Frequently Asked Questions
We’ll send you a link to get your shipping address. In this step you are also offered höfats bioethanol fire gel, additional SPINs, additional SPIN accessoires as well as other höfats products.
Shipping to EU and US is secured. We will work on a solution for other countries once we know the different countries of origin.Last updated:
We are working hard on finding WORLDWIDE shipping solutions for SPIN AND HÖFATS BIOETHANOL GEL FUEL.
So far, we have found shipping solutions for every country that accounts for more than 1% of all of our backers. In sum, these shipping solutions account for more than 90% of all of our backers.
Our own quality-assured höfats bioethanol gel fuel will be shipped to all EU countries as well as the USA.
Once the campaign ends, we will conduct a survey which will give you the opportunity to supply your delivery address & to place your orders for your desired amount of höfats bioethanol gel fuel. Once we know details about the countries and the requested amounts of fuel, we will work on shipping solutions for those countries.
This is a crucial process which involves assessing import regulations and shipping regulations for the höfats bioethanol gel fuel. Should import of our own fuel not be possible, we’ll need to find the best possible alternative.
We will find a solution for everyone. It may just take a little bit more time depending on where we need to ship to.Last updated:
For the remainder of the Kickstarter campaign, you’ll be one of the first to secure your very own SPIN by purchasing it via one of the pledges. Backers will be the first to receive SPIN at special rates with up to 30% savings on the future recommended retail price.
In addition, you can preorder SPIN via our homepage at https://www.hoefats.com/en/spin/ now and after the campaign ends.
This is how the Kickstarter pledges work:
1. Choose the reward you want & place your pledge. Your credit card will not be charged until the campaign ends.
2. To place your pledge, click the "back this project" button on the right hand side of the project page.
3. Select the reward you want in return for your pledge. Next, select the country you want it shipped to and finish your pledge. That’s it!
4. Once the campaign concludes, we’ll conduct a survey to obtain your shipping address and höfats bioethanol gel fuel requirements.
5. Finally, order fulfilment will start once the campaign ends and your products will be shipped between May – July 2019.Last updated:
We'll reach out to all of our backers after the campaign ends to collect shipping addresses. This will happen via mail, so keep an eye on your mail-account.Last updated:
Of course, we will! Just shoot us a message with your contact details and we will get back to you on our discounted pricing for bulk orders and details on how to pledge.
In addition, multipack pledges are still available for a few more hours via the campaign.Last updated:
Our own quality-assured höfats bioethanol gel fuel will be shipped & available to all EU countries as well as the USA.
Once the campaign ends, we will conduct a survey which will give you the opportunity to supply your delivery address & to place your orders for your desired amount of höfats bioethanol gel fuel.
Once we know details about the countries and the requested amounts of fuel, we will work on shipping solutions for those countries, or alternative fuel solutions should shipping our bioethanol gel not be possible.Last updated:
SPIN is intended to be used as an atmospheric table-top fireplace and / or garden lantern. It was designed for indoor and outdoor domestic use.Last updated:
SPIN is a proprietary product designed & tested by the höfats company in Germany. In its standard configuration (standard footing, höfats bioethanol gel fuel & glass tube) as a table-top fireplace, SPIN was tested and certified as safe for indoor domestic use under the DIN EN 16647 norm which assesses safety of live-fire products. This norm certifies that when hit side-on by a 20 kg / 44 lbs bag, SPIN will not topple or fall over. In addition, the use of höfats bioethanol fire gel ensures minimum spillage and spreading should SPIN be knocked over by excessive force due to the gel’s viscosity.
If you combine SPIN with the elevation mount and / or ground spike, we recommend outdoor use only. The safety certification for indoor use (see above) does not apply to these configurations. In these configurations, SPIN is safe for outdoor use.Last updated:
SPIN’s was designed to be used as a highly attractive, comforting visual feature and not as a source of primary heat. However, it does radiate a certain heat so take care when approaching. When used correctly, the warmth radiated by SPIN is a very pleasant additional feature.Last updated:
SPIN, like other (bio) ethanol fireplaces uses fire as a visual feature. Every fire consumes oxygen and produces carbon dioxide (CO2). Fire is both a necessity and a luxury. SPIN clearly is a luxury item which our customers choose to purchase at their own discretion.
In SPIN’s case, we wanted to produce a unique product with the cleanest possible fuel source and emissions.
That’s why we opted for bioethanol. Bioethanol is dissolved into water (H2O) and CO2 when burnt. CO2 is also a byproduct of human exhalation.
Our BIO ethanol is produced from plant matter (hence BIO). CO2 is absorbed by plants, processed via photosynthesis and helps plants grow. This cycle of energy creation and combustion makes bioethanol a carbon-neutral fuel.
Ensure that you use SPIN in well ventilated rooms with a regular supply of fresh air.Last updated:
NEVER extinguish the flame with water or any other substance.
ALWAYS use the supplied höfats extinguishing lid.Last updated:
SPIN is a bioethanol fire place. It works with real fire. Take all necessary precautions and handle this product with the utmost care. Keep out of reach of children. SPIN is not a toy.
NEVER fill up the fuel can with new gel while the flame is burning or even while the can & device are still hot. Being careless is when accidents happen, treat the fireplace with respect.
Always burn the bioethanol fire gel in the supplied fuel can.
Always use the supplied gel fuel can in the mounting / base unit. Never insert the fire gel directly into the mounting / base unit.
Whenever handling live fire, make sure that you have a fire blanket and / or an extinguisher nearby.
NEVER extinguish the flame with water.Last updated:
safe for indoor domestic use with SPIN’s DIN EN 16647 certificationLast updated:
We only recommend the use of höfats bioethanol gel fuel, as this is a much safer option when using SPIN indoors domestically. The use of bioethanol fire gel ensures less spillage and spreading of the fuel source should SPIN be knocked over by excessive force.Last updated:
When burning, bioethanol is dissolved into water and vapor carbon dioxide (CO2) which is absorbed by plants. Processed via photosynthesis, it helps plants grow. This cycle of energy creation and combustion makes bioethanol a carbon-neutral fuel. höfats bioethanol fire gel produces no soot or sooty residue.Last updated:
höfats strongly recommends use of höfats bioethanol gel fuel. It has been extensively tested and will be available right now for sale & shipping in the EU and US. All other countries are being investigated for possible supply (sale, shipping, import etc.) of our gel fuel.Last updated:
You will be able to purchase individual cans (500ml = 1 burn cycle of 1.5 hours) as well as refill bottles (1 liter).
The following packages will be available for sale at the end of the Kickstarter campaign through the survey (you will be sent a link):
• 2x cans + 5x 1-liter refill bottles = 6 liters = 12 burn cycles = 18 hours burn time
• 2x cans + 11x 1-liter refill bottles = 12 liters = 24 burn cycles = 36 hours burn time
• 4x cans + 22x 1-liter refill bottles = 24 liters = 48 burn cycles = 72 hours burn time
All standard höfats cans can be refilled and reused. Only refill once fully cooled down. Discard if & when signs of rust and / or impairment appear. Always ensure that the can is still fit for use (no holes, tears, leaks etc.).
DO NOT REFILL CANS WHILE IN USE AND / OR HOT!Last updated:
höfats only recommends the use of höfats bioethanol gel fuel since it has been tried & tested. We do not recommend using alternative fuel sources at this point in time.Last updated:
höfats does not accept liability for any injury, accident or incident arising from the improper use of SPIN and / or the use of incorrect fuel sources.Last updated:
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