First, our Canadian customers.
During the run of our Kickstarter campaign, we promised that we'd get you your stuff without you being nailed with a bunch of customs fees. To that end, we've had to apply for non-resident importer status to Canada. This way, we absorb the cost of the customs fees, and you get local delivery of your pledge packages. Unfortunately, we're caught in a bureaucratic morass of red tape. We were led to believe that we would be finished with this part of the process in December 2012, but we've been there for months now. Happily, we've received word from our customs broker that we're very close to having our application finalized, and as soon as we have the all clear, you'll start receiving your things. We're terribly sorry for the delay, but this was the only way to do it without saddling you with the import fees.
tl;dr: We're stuck in red tape, but the end is near, and we start duty-free shipments to Canada soon.
Now, everybody else.
You know we've been partnering with a company in China to manufacture your Bones figures. They sent us the first of several staggered shipments for fulfillment: five shipping containers with the Vampire boxed sets. We've received and processed those containers, even renting more storage space to hold it all. We also broke down a number of those vampire boxes to process add-ons that were included within the Vampire box. Then we started fulfillment, and we blasted through several thousand pledges much more quickly than we anticipated.
Now we're waiting on shipment two from China. These containers include many of the larger add-ons. We have documentation that we will receive them any day. As soon as we do, we'll continue fulfilling the orders that include the items that arrive in this wave of containers. We didn't expect to go so fast with the first wave, and China took longer to ship wave two than originally promised.
On the bright side, if past performance is any indication, there won't be a huge turnaround time between our receipt of the Bones and shipping them to you. Once we get to your order, our system will send you an email with tracking information for our US customers and a customs confirmation number for our international customers.
tl;dr: We've shipped all we can and are waiting for more stuff from China so we can send out the rest. We'll email when we fill your order.
There isn't anything we would rather be doing that sending you your stuff, and we will be resuming that process as soon as humanly possible.
We appreciate your continued patience and again thank you for your support.
CEO, Reaper Miniatures