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Reaper's Bones KickStarter is a project to ramp up the production of the Bones line and get you the game models you want now!
Reaper's Bones KickStarter was a project to ramp up the production of the Bones line and get you the game models you want now! .
Reaper's Bones KickStarter was a project to ramp up the production of the Bones line and get you the game models you want now! .
17,744 backers pledged $3,429,235 to help bring this project to life.

Recent updates

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Time to update and try and answer the question: Where's my stuff?

First, our Canadian customers.

During the run of our Kickstarter campaign, we promised that we'd get you your stuff without you being nailed with a bunch of customs fees. To that end, we've had to apply for non-resident importer status to Canada. This way, we absorb the cost of the customs fees, and you get local delivery of your pledge packages. Unfortunately, we're caught in a bureaucratic morass of red tape. We were led to believe that we would be finished with this part of the process in December 2012, but we've been there for months now. Happily, we've received word from our customs broker that we're very close to having our application finalized, and as soon as we have the all clear, you'll start receiving your things. We're terribly sorry for the delay, but this was the only way to do it without saddling you with the import fees.

tl;dr: We're stuck in red tape, but the end is near, and we start duty-free shipments to Canada soon.

Now, everybody else.

You know we've been partnering with a company in China to manufacture your Bones figures. They sent us the first of several staggered shipments for fulfillment: five shipping containers with the Vampire boxed sets. We've received and processed those containers, even renting more storage space to hold it all. We also broke down a number of those vampire boxes to process add-ons that were included within the Vampire box. Then we started fulfillment, and we blasted through several thousand pledges much more quickly than we anticipated.

Now we're waiting on shipment two from China. These containers include many of the larger add-ons. We have documentation that we will receive them any day. As soon as we do, we'll continue fulfilling the orders that include the items that arrive in this wave of containers. We didn't expect to go so fast with the first wave, and China took longer to ship wave two than originally promised.

On the bright side, if past performance is any indication, there won't be a huge turnaround time between our receipt of the Bones and shipping them to you. Once we get to your order, our system will send you an email with tracking information for our US customers and a customs confirmation number for our international customers.

tl;dr: We've shipped all we can and are waiting for more stuff from China so we can send out the rest. We'll email when we fill your order.

There isn't anything we would rather be doing that sending you your stuff, and we will be resuming that process as soon as humanly possible.

We appreciate your continued patience and again thank you for your support.

Sincerely,
Ed Pugh
CEO, Reaper Miniatures

Reaper Con is over

We had a great show this year with lots of new faces. We hope that everyone who attended had a great time!

We are now in the process of getting everything back in order to begin production again.

If you have tried to get in touch with us for any reason and haven't been able to, or have not gotten a response back, it's because we've been really busy with the show and the cleanup afterwards, so hang tight, we will get back to you as soon as we can.

thanks!

Oh, Ship!

And the fun begins.

We sent the first test packages out yesterday to make sure our systems were working properly, we are working out the snags this morning, and will be shipping more out this afternoon!

So here are some details for you.

We will be shipping as much as we can muster everyday we can until all of the rewards are shipped.

We anticipate that this process will take us until sometime in May, 2013 to complete. There are over 18,000 backers at this point, and that’s a lot of orders to send out!

There will be a down time during our consumer appreciation show, Reaper Con. We will not be shipping any Kickstarter rewards during the duration of the show and for the two days before and after that week. So, from April 11th until April 23th there will be no activity.

Once the last rewards have shipped we will wait about a week and then we will begin shipping to distribution and making the new Bones available for general purchase for anyone that wants more or missed out entirely. So, no need to worry, you should get your backer rewards before they hit the retail shelves.

A couple of the biggest questions are. “What order are we shipping in and when will mine ship?”

We are shipping the orders with single items first (such as one Vampire Level) and working up to the most complicated orders last. This will allow us to build the order picking line over time and reduce the errors. Then, within that we are shipping in the order that you filled out the Reaper Pledge Manager, so first in, first out.

As far as when will your specific reward goes, we really can’t answer that question as there are a lot of variables to consider, but know it will be between today and sometime in May. Shy of some sort of error on the internet, you will get an email when your package(s) are processed and are being picked up by the carrier service. In most cases this will be UPS. If you are not domestic (US or Canada) it should be US postal service.

Lastly, if you need to change your address, do it now! Go back to the Reaper Pledge Manager and update your address there!

If you don’t remember or have lost your link go here:

https://www.reapermini.com/ks/

Enter the email address you used for our project and it will send your link to you again.

We all hope that you really enjoy your Reaper Bones when they arrive!

Happy gaming!

The Badginator - revised

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The Badginator

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For backers only. If you're a backer of this project, please log in to read this post.