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I received the box some time ago, but due to some medical issues, just opened it. Not only were all 3 sets of sheets the same navy blue (NOT the color selections I made), but the zipper pull came off the first tie I tried to use it, rendering the entire set useless. Given the previous time slips, clear fulfillment issues, and quality concerns, I am NOT impressed with this product. And given previous communication, I have very little hope that the developer will be able to be contacted for resolution.
I never received mine. Who should I contact?
I ordered a set of pillowcases during the campaign, and have yet to receive them. Who do I reach out to about that? Thanks so much.
I love how easy it is to change my sheets! I just wish it came with a matching top sheet. The fabric is soft & these sheets really don't move much. Disappointed that there is a pocket on only one side....seems pointless to just have one on queen sheets.
Received our Stretto Sheets about a month ago, put them on our king size bed that evening, and fell in love with our bed all over again! Buttery soft fabric that keeps me cool all night long, where have these been all my life! When we woke up the next morning, our sheet was still aligned perfectly—no shifting, slipping, or baggy wrinkles.
The photo instruction guide provided was extremely helpful when first putting the sheet onto the mattress, nice detailed step-by-step guide. I am a bit bummed about our king set having only the one pocket, but the ease of use and quality made up for that.
We have washed both sheets and they come out of the laundry beautifully, no pilling or shrinkage. Having the second sheet to use while the other is in the laundry is a nice perk.
Overall we adore these sheets—they were absolutely worth the wait! We are looking forward to the delivery of the bonus sheet, and are hopeful that we can buy more pillowcases for us and some sheet sets to give as gifts in the near future!
Still no sheets. A couple of empty promises in an email.
Washed the sheets as soon as I got them. Did them on hand wash/delicate. The pull for the zipper has already broken off. Not impressed by that at all. Hopefully it isn't needed too much.
Have been using for a week and only complaint is pocket on only one side.
My STRETTO sheet order was delivered on 6/14/2018 while I was in the midst of a bedroom project, so I didn't get the bottom sheet with its zipped on topper sheet put onto my Queen bed until yesterday. Thanks for including the instructions with photos. Helped me position the sheet properly on the bed and from there on putting it on the corners was fairly easy. The sheet/topper combo fit my bed perfectly - no wrinkles anywhere. And also no wrinkles when I got up this morning. Really, REALLY, like that the sheet/topper stays in place. Bummer about only one side pocket rather than the promised two, but it happens to be on my side, so.... Am eager to see how easy it will be to change the "topper" sheet but won't be doing that for awhile. Am also looking forward to the "bonus" zip-on topper sheet (Update 17).
PS - I wouldn't have "tucked in" the pull loop if you hadn't mentioned that in the instructions - a nice detail.
We did finally receive our set. We ordered a second top sheet in Gray, King Size. Tonight, when changing to the new top sheet, we realized that it is the wrong size. It is actually bigger than the other King top sheet. I’m guessing it is either mis-made, or a California King.
Please advise on how to receive the correct King size top sheet.
Have any US backers received sheets? Not here. Update please?
Okay, I see it is my fault that I was "expecting" a top sheet also, there is none pictured in the photos. But I have never heard of buying a bottom sheet without a top sheet. I sure wish it was a full set, top and bottom. I don't like having mismatched sheets. Will let you know tomorrow how I like the bottom sheet. Thanks.
In the FAQ's, it says:
Are there Pockets on Both Sides? Yes, there are pockets on both sides for every size.
NO, THERE ARE NOT! THERE IS ONLY ONE POCKET ON ONE SIDE!
Hi I received my Stretto sheet. I am totally surprised, I was expecting a bottom sheet AND a top sheet, but there was no top sheet. Just a second bottom sheet. REALLY? There is no top sheet? I would never have bought this set if I had realized there was no top sheet with the order. I have no other grey sheets. So now I will have mismatched sheets, one gray bottom sheet and one white top sheet, and both are different materials. I am SO disappointed!
Really disappointed that there's not a pocket on my side of the bed. However, I did finally get my sheets and I'm super stoked to try them tonight.
TEXTRADE Team, please read the email and see included pictures that I just sent over with a few concerns, thanks!
I ordered the California King sheet set and it fit our Purple Matress which is also a Calfornia King perfectly. I believe someone had asked if you should order the same sheet size for your Purple Mattress size. The answer is "Yes."
A++++, worth the wait!!! Everything goes on easy. I no longer dread changing the sheets for fear of not having the right corner when putting on the fitted sheet! Very comfortable and like the vendor stated no wrinkles!
