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Reaper Miniatures Bones II is a project to continue the expansion of Reaper's Bones line of high-quality plastic gaming miniatures.
Reaper Miniatures Bones II was a project to continue the expansion of Reaper's Bones line of high-quality plastic gaming miniatures.
Reaper Miniatures Bones II was a project to continue the expansion of Reaper's Bones line of high-quality plastic gaming miniatures.
14,964 backers pledged $3,169,610 to help bring this project to life.

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Bones 3 launches tomorrow!

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We're going to be launching our Bones 3 Kickstarter Project tomorrow morning, Tuesday, July 7, at 10 AM Central Time, (-5 GDT).

You can watch our Countdown Timer on our website at www.reapermini.com and when the timer reaches zero, follow that link to our project to back it early!

Bones 3 is only running for 18 days, ending on July 25th at 5PM Central Time, So be sure you don't miss it!

For all of you Bones II veterans, you'll recognize a lot of the structure. There's a Core Set which will grow and expand as we reach new goals. There's Optional Rewards that you can increase you pledge for, there's pledge manager to help track and calculate your selections, and there's plenty of heroes, monsters, gigantic threats, terrain, and amazing surprises to fill 18 days of miniatures madness!

If you want to start spreading the word, here's some avatars and banners for use on forums and message boards!

And this Avatar is sized for places like Facebook!

We'll see you there!

~Reaper

Shipping is Complete!

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We finished the last of the orders that were Locked In on Friday, February 27th shortly before 5:30PM Central Time. There are still a few orders that never locked in that we have to deal with, but it's safe to say that we are done!

So we're going to address what to do about any of the problems that might arise, now that some parcels are being delivered and others are in transit.

Shipment Lost or Stolen

Your tracking information says that the package was delivered, but you do not have it. You must open a claim (sometimes called a Trace Process) with the carrier for a stolen or mis-delivered package. Once you have done so, contact us at help@reapermini.com with your order number and tracking number as shown on your pledge manager, and any claim # or confirmation # provided, and we will follow up. 

You can Open such a claim at the link below - simply provide the information requested and follow all necessary steps. 

https://wwwapps.ups.com/webClaims/create?loc=en_US&report_type=1

If it becomes necessary to send a second shipment, we may request a new delivery address for your replacement shipment, to help ensure proper delivery. 

I have no Shipping/Tracking e-mail

You can find your tracking number on the Pledge Manager, as shown in the previous Update. Simply log in, and it will be in the right hand column above your itemized list of rewards. If no tracking number shows up, please contact us at help@reapermini.com with your order number and we will try to get it sorted out as fast as we can.

Tracking Information has stopped Updating

Your package has been sitting in Bensenville, IL for days/weeks with a status of "Package departed international carrier facility" or similar. (This is common for International Backers.)

Unfortunately, we cannot guarantee that accuracy of the "status" of your package, and it is especially well known that some National Postal Systems do not integrate their data well with the US Post, so for some customers Tracking will end once it leaves the US (or reaches Bensenville), and you may not even receive an update that it has arrived in your country. The notice you have "Departed for International Carrier Facility" means it has been handed over to your National Postal Service, (or at least was loaded on a plane to go to your country's post) and in many cases, tracking simply stops there. You may ask of your National Post if they can locate the parcel for you, but not all tracking numbers provided by the US Postal System are considered valid numbers by all international carriers.

Be aware that we have access to the same data that you do, and as we no longer have the packages, have no data more than you have.

Missing Part From Order OR Missing "Bit" from Model

If you are missing one or more models, or one or more parts from a model (whether an entire model or simply an arm/head/weapon/etc.) please contact us to receive a replacement.

Send an e-mail to help@reapermini.com with your order number, a shipping address to send the replacement part, and the part number as shown on the large graphics of the Home Page of the Kickstarter Project. This part number is the only way we have to be sure that we are supplying the correct part.

We will not "replace" parts which are not listed on your Invoice or were not locked in on your Pledge Manager. 

The Address It was Shipped to is Incorrect

The package has already been shipped. We are unable to change the address in transit. 

If the package is returned to us and we must reship, you may have to pay for the second shipment, and you will have to provide a new address - we will not send a second shipment to the same address.

Anything Else

If you have any other questions, or a problem not discussed above, please contact us at help@reapermini.com with your order number and the e-mail address associated with your pledge, and we will do everything we can to help you. 

Please DO NOT include screenshots or attachments of photographs of the miniatures or boxes when you e-mail us unless we request it. Our inboxes are very clogged and this extra information often only makes your message open slower, and does not usually help us to find a resolution.

