Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
I never received my survey. What is going on?
This is hardly the biggest delay/let down I've had from kickstarter. I will take a few weeks or 2 month delay. Some of the projects are never coming to fruition or will have a minimum year delay. If the shoes are being hand made for us and many of us had custom orders I think people can calm down a little. I've never seen a creator try so hard to make sure we had a perfect item.
I have to say that I am honestly very disappointed by yet ANOTHER delay. By the time I receive these I will not be able to wear them due to it being fall and raining all the time.
So we might have these shoes for winter.... not happy at all !!!
Emailed customer service and they said they anticipate shipping end July / beginning August... :(
When will the shoes arrive? The projected date was June. It is now July.
When will you begin to ship?
Carol Taylor you need to contact firstname.lastname@example.org right away. They are not monitoring this site anymore. They said the last of the surveys were sent out at least a month ago. Check your junk email as well. A lot of people said their surveys were found there.
I never received any survey! Have the shipment of these shoes begun?
I am SO excited and can't wait to get my shoes!!!
The fit assist app doesn’t seem to work properly on my iPhone X. Has anyone else got it working?
@Ege they said they are not monitoring Kickstarter messages (which I think is a bad idea) so they want you to email their support. They also never sent surveys they sent a link to their store with discount codes equal to how much you pledged and you're supposed to go through the store checkout process and check out using that code.
Dear Team, I had hope to wear my sneakers in the summer, but I have not received a survey.. Please let me know if I missed something. with best wishes
Has anyone managed to take a video successfully through the app? If so, any tips? It keeps rejecting mine for being too blurry. I even asked my partner to take the video for me, but no luck after multiple attempts.
Anyone still waiting for answers, please make sure that you have contacted email@example.com
I was not able to complete my survey because no one responded to my email question from last week.
A comment from Thomas Pischler on 6 March:
"However, you will be able to select a 'thinner' footbed when when you select your size."
Sadly, it seems I have to pay for the thinner footbed?
Hey all, if you need to contact support, you should be emailing to firstname.lastname@example.org.
I haven't received a survey email at all, ever.
Neither in my main mailbox or in the junk box.
Hi Thomas, I’m asking for a friend. Will you be adding any larger women’s sizes for any style shoe. My dear friend has very large feet (size 44/45) and never can get shoes that aren’t men’s. I feel for her! She sees me ordering fun colours at a size 38 and she can’t. It’s sad.
I haven't received the survey yet and have sent an email twice
How do I cancel my pledge? I saw in an email Thomas or Kickstarter sent that said we could cancel if we changed our minds, but I don't see how to do so. Thanks!
i did not get the survey in my email to allow me to order. I have checked both my inbox and junk
Hi there, Igot all messages from Kickstarter, but not the one for the survey. Where can I ask for support? Thanks
I have a question about sizing and sent a message a few days ago. Measurements have me at a much smaller size than what I would wear just translating my standard US size.
I haven't received a survey and no one has replied to my email where I advised I was heading overseas and would have intermittent access to Internet.
Thanks, @Jennifer Farmer!
Will the charms be available to order when the store launches in the summer? Or for those shipping in October? Or is everything undecided still?
Hey Dina, I also experienced that issue. I got in touch with support and they were able to correct whatever glitch was happening. It wasn't recognizing the proper backing amount for some reason or other. You can reply to the email that gave you the codes and they will get with you as soon as they can-I sent mine last night and it was about 4:30pm CST before I heard back.
Never mind, that was my bad, I do see the second code now. Having seen how long and complicated the other code is, my eyes kept searching for another long code, and the other code is actually very short and simple, so my eyes would scan right over it and I kept overlooking it before. That's my own mistake. Even with that second code entered though, I still have a tax fee left over that I'd have to pay. Anyone else have that experience? I thought the total was supposed to be zero once all the codes were entered, since we already paid for everything during the campaign (unless you're adding other items now, of course, but I'm not). I know it's a very small amount, but it's very strange that there's an added fee now, no? Is that just me?
Also, I did send a direct message to Thomas as well. The reason I posted the comment here first was because I thought maybe other backers have had the same issue and either can help me before he has a chance to read my message, or if they can't, at least if anyone else has had that issue, then they'd see my comment and know they're not alone because I, too, have the same problem that they do.
I only saw the one code. I still only see one code in the email, and that one is already applied.
Dina I had the same issue. I didn’t read that there are 2 discount codes in the email. So apply the one in the big bold heading in the email and then the long number code below the link at the bottom. With both codes it will equal zero
If you all have issues, you should send a direct message instead of a public comment. To do that, you click on the creator's name and there will be a link to ask a question. Turn around would be much faster than a public comment.
@Dina did you try adding the extra code from your email? At the end there will be two discount codes and total will be zero. It threw me off at first too.
