be the first to get our products. We are not sure what we have done in the past to make you feel like we are out to get you in any sort of way. We appreciate our backers and hope you will soon feel a part of the community rather than an us vs them.
Thank you again for your support and keep your eye on our Instagram! Lots of great content to come!
So I see at Stanford you have limited edition power banks..funny how those people will have items we ordered MONTHS before we see anything. Clearly manufacturing is happening so I believe we deserve an update
I misread your initial message so wanted to update my comment here on this public thread to clear up any confusion. The iPhone 6+/7+/8+ models all fit one case....as do the iPhone 6/7/8 so there is no need to make an update on your order. We will reach out to everyone to reconfirm their orders in case of anymore upgrades.
Thank you for your support!
Absolutely! I will send you a direct message so I can track our convo and confirm this change.
I upgraded to an iPhone 8 Plus but purchased the iPhone 6 Plus case. Can I change my order to the iPhone 8 Plus?
Thank you very much for your support as a first time Kickstarter backer, and valuing our ultimate purpose of raising awareness to support the fight against human trafficking.
I'm really happy you brought this up. We feel that its something that is missing from our narrative and crowdfunding campaign because of Kickstarter's rules against promoting philanthropic efforts. We're excited to tell you we're currently in contact with the San Diego County Commission to partner with the city to fight human trafficking. We'll certainly make sure you're included in our accomplishments!
I have not backed any product via Kickstarter or any other platform for that matter before. To be honest, I didn’t back them as much for the case, although I am very interested, as I did because they support the effort to stop human trafficking. Even if it’s a small portion, it’s something and they are helping to raise awareness.
By backing this project I suspected there could be a chance that my initial investment may be lost. My understanding of this and even the stock market is sometimes you do well and other times... well, let’s not think negative.
The thought of bailing or asking for a refund have been there, however, I decided to ride it out. When the case gets here it gets here. I don’t mean to sound like I don’t care about the money because I do. I’m just choosing to optimistic and hoping I’m right.
We have a great design team and it went as planned. The updated design has changed EVERYTHING for the better!
Thanks for hanging with us
How did the final fit check on 3/21/18 go?
Is Manuel giving refunds? if he is I would like my $96 back also!
Everybody on this platform is part of the Case by Case team. Manny is not a Case by Case employee, however he is my Brother in Arms. I thank both of you for your comments. Please know our mission at Case by Case is to encourage action, energy, and drive, while providing protection and security. Unity is what will allow us to win.
Are you part of the Case by Case team?
Sounds awesome, man. It was $96.00.
You were not placed at gunpoint to make this backer and in fact you probably should have done a little more research on start-up products. If you knew anything about business, then you would understand some of the constraints and hickups they might be challenged with. People like Ty and Crystal are from the ground up and they unfortunately are faced with these circumstances. If you are worried about an $80 order. Shoot I’ll give you your money back.
For those who are skeptical about this product and validity of its true intent will not be disappointed when this hits US before the market. Ty is a true innovator, honest and forthcoming individual. Please refrain from jumping then gun, due to the company making the best product and external factors that they had no control over. I have seen some of the prototypes for this innovation and was impressed with the start-up product(s). I for one am excited and the anticipation is killing me. However, WE all will not be disappointed and neither will this future market. It is and will truly take over this industry. PLEASE, hang in there!!! Not all consumers or backers will have new phones specifically for these projected cases, that is a choice that one makes a cannot fault the company for the choices we make as phone enthusiasts.
Thank you for checking in. An update was just published in the corresponding tab.
When should we expect the detailed update? Is there a tentative date that you guys plan on releasing that information?
I understand that you are waiting for some information from your vendors, but more candidness and transparency would be great.
You guys did not deliver on the December deadline, and have yet to even give backers a ballpark date for fulfillment. You have also offered to “reconfirm” orders for those of us, myself included, who have upgraded phones since the project funded. It hasn’t been mentioned yet, but will this cause more delays?
You don't owe us an apology and we appreciate the forethought from an experienced Kickstarter backer. This however is our first Kickstarter campaign and first start-up. We have been steered wrong from the beginning by companies in the crowdfunding world looking to take advantage of our backers money. We have overcome some major pitfalls to ensure we will deliver and we will not be another campaign that goes unfulfilled. We don't want to start the reconfirming process too early because that will put us in the same position again when we ship. We will be contacting everyone through individual messenger to make sure their phone has not been upgraded since their survey was completed.
Yes, we have an Indiegogo campaign to continue to drive revenue while we are in production. Your request to have an investor brief is noted and we promise to have a very detailed update for you that will outline the delays up until this point and a timeline moving forward. There are a few answers that we are waiting for ourselves before releasing a detailed update because we want to provide ALL necessary info to eradicate all doubts. We can assure you that as anxious and frustrated as you are, that is only magnified 1000x from our standpoint. This project has consumed two years of our lives to develop, and nobody wants you to have our case more than we do. Please continue to speak with us regularly and be the voice of our investors and customers. We will always wholeheartedly consider all comments. Thank you again for your support.
Yes, we will reach out to everyone to reconfirm their orders in case they have changed phones.