We've used ours for about a week so far and we love it! It fits our new mattress great (We got a wolk mattress too from Textrade and we love it.) The fitted sheet is very soft and feels cool to us, which is great as during the summer the bedroom gets warm being its upstairs in an old farmhouse with poor ventilation/insulation (another project down the road).
I have not received any product yet either. Do you have an update?
I have yet to receive any items.
I absolutely love these sheets. They feel great and fit like a glove. I wish I had bought more for my other beds in the house. Is there a way to buy more?
So far, LOVE IT. I used to have to pull my sheets back on every night before getting in bed. These. don't. move. I'm also surprised at how delicious the top sheet feels, super soft and cozy. I haven't yet changed out the top sheet to see how that goes, but will update my review.
Like others - very disappointed to find that the pocket is not on both sides as described in the FAQs. I'm on the side without the pocket .... of course.
I’d like to try out your new sateen sheets in Gray in Kingsize.
I still haven’t received the stretto sheet set...
Just received mine, yesterday. Haven’t had a chance to open and examine closely. I want to wash them; before putting onto the bed. Will offer comments / reviews as soon as I get them on my bed.
I agree with Steve Nadeau, I like a top sheet to cover with also. My complaint is that I received cream color sheets, and I ordered dark colors. My husband sweats a lot so I would never order cream color! Can we exchange them???
Can't review as i have not received mine yet.
I thought the sheet was a mattress type of bag that the top part unzips like this one but when you replace the sheet the whole mattress is encased... And I had a thought about having a top sheet connected to the bottom section so when you unzip it then you have both sheets
I haven't received my sheets yet. I figured that is because I ordered king and one update said they were the last to be sent out but Steve D. said he has received his. I would like to know the status of the rest of the orders.
Second, I e mailed and asked about there being pockets on both sides and was told there were however Carrie R. said there was only one pocket. Can you please comment on this.
Hope to hear something soon.
No more full body workout while changing the sheets in the RV!!! These sheets are fantastic! Very well made and oh so soft. If you have an RV, you know how hard it can be to change the sheets. Thanks to these, problem solved and I am one happy camper!
Any chance you are going to ship them? I keep getting emails about all the shipments going out, but nothing
Well worth the wait. Top quality, comfort and fit. I have a king Bed with an adjustable base, these are the ONLY sheets that will stay perfect no mater what position I adjust the bed. They stay tucked in and perfectly flat. The side pocket is perfect for your phone, the tv remote, adjustable base remote etc it holds them all nicely and in easy reach. 5 stars great job!!! I plan to buy more.
Ok, so I LOVE these sheets! BUT...am I the only one who's bottom piece doesn't have pockets on both sides like they are supposed to?
Adrienne I can't wait to receive my sheets after your review!
Jordan did you message the team behind this project? I am sure they will take care of the issue!
I got my package the other day and can't wait to use it but am missing the extra sheet that was supposed to be included when they missed the shipping projection :/
I received my shipment on May 29th and I’m really impressed! I have an adjustable frame for my bed and my mattress tends to move around on it and this pulls out the bottom sheet a bit so I end up re-tucking it every night This has NOT happened with these sheets. Fits very tight and smooth. The sides fold under well and stay put! The material is very soft also. I’ve slept on them now for 3 nights. The wait was worth it. Congratulations on your concept, attention to detail and a job well done,
Hopefully you will let us know when we can buy additional tops (different colors).
Hey, i've posted an update. Please have a look. Really sorry for delayed replies. If you guys Direct message me on Kickstarter i reply immediately. not sure why i dont get notification for the comment section.
Also I am curious to see if the 1st 25 orders ever shipped and what those individuals feel about the product they received?
I am hopeful that we hear something soon. One of the worst things to do is to keep your customers in the dark. Not the best business practice.
I run and operate a company that does over $1.5M in sales. Not answering very simple questions is a great way to ensure that number trends down, not up.
Tell on yourself first. If there is a delay, let us know. It's doubtful anyone is going to be mad, because the product is awesome.
I too would like to know what is happening with these shipments?
You said that on 4/23 you were making your first shipment of 25 units on 4/25. Then the following Wednesday (5/2) you were shipping 150 units. Has that happened?
We are also waiting for the update promised by Friday 4/28 on the timeline for the production and dispatch of the remaining orders.
Would you kindly update us according to your own timeline or update the timeline?
It is now May....where is my order??? None of my comments have been answered....beyond frustrated!
I need to change the address for delivery.
@Michael, Check updates please
Hi, what is the expected dispatch time for the sheets?
Hello, I thought they were going to be delivered later, I will not return home to Canada until April 25th. If they are delivered before then, I need to change my address. Thanks!
Hello, because of the new delivery date, I need to change my address. How do I do that? Thank you.
Any idea when the sheets will be shipped? A status update would be appreciated.