Please remember that we have received over 2,000 e-mails in the last 3 weeks and we are going through them as fast as we can. If you are rude or abusive in your e-mail to us, we will move your e-mail to the end of the queue.

Thank you for everything!
~Reaper

Snow Days

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Today, February 23 was a snow day and tomorrow has already been declared one as well.  A few of us came in anyway and got 100 orders ready. We'll see who shows up tomorrow and how many more we can knock out.  But, if UPS isn't picking up there's nothing we can do.    Sorry about the delay! 

Friday Fulfillment Status Report, and More!

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There's a LOT to cover today, so hang on to your hats! 

Yesterday's Kickstarter Message

Yesterday we sent out a blanket message to all 14,900+ Backers about Locking in your pledges. About 1,000 of you had not locked in, so this message did not apply to 13,000 of you, but it was important to reach people. The message resulted in a lot of people locking in who hadn't before (there's only 521 left who haven't locked in!), and that's great news for everybody - less frustrated backers, and less confusion all around. Obviously, some of you were confused whether we were they had locked in, or why we were sending out to people who had already locked in, so later in this message, we'll be going into some detail. 

For now, if you know you have locked in, or if you have already received shipping notice or even your rewards, know that you can ignore yesterday's message, and even ignore the last parts of this Update.

Fulfillment Status Update

To date, as of the end of the day today, We've shipped 10,383 orders! We have completed International Orders (of all Waves) and Waves 1-4. We are about halfway through Wave 5, and have 3,781 total orders to go (although as more people lock in their pledges, this number could grow higher). We're currently averaging 1,023 orders per day, so we expect to finished by Thursday of next week!

Be aware, however, that current forecasts are for ice and freezing rain in Denton on Monday, and if our roads are iced over, we may be closed, delaying the end of fulfillment to Friday of next week. We are not likely to post an Update if this happens, because we will not be able to get to the office to do one!

You can track our progress on our Fulfillment Tracker

Some people have asked why sometimes, during a long series of Wave 4 or 5 orders, they suddenly see a 3 or a 1 pop up. This is because our orders are printed as they are pulled according to their priority in the queue. Priority is established as International before Domestic, and sorted by Wave order within those two categories, and by Lock-In time within the wave. So somebody who locks in today for Wave 5 will be at the end of wave 5. Somebody who locks in today for wave 1 will be at the end of Wave 1, but since Wave 1 is complete, their order prints next, as it has higher priority than the Wave 5's in queue.

Tracking Emails, and Finding your Tracking Number

We have re-sent all Tracking e-mails as discussed in Tuesday's Update. There was a small glitch involving some of you with CAV pledges, and for that we apologize. This should not affect backers moving forward. If you have not received a Tracking Number via e-mail, and are certain you have locked in and (because we have finished your Wave) your rewards should have shipped by now, we have added a new tool so you can check!

In our Pledge Manager, Your Tracking Number, Ship Date, and Carrier can now be seen! 

 In Bryan's Pledge, shown above, his Carrier is #6 (this is either UPS, UPS Mail International, or US Postal Service), Tracking Number is #7, and his Ship Date is #8. Note that some Ship Dates erroneously say February 20th, due to a glitch when exporting that data. This glitch will not affect your shipment.

If you have not received any of the e-mails with Tracking, either from us or from UPS/USPS, you should be able to find this information on your Pledge Manager! If that's not working, send us an e-mail at help@reapermini.com and we will try to get your data to populate correctly. Note that you must include your Order Number, which is item #1 in the above image. Also note that if your Wave is higher than 5, and you are not International, we haven't started shipping those yet, so you may have to wait a few more days.

Locking in Your Pledge

If you have already received your rewards, or already received an e-mail notifying you that we have shipped your rewards, or have already Locked In your rewards, you can skip this part of the Update. If you aren't sure, read on, and we will guide you through the Locking-In process!

First, log in to our pledge manager at https://ks.reapermini.com/bones2. You will see one of Two Screens. 

If you see this screen, you are not locked in.

You will need to complete the process of selecting your rewards and click the "Recalculate" Button. Note that in the above image, the Button is marked "Checkout" because this Backer had already Recalculated the value of his rewards. It is the same button.

Once you have selected your rewards and recalculated, the "You Owe" will tell you if you have selected more than you Pledged or that you owe $0.00. Note that is is possible to Pledge for less than your Pledge, so be sure to use it all! If you owe nothing, awesome! You may proceed to checkout, where you will see a screen telling you to click one more time to finalize your order. That will then take you to a screen like the one below!

If you owe funds, the Checkout button will give you the option to pay via Credit Card or Paypal, and once your payment is processed, you will be taken to the next screen - the one Below!

