Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
Hi John and Joseph,
We're very sorry to hear that you received defective units! As we've commented below, we're happy to send you replacement metal frames, which should solve the problem. :)
Also, we listened carefully to backers like you from our Original TidyTilt project. This led us to design a new, adhesive-free solution. We've re-designed TidyTilt from the ground-up based on user feedback; TidyTilt+ now has the metal frame embedded in a sleek case. This adds protection to the phone, while removing the potential issues caused by adhesive.
We appreciate your support on our first project and promise to impress you with better quality products moving forward.
For any other backers who are having trouble with the adhesive of Original TidyTilt, please email us at email@example.com and we'll help you out!
- Derek & Zahra -
I backed 4xTidyTilt and was very disappointed - the kit did not work
(the glue stopped working).
So I will not support You again.
I warn others to support these guys!
Hi guys, I ordered two TT and was disappointed with them, felt bad when i gave one as a gift cause neither of them worked. The frame i had slightly twist on one end so it doesn't fit perfectly and the other one keeps falling of.
I received it some time in August but wasn't able to visit KS until now.
The new design looks great but im not planning to get iPhone5.
We just saw your comment and are very sorry to hear about your experience. It sounds as though you may have received a defective unit and we would be happy to send you another, which would hopefully work as designed.
Please let us know if we may send you this replacement at firstname.lastname@example.org and also which address we may send it to?
If you no longer wish to receive our update emails, please click the "Unsubscribe" link at the very bottom of our last update.
Thank you very much.
Hi TT, So excited to see TidyTilt for iPhone 5 pics. I just got my iPhone 5 last night. It's less than a day but I already missed the feel of TidyTilt on my hands. Can't wait to order my new set of TidyTilts.
Good luck with production!
Hi.ordered one pink TT and hated it.1.please do not change the material after order! 2.the magnet function which I was looking for the most is too weak and useless. 3.sent some emails,no reply. Very poor quality.I threw mine away already but. When I received an email for TT for IPhone5,I had to say something.I do not even own IPhone5,please exclude me from the list.you should start a new project, not use the existing project.
Sorry to hear that! You must have received a defective unit. We'll happily send you a replacement frame.
Hi guys, been meaning to tell you for awhile but I threw mine away. The metal frame just didn't stick to the phone and each time I folded the cover, the metal frame keeps on falling off.
Sorry to hear about the defective metal frame! We'll send you a replacement frame immediately.
If any other backers are having problems with their TidyTilts, please let us know at: email@example.com
- Derek & Zahra -
Hi Zahra and Derek. I have left a comment here months ago about my deflective frame.. and i have sent you an email about a month ago.. just would like to know if you have received/seen either one of them..?
or has they responded to anyone lately?
Where is my TidyTilt
Now August 29
I have not received my TidyTilt
Or is this all just a lie ....
Hi everyone !
I haved some problems to receive my tidytilt in France (with the postal company), so i asked the customer service to do something and they send me another one where i am now (in Montréal) !
That's great ! I hope i will have it fast.
It seems that nearly everyone who is using TidyTilt is really happy with it.
For anyone with frame or adhesive problems you should EMAIL them at: firstname.lastname@example.org and describe the problem. They can resolve it. They said about 1% of the units were defective (99% are all working perfectly) and may need replacement frame.
Comments here don't communicate your issue- an email to the designers does.
still no answer for the frame problem in almost 3 weeks
Really disappointed with the quality of this product. It's like they rushed to get this out the door. My reception has went down since using it and the compass won't work while it's on. Plus the skins is starting to rub off after only a month of use. The corners are all frayed. Very sad.
To be honest, This wasn't as I expected it to be. I was really hoping for it to match the material of my smartcover though I understand why. The cover doesn't stay on in my pocket. Over all it is a nice product but It is essentially over priced earbud holder.
We did a group purchase and have a bit remaining. Well for those who want the bulk, we are happy to sell my remaining 20 (5 of each colour - black, blue, pink and green) at $US315 including shipping which is essentially the original Kickstarter pledge price.
I received mine like 3 weeks ago. Been fine since then, no problems at all. :) Love it!
I waited a bit before I put the frame on my phone. I really wanted it on the front of my phone to act as more of a screen protector. I mean, as much as I like the back of the phone, I worry way more about the screen than I do the back. I had been hoping to be able to buy extra frames before I went that route. I had been contacted to see if I needed a replacement frame, but at that time I didn't and encouraged them to help the people with existing frame trouble before sending me a additional one. Turns out that was a mistake.
I did eventually put the frame onto the front of my phone. There were no problems with it interfering with the proximity sensor or anything else. The only trouble I had with it on the front of the phone was when I tried to move icons from one screen to a screen on the left. I couldn't always get far enough left to get the icon over without a little extra effort.
But, after using it that way for about a week, the frame came off, leaving the majority of the adhesive on my phone. With a bit of care, I was able to get the adhesive off without any lasting damage to my phone.
But, now with no frame the TT is unusable for any function. The edges of the magnet just aren't strong enough to be able to wrap a headset around it, and toss it in a gear bag. It does keep them off the surface of my desk and on the side of the shelf on my desk. But, what I really got it for was to be able to use it as a stand I'd always have with me, and it certainly doesn't do that.