When I try to check out on the website, it still charges me an additional amount, even though I am not adding anything extra into the cart - I only added the 2 pairs of shoes and the custom fit. I already paid for all 3 of these items (2 pairs of shoes and the custom fit fee) during the Kickstarter campaign, and that money was already sent to you/Kickstarter, so there shouldn't be any additional fees at all now. The total amount should be zero because I already paid, but the website is still showing that I still have to pay $52.33, and that's WITH the special code already entered into it. I was one of the earliest backers, so I should only be charged for Early Bird 1 pricing. I think something was set up incorrectly for my link. Could you please look into it and correct it? I can't check out until it's resolved, because I shouldn't have to pay anything at this point for these shoes, as I've already paid.
Thanks in advance,
In future will you be making foldable versions for packing? Sorry if I'm out of the loop I was thinking foldable black would be my ideal so if that's the case i may get a different colour in these terzettos for now.
I have still not received my email to allow me to order. I have checked both my inbox and junk
See update #12 for the size chart
After commenting, I received the email. Do you have a size chart?
Hello, I still have not received my survey from SUPPORT@SOTOMASSINI.COM. I even did a search in all inboxes to make sure it’s not in my Junk and it’s not there. When should I be expecting it? Thanks.
Jannifer, thank you for your help here. As we are sending out the emails to everyone, our attention today is on making sure every backer gets this. Once you get the emails it take no more than 10-15 minutes to select size and color and add on any other products. We have shared the options, models, colors, size table a few times before so we assume everyone had made up their mind in the past weeks and wouldn't just start thinking about size and color when they receive the survey.
If anyone is without internet access for the next 4 days then please message me individually. NOT IN THE COMMENT SECTION!
For any questions in the meantime, please refer to the 20 updates. Likely every question (i.e. what is tailored fit) is answered in the campaign text or an update. Also questions about sizes, colors, etc.
This might be quicker as while we prepare these emails to the 3,500 backers our attention is on making sure every backer gets this throughout today and can select over the weekend.
The question about AIRPORT SECURITY for the charm: In the US one ALWAYS has to take off the shoes and put through the handbag scanner. I understand that in Europe and other countries this might be different. The charm is made from a ZINC alloy. Zinc is a metal so a metal detector will detect it. However, even in European airports they often scan the shoes if they are too big or if they are boots (regardless if they have a metal) and most airports have separate shoe scanners so charm or embroidery should make little difference when travelling.
VEGAN: As mentioned before, we are not shipping any VEGAN models in July. If anyone is waiting for a vegan model then they don't have to fill out the survey now as they will not be getting their shoes in July. We will have vegan color options available after June but we don't know yet what colors we will be offering. Since the material comes from a different supplier the colors will be different form the leather colors and our offering depends on what color options the supplier make the material available in.
Thank you for your understanding.
Ciao for now.
Is the Cinderella blue about the same color blue as the Cobalt blue? I can’t really tell from the pictures
Is it possible to add the custom/tailored option to my pledge still? How can I add it?
V, it means you'll be fitted to the best shoe size for each foot. So if one foot is longer/wider/narrower, etc, you may have two sizes instead of one. It helps determine the insole as well. We'll know exactly how this will be input once the store/survey is sent out to us. ☺ hope that helps but if not, pm Thomas and he should be able to give you more in depth insight. I'm basing my info on previously received info.
Can I get some more info on what the custom fit means? I got that and my left food is slightly shorter and narrower than my right foot. I'm confused what custom fit will mean. And when we get the survey do we have to pick the size or do we put in our measurements and get suggested a size?
My left foot is 240mm long 235mm wide
Right is 245mm long and 240mm wide
I think I need wide but don’t know what size because I’m in between sizes having a wider foot.
I am with Daphnie on the question regarding the charm: will the shoes' charm set off airport security? Have you guys tested that yet, perchance?
Thanks for all you do!
- Dina :)
Hey all, the best way to reach Thomas is going to be through contacting him directly. With the finalizing of the survey and shop he isn't as active but tends to get to private messages more quickly.
I'll try to help answer stuff based on previously released info we have seen.
Anna Power, the spoiler protects the shoe while driving so it isn't optional for the high end line these pledges are for, however for the more economical line it won't be on it from info that has been discussed previously.
Emily, a person with a prototype has said in the Facebook group that the charm doesn't make noise, it stays stationary.
Dawn, currently they are not doing a teal blue sole, however there may be other colors in the future. Thomas has said that if you pledged for the sole color and not the actual shoe benefits, you will want to cancel once the survey is sent. The currently black and a wine color are options.
Cruzette, you will be able to add to your order when the survey/store is ready. From what I've seen you will have to pay for that additionally so you'll need whatever method you plan to use to pay for it with at that time.
Apologies to those I cannot answer the questions of, I just don't have those answers.
Can I still add to my order?
Hi Thomas, one more question - sorry I know you're super busy! Is there any chance we will have a full list of the vegan color options for the indiegogo campaign before we make our selection here? I was planning to pick taupe for my shoe from this campaign and then another color from the vegan line in the future, but depending on which colors will be available in the vegan option I might pick a different color now and the taupe vegan shoe for the October delivery. Thanks so much for your help!