Use this space to cheer the creator along, ask questions, and talk to your fellow backers. Please remember to be respectful and considerate. Thanks!
@Eddie - Great news, thanks so much for letting us know!
@Shane - Thank you, glad the replacement is functioning normally!
@Bailey - Sorry to hear this, we'll ship you a replacement.
@Miguel - Sorry you haven't received it. We've just sent you a message to confirm it was shipped to the correct address.
I never got either a tracking notice or shipment.
Received my second version of the Just Mount. The magnet is strong, the case holds well to the magnet.
I've been using the magnetic case for a while now and it's great and now with the magnet I can use both items as intended.
The magnet is much better packaged this time as well and the brushed look, looks great.
Thanks guys =)
Just got my 3rd just mount spot on thanks
I just got my iphone 5s few days ago and just started to use justmount... The magnet seems to be quite weak.
So...... Still waiting for that tracking number...
It should be on the way, we'll send you a tracking number shortly!
- Derek & Zahra -
Hey guys, I still haven't received my revised JustMount, was wondering if there was a hold up?
Yep, replied. Thanks guys
We've sent out replacements to everyone who has informed us of a defective unit and confirmed their shipping address.
We're awaiting confirmation of your shipping address before we send out your replacement (please see our last private message). We just want to make sure you haven't moved to a new address since the last shipment. :)
Hope your replacement unit has arrived and is working better!
Please see our private message at your convenience.
Thanks so much!
- Derek & Zahra -
Has anyone else received their new JustMount? I received a shipping address confirmation a few weeks back but still no JustMount..
Derek and Zahra -
I received my JustMount quite a while ago, but only started using it yesterday. I've got to say... that's one WEAK magnet. I attempted to put a keyring with 6 keys on it, then 5, then 4, and finally was able to get it to stay up with ONE key.
Is there something I can do to strengthen the magnet so it will hold a solid keyring? It's frustrating to have to pare down my keys to accommodate the product's weak magnet.
Just received my second just mount all marked and scratched same as the first one
Sorry we've been out of touch for the past few weeks. We've been busy working on some exciting things at Logitech, but have not forgotten about you!
If you’ve experienced troubles with your JustMount, don't worry, we're going to replace it! If you haven't already, just send us a Kickstarter message to let us know. We've been working with our factory to improve their quality control checks and are pleased to report that we’ll have replacement JustMounts to send to you within 3 weeks.
Thank you, as always, for your support. We can't wait to show you what we've been working on!
All the best,
- Derek & Zahra -
Still haven't received mine, appalling service really.
If you have any kind of contact would be nice because nobody is answering....Or let's post our complaints at Logitech product website: http://www.logitech.com/en-us/product/justmount…
Maybe I need to talk to my friend at Logitech as they looked like they have abandoned us.
No news, neither an answer for messages..
Hi! I live in São Paulo in Brazil and also didn't received my JustMount, I've tried to contact Zahra and Derek but no answer....so disappointed...It's my first time and seems that it's really poor indeed...
If its any consolation, you won't be using the product when you get it anyways, unless you're after a paper weight or in my case a door stop. From the previous comments and experience it doesn't function as it should unfortunately
Hi! I live in Washington State and still have not received my JustMount or the promised replacement for my faulty TidyTilt. If these are not going to be delivered as promised, please refund my money. I'd been looking forward to getting them and am really disappointed in both the service and communications.
Last received contact was on June 7, was told would receive a replacement, as i received a faulty item. Have messaged you guys 3 time since, thanks for not getting back to your backers! really poor!!
Guess you are enjoying your vacation... Didn't recieve any answer on my emails and messages. really would like to recieve my money back, I don't have faith that you will solve the problems. Nice way to thank the people that started you up...
I have the same problem as Marc Wallace, you seams to don't care since Logitech bought you....
Now you don't answer your mail......
Hi, still waiting for my goods. I last messaged on June 18 and you said they may be with UK customs but you couldn't track them? Where do I stand with this please? Like others, I paid in January and I am still waiting for the goods. It's very dissapointing.
I live in NYC and have not received my Just Mount. Please, either refund me the money or let me know when I will be receiving the unit. Thank you. Congrats on selling your company, but please keep your commitment to your backers! :)
Same issues as many others. The fabric on the TidyTilt began to separate within days and the section above the camera bent within hours. Was unusable after about two weeks.
Had to pick up my JustMount etc. from a local customs office. Customs at Frankfurt Airport, Germany, didn't process my parcel like they should/would because you didn't put a bill on the outside. Bit annoying.
