We are sorry to discover that a very small number of packages have been arriving damaged or with contents missing.
This is obviously completely out of our control, but we apologise anyway, because we are nice like that, and we realise how disappointing and frustrating it is, to us as well, please be assured of that.
Steps will be taken to address this, and we will be going through the proper channels to lodge official complaints and put in claims with the relevant postal services/authorities. We are confident that the packaging we have used is adequate (backed up by the fact that 99% of packages have arrived intact and in good condition). There is clearly some mishandling at work, so the fault lies directly with the postal services, we’ll be getting medieval on their asses, be sure of that! Please be advised however, that there is a process we have to follow, and this will take time.
If you have received your rewards in an unsatisfactory condition, please message us directly here
and we will get in touch explaining what we’ll need from you to move this forward.
At this time, we have neither the resources or the stock to send out replacements. Unfortunately those affected will have to wait for the claim/complaint process to run its course before we can look at how we resolve this, again our apologies.
Another issue has been brought to our attention regarding the book itself. It seems a small number of you have missed some updates and posts regarding the change to the Exclusive edition of the book, so, to clarify and hopefully set the record straight, please note the following:
For reasons already expanded at length here (we ask you check previous updates for full info) it has not been possible to produce a hard back version of the book as originally planned. We realise this is a disappointment (it is to us as well), but it was unavoidable. In order to make up for this format change, several enhancements have been included, they are as follows:
The book itself has been expanded, with an extra chapter containing new art and additional material, none of this was originally to be included.
The book is now signed and numbered, with an exclusive bookplate (with art available nowhere else).
A limited, exclusive, full colour print, signed and numbered, exclusive to Kickstarter backers, and available nowhere else.
An original ink drawing by Barreti of one of the characters from the strip.
Barreti also designed the controversial cover for the Kickstarter exclusive edition, a full update was posted detailing that, if you missed it, where were you??!!
We think all this is pretty darn FAB, and none of this would have been included with the hardcover, so we reckon it’s quite an upgrade, but hey, you are Golden, and you deserve it.
Peace love and underthings
J and G