So, I decided to buy the eBay version, so I could use my real TT with a case that would suit my needs. With the exception of the camera cutout having a different shape, the eBay version and the TT are identical. The build quality is a perfect match to the TT. The case is a common snap on style, but it makes a world of difference compared to the metal frame, I can tell you that! I'm not thrilled that I had to buy another whole product to get what I needed, but I don't think there is any way that those little frames will hold up over any length of time, especially when compared to a case option instead.
If I ever do get another frame, I'll probably put it back on the front of my phone again, and use the magnetic case and have everything I wanted the TT to be in the first place.
got it too (shipped to germany); Like it a lot - I got no problem with the fram/adhesive sticking to my incipio cover.
the magnet-thingy itself also okay except for the camera-hole. I'll try to it use it less often or more carefully
The USPS is no good,it is show slowly,i still have not received my TT,any other like me?
Recently I've noticed problems with my phone and 3G connection. I have a 4S with AT&T service. I haven't noticed a problem before, but ever since I put on my Tidy Tilt my connection has been shoddy. Anyone else?
I bought "3M 468MP" to replace origin one on the frame.
This double stick tape seems more strong than the origin one on the TidyTilt.
got mine. not happy with the quality. adhesive on bezel is not strong enough. magnet on TT is weak. contacted the TT team a few days ago to request for replacement but no response yet :(
Still hasn't received my shipment. Wrote an email asking about it and no reply so far. Gotta say really disappointed at the customer service here. Just what do I have to do to know the status of my order ???
another frame issue...
one corner of the metal frame does not lay flat against the iPhone surface...
looks like the corner is slightly bent outwards causing a gap.. not visible until applied onto the phone... if anything catches it, or gets in between, it will rip the frame right off...
Can we get a replacement? or exchange?
other than that, our second TT works perfectly fine!
Frame doesn't stick. Period. After 3 days it is no longer usable. This is obviously an issue with many of us. New frames should absolutely be sent.
i just opened and applied mine, but sadly one angle of the frame doesn't fit, like many others have written. I've put books on it but it just doesn't stick.
I really hoped I was one of the lucky few who received a fully functional TT. It seems I'm not.
BTW, all the rest is great and works really well, also the pattern is not that bad (I've got a green one) but a non-sticking frame makes it all useless
THANKS Derek & Zahra^^
WE GOT IT!!
I love it. It's awesome. I got two and one of them worked great. But my second one the adhesive peeled off when I tried to readjust. How can u replace the adhesive? Can I get an exchange?
Got 4 Tidy Tilts! I put it on my metallic bed XDDD
Today was a TidyTilts, material like, but bad frame is attached to the phone, in some corners of the visible slit
Hi all. Just got my 4 TTs. No problem, just love it! Thanks Derek & Zahra.
Hey gang, just to let you know that I got my TidyTilts today! Great looking product, I like the material and the pattern. The metal does seem it doesn't stick well but I've only had it for like 30 minutes, let's see how it holds up. I LOVE the magnet feature!
I did get mine by mail a few weeks ago... Love it, works great. (blue color version). Love to hear what future products you can dream up next!!
After 2 days of use, the frame stick perfectly, this product is awesome.
thank you all, I love it:)))
Just received mine yesterday, it is awesome, i put my old cover in the trash, it does the job perfectly, I love it. The only bad point is that the metal frame does not stick very well (I hope it will stay in place or that I will be able to replace it with a spare part), otherwise, it is perfect and exactly what I was expecting. I love the magnetic feature. Thanks a lot for this awesome product and I hope you will release other ones as cool as this one.
Is anything happening for those of us with frames that don't stick on?
Clearly the metal frame and adhesive don't work well for some people, but is there a solution or are we just going to be ignored?
I too like some of the backers thought that this was a great idea, but I'm very disappointed. :( It's not as cool as I thought it would be and I don't think it's very useful besides being magnetic. The adhesive at the top of one of my metal pieces was sort of clumped so therefor the strip looked sort of warped. Also, one of the covers was not sticking to the metal strip properly. the corner where the camera is was not getting the magnetic closure so it was always lifted while the rest of it was stuck on.
It's been about 1 1/2 weeks and I now have given up on mine.
It was a clever idea, just not built that well.
Hi Derek & Zahra,
now I use my TT one day and I love it. The material feels very good. And functions are described. It's just a very very good product. and I do not whether I get a new iPhone when it comes to because I know not for TT.
Greetings from Germany Patrick
Today I take a big surprise when the postman arrived, although I had been told to send my Tidy-Tild not expected to arrive today. When I opened the package was a nice surprise to find my Tidy-Tild and at once place it on my iPhone.
Well worth the wait!
Received all my 28pcs yesterday in Hong Kong
Friends arond me asking me for more
Cool stuff, well done!
Greetings from HK
i have been waiting . still dont get it
recieved today all fits verry well !
great! :) and i ordert one of these fake TidyTilt its real shi**!!
only cheap material! last 1 week if you are lucky!
Looks like someone has copied the idea of the tidytilt..... I like how they used a case instead of metal frame, otherwise product looks kind of cheap.
Received mine! But like many, the metal frame does not stick to the iPhone well. I think a few more days and it will just come right off... need a solution...
I received my 4 TT, and I very love them. But I got some troubles with them.
1. The frame can't fit my IPhone. One side of the frame can't stick well.
2. The glue don't hold the metal frame.
Can you help to solve my problems. Thanks a lot.
update: been about a day and the frame is coming off my iphone
received my tidytilt today in the uk (page 64) great product!