Concerning the products delivered: my JustMount isn't scratched but brushed inevenly. It holds my iPhone 5 and some keys. So far so good!
about 4 months later, the small piece of plastic snapped near the volume control given how pressure is easily applied there. I've used super glue to put it back in place but it only lasts about a week before it breaks again
a little sad about it, might have to see if i can cut it off or something and make it look presentable
I'll post pictures when I get a chance
Magnet on this product is very weak... It seems like it can only handle 1 key and not even a keyring with 2 or fewer keys on it.
Now that I've had my case or a few weeks, I just want to put my 2 cents in. I love it. I know the case isn't the most protective but I like how sleek it is. I bought a black on black case (for those wondering) and my only issue with the back magnet was that the corner where the camera is would fold back and forth in my pockets.
It's been a week or two since I've cut the corner off with a scissor and the case is still holding up nicely. I'll probably need a new back magnet eventually and the first thing I will do is chop the corner off.
As for the tidy tilt itself, mine came nicely packaged and in perfect condition. It won't hold my keys but I suspect that is because not everything is magnetic on my keyring. I mounted mine right near my bed when my alarm goes off I can just roll over and glance at my phone.
All around a very nice product and since I received it I haven't felt the need to switch back to my Otterbox Commuter.
i was able to pick up my tidytilt+ and justmount today at my local customs in germany.
after checking both things, my justmount has a lot of scratches an the magnet is not able to hold a keyring with only 3 keys on it.
additionally, my grey tidytilt+ has a lot of black spots on the outside so it looks very ugly and not like shown in your pictures.
what will yo do now? will i get a new grey tidytilt+ for iphone 5 and a new justmount?
looking forward to your reply.
Where are my goods?
I also didn't received my goods. I've pledged for two items but no information and even the goods. It has been placed in January... What's happening?!
It's been 12 days since I left a message saying I still haven't received mine. Can you please let me know when I can expect it? It's been quite a while since this was funded now.
Same here. Won't hold my keys, came scratched. I received a message that they were working with manufacturer and would gladly send me a replacement. Nothing yet. Maybe they're still working with the manufacturer.
I am however confident that they will rectify the issues with the magnet strength and the scratches. It's unfortunate that the consumer received the products in these conditions. Possibly the manufacturer's lack of Quality Control, honestly.
@The Spirit: Same here, still waiting...
I was able to peal back the magnet on the back cover. Glued it on my cover for phone. Works great. Powerful magnet.
Wow, sounds like another lame kickstarter project. Justmount, what do you have planned to makeup for not delivering what you promised? Of course, many of you have a poor product. I have nothing yet.
Hi I ve had my case for a couple weeks and the foldable cover is now splitting into two pieces?
Hello. I received my Just Mount several days ago, before I opened the package, surprise. I noticed it was scratched.
I was thinking "Well, no worries, if it works fine it doesn't matter" but yet another surprise. The magnets barely hold one key, let alone a bunch of keys or several keychains. I was looking forward to having one but right now I'm quite dissapointed and I'm not happy with the product at all. What am I going to do with a magnet that doesn't work?. Is there any solution?.
I still haven´t got my JustMount and TidyTilt+.
I live in germany and the last info i got was:
Processed through USPS Sort Facility
May 22, 2013, 8:48 am
JAMAICA, NY 11430
When will i receive my two things?
Anв more, the magnet takes not all the surface ((( it takes just a part, so one front part of Mound magnetize better than other, and I can not use additional magnets to make it more useful because it can not hold key ring wit 4 keys!!!!!
The same problem:
- the JustMount came scratched, sharp angels
- it can't hold my keychain (got 3 key's on it), very weak magnet!!!
Hi there, would like to leace you a few comments:
- the JustMount came scratched, it didn't give me the 'warm'-feeling at all;
- it can't hold my keychain (got 3 key's on it);
Holding my keychain was the main goal, so it's kinda disapointing to me.
Still haven't got my JustMount. Germany here.
Hi Zahra & Derek
Congratulations on the logitech deal and congratulations on your product - mine arrived last weekend and whilst not 100% without marks, it's great and works just fine - the magnets work well too. No issues from me with the product
My only issue is that having paid quite a lot for an iphone case and mount, I was surprised to have to pay $18 in customs charges to collect it.
I hate being negative but I'm hoping that you will want to give me back the additional postage I was made to pay!
Good luck in your new venture
So what happens to our JustMount? I have two bricks that I can't even use as the magnet strength is so weak that its useless.
Congrats on selling your company but please remember us.
great design but camera area is very week…mine is already bent.
JustMount was scratched and magnet is not strong enough to hold my iphone5 or my three keys key chain. I am very disappointed.