Update on Shipments from China
Time to update and try and answer the question: Where's my stuff?
Reaper Con is over
First, a quick note about Origins. We had been looking forward to seeing you there, but unfortunately we won't be there this year in a booth. Our brother Tim Peaslee will be running demos, so be sure to say hi to him when you're there. We can't do a proper booth this time around because we simply can't spare the labor right now.
Why can't we spare the labor?
Friday, June 7th, we received two 40ft containers full of Bones! For those of you keeping track at home, those containers were filled with over 470,000 models. We're still looking for the last container to be delivered next week, but we have enough to start shipping now.
We've unloaded the containers (we have the bruises to prove it). We're getting those models organized into our system and firing up our fulfillment line this week.
We know we're behind our estimated ship date of March, so we've added a second shift for fulfillment so we can process the packages very nearly 'round the clock. We're doing everything we can to blast through these pledges so you can receive your Bones as quickly as we can manage it.
Thanks for your continued patience and support.
We are currently waiting on only 4 more shipments (Containers) from China, the last of which should be leaving China about one week from today!It normally takes 3-6 weeks from ship date to arrive at our dock, with 5 weeks being the Average.
As things arrive over the next few weeks we will be able to resume shipping orders, but we are thinking that the bulk of your orders will be waiting for that last shipment to arrive.
We appreciate your patience and support throughout this process!
First, our Canadian customers.
During the run of our Kickstarter campaign, we promised that we'd get you your stuff without you being nailed with a bunch of customs fees. To that end, we've had to apply for non-resident importer status to Canada. This way, we absorb the cost of the customs fees, and you get local delivery of your pledge packages. Unfortunately, we're caught in a bureaucratic morass of red tape. We were led to believe that we would be finished with this part of the process in December 2012, but we've been there for months now. Happily, we've received word from our customs broker that we're very close to having our application finalized, and as soon as we have the all clear, you'll start receiving your things. We're terribly sorry for the delay, but this was the only way to do it without saddling you with the import fees.
tl;dr: We're stuck in red tape, but the end is near, and we start duty-free shipments to Canada soon.
Now, everybody else.
You know we've been partnering with a company in China to manufacture your Bones figures. They sent us the first of several staggered shipments for fulfillment: five shipping containers with the Vampire boxed sets. We've received and processed those containers, even renting more storage space to hold it all. We also broke down a number of those vampire boxes to process add-ons that were included within the Vampire box. Then we started fulfillment, and we blasted through several thousand pledges much more quickly than we anticipated.
Now we're waiting on shipment two from China. These containers include many of the larger add-ons. We have documentation that we will receive them any day. As soon as we do, we'll continue fulfilling the orders that include the items that arrive in this wave of containers. We didn't expect to go so fast with the first wave, and China took longer to ship wave two than originally promised.
On the bright side, if past performance is any indication, there won't be a huge turnaround time between our receipt of the Bones and shipping them to you. Once we get to your order, our system will send you an email with tracking information for our US customers and a customs confirmation number for our international customers.
tl;dr: We've shipped all we can and are waiting for more stuff from China so we can send out the rest. We'll email when we fill your order.
There isn't anything we would rather be doing that sending you your stuff, and we will be resuming that process as soon as humanly possible.
We appreciate your continued patience and again thank you for your support.
CEO, Reaper Miniatures
We had a great show this year with lots of new faces. We hope that everyone who attended had a great time!
We are now in the process of getting everything back in order to begin production again.
If you have tried to get in touch with us for any reason and haven't been able to, or have not gotten a response back, it's because we've been really busy with the show and the cleanup afterwards, so hang tight, we will get back to you as soon as we can.