(Important note: We do not add any items to your rewards for you. Even if your Level is called A "Core Set" Level you must manually add one or more Core Sets to your rewards to receive the Core Set)

Once you see this Screen, you are Locked In!

 Brayn's Locked In pledge above shows:

1. The Order Number

2. The Wave #. This will tell us whether the order should have been shipped by now. As we are currently on Wave 5 for Domestic USA Backers, Wave's 1-4 should have been shipped, as well as Wave's 1-10 for International Backers.

3. The Shipping Address. It is important that the address be correct, so that delivery is as smooth and painless as possible. Note that once your order is shipped, it is too late to change the address - your order is shipped!

4. The e-mail address you log in with. If you have any problems, you many need to include this e-mail address, as well as your Order Number, in your e-mails to us. (More information on that Next Week!)

5. Your Phone Number. The carrier may sometimes use this to call you if there are delivery problems, or we may call you if there are problems and e-mail communication is failing.

6. The Carrier. This will be who is shipping your package. 

  • International Backers will see UPS Mail Innovations, which handles the package only to the US Border, at which point it is handed off to your national postal system. There should be no UPS fees associated with he service, although you will still be responsible for your location's taxes, duties, and fees for imports.
  • Domestic Backers will see UPS or USPS. 

7. Tracking. This will link you to your carrier's tracking site enabling you to get status reports about your rewards. Unfortunately, we cannot guarantee that accuracy of these statuses, and it is especially well known that some National Postal Systems do not integrate their data well with the US Post, so for some customers, Tracking will end once it leaves the US, and you may not even receive an update that it has arrived in your country. 

8. Ship Date. If you need to file a claim on a lost package, this date may come in handy. It can also help you estimate delivery date, in some (but definitely not all) cases.

9. Itemized list of what you Pledged for. We will do everything we can to make sure that you receive everything you pledged for. If there is a problem with any of your rewards, we will be happy to work with you to resolve it. Details on how will be included in the next Update - right now all of our crew are shipping orders, and we simply do not have the resources to work on Resolution at this time, so we'll cover that next week!

So that's It! You're Locked in, and once your order ships, you can track it! Even if your e-mail and our e-mail don't get along (it happens!) we've made sure you can have access to the information!

Have a Great Weekend, and We'll talk to you again Next Week as e Wrap Up Fulfillment!

~Reaper

Shipping Update, and an Apology

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Apology first.

We have received notices that many of you are not receiving tracking numbers in your e-mails, and many are not receiving e-mails at all. Further, some of you are receiving e-mails which list the contents of your box, and this list omits the Oh, Rats!, Mashaaf, Khanjira, and other rewards like Nathavarr, Dragon, Tower, Ground, and Tower, Crumbling. Basically, anything with a Comma in the title. We are very sorry for the confusion that this has caused.

We have found the offending bit of code and are working on a correction. While we are working on fixing the problems, e-mails from Reapermini.com will not be going out, although some of you may still receive tracking emails from UPS.

When all of these issues are resolved and tested, we will be sending out new e-mails to everyone whose order has shipped with valid Tracking Numbers and with corrected and confirmed inventories of parts.

This will mean that many of you who have received perfectly correct e-mail may also receive a second e-mail. We are sorry for the extra e-mails, but feel that this is the only way we can be sure we provide everyone with accurate information going forward.

Our International Customers should note that although the Tracking says UPS Mail Innovations, the carrier is actually the US Postal Service, and your national carrier once it leaves the US, and UPS fees should not be applied. We know this is a grave concern, and hope that this clears that up.

Shipping Update

We have finished all International Shipments (with corrected tracking e-mails to go out as soon as we can!) and have also completed Wave 1 & Wave 2 Domestic Shipments. We are currently in the early parts of Wave 3, have just over 7,000 total shipments remaining, and are completing just over 1,000 shipments a day (we did 1,235 today, according to our Tracker). At this pace, we are on target to be finished with all rewards at some time Thursday or Friday of next week (February 26 or 27). 

If you have received your package, and there is anything wrong with it, we promise we will get to it, and will do everything we can to make it right, but that we will not begin working on error resolution until after fulfillment is over. We simply do not have the resources to do both right now, we need your patience while we work through the remainder of fulfilment. Instructions for how to communicate these errors to us will be included in a future update.

If you have not received your e-mail, and believe you should have, we ask that you wait for us to repair the problem in our code mentioned above, when we will re-send all confirmation e-mails. You should at that time receive an itemized list of what we have shipped, when, and with a tracking number.

Note that if you have not locked in your pledge, no rewards can be shipped until you do so.  Instructions for locking in your pledge (or checking to see if you are actually locked in) can be found in Update #108, under the Section "Confirm Rewards".

